customer account manager- fmcg

3 weeks ago

Dublin, Dublin City, Ireland Amicus Search & Recruitment Full time

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Direct message the job poster from Amicus Search & Recruitment

Director @ Amicus | Sales and Marketing Recruitment Expert 087 977 2742

Amicus Recruitment has an excellent opportunity for a Customer Account Manager with a leading FMCG Multinational. Why this company? It's the brands and calibre of people in place- and several of their brands are Number 1 in their own category. With offices worldwide; and a host of iconic brands; this will be a fantastic opportunity for a National Account Manager - who has 2-3 years experience - and is looking to cement their career with a global FMCG Organisation.

The Role and the Hiring Manager

This role is all about building relationships and selling in specific Customers (Customers will depend on the candidates experience) - the targets are achievable (all about market share; distribution; margin) but it is a fantastic opportunity because of the brands and the autonomy you have in the role.

A massive sell to this position is Ronan- the Hiring Manager- I know him very well but more important than that, he is highly thought of within the company- experienced, calm, will be a great person to learn from and he said, "With this portfolio, we have some iconic brands and best in class activations- you/ the successful Customer Account Manager will be responsible for one of our leading Customers and I am looking for someone who is curious; can link in with field sales and after a year, be looking to move into a more Senior role."

Official purpose of role

In this role, you will be responsible for developing strong working relationships with Senior Customer contacts; delivering market share and profits within allocated categories as well as creating and delivering the Joint Customer Business Plans.

** To be a success in this role; it is critical that you have a FMCG background and are strong on forecasting. **

Responsibilities

  • Build strong and sustainable customer relationships.
  • Negotiate effectively with your customer, e.g. to agree trade terms, trade funding.
  • Manage the relationship aspects of key customer 'events', e.g. launching of new products, cost price changes, breaches of trade terms.
  • Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing.
  • Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer).
  • Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored.
  • Work closely with Trading Executives to ensure administrative aspects of promotions are completed.
  • Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc.
  • Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Execution Team.
  • Manage the customer P&L for relevant categories and the overall level of customer investment.
  • Manage in-month performance vs forecast, working closely with CBMs and Customer Operations.
  • Manage accruals and pricing accurately and efficiently.
  • Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation.
  • P&L Management: Delivery of Turnover & Business Building Terms targets for specific category.
  • S&OP Forecasting.
  • Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer Business Planning, sales updates, in store tracking, price claim management etc).
  • Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts.

ALL ABOUT YOU

  • Previous experience of performing a CAM role – minimum 2 years.
  • Prior commercial experience and exposure to P&L.
  • Proven history of working within a team environment.
  • Shopper Marketing or Category Management experience is preferable.
  • Data and digitally curious.

For more information please contact Denis Mac Sweeney – Associate Director in Amicus Recruitment on 087 977 2742 or email me on denis@amicus.ie

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Sales, General Business, and Business Development
Industries
  • Food and Beverage Services, Food and Beverage Retail, and Wholesale
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