Regional Operations Manager

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We are hiring a Regional Operations Manager on a fixed term, 6 month contract.

Our people make the difference.Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.

For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.

Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, collaborative, ambitious, innovative, and inclusive.

Overview of the role

The Regional Operations Manager will oversee the performance and development of a group of community pharmacies within a designated region. Reporting directly to the Head of Retail Sales, this role is pivotal in driving business growth, enhancing customer service, and ensuring compliance with all legal and operational standards. The Regional Manager will optimise operational efficiency through strategic leadership, coaching, and operational management while fostering a team culture of accountability, engagement, and excellence.

Key Responsibilities

Leadership and Team Development:

Lead, coach, and mentor pharmacy managers to build high-performing, motivated teams.

Conduct regular performance reviews, setting clear expectations, goals, and action plans to improve pharmacy-level leadership and outcomes.

Identify training needs and implement tailored development plans to support team growth.

Build a strong talent pipeline through succession planning and leadership development.

Address underperformance effectively and implement performance improvement plans where necessary.

Foster a positive and collaborative team culture that aligns with company values and drives employee engagement.

Inspire teams to meet and exceed sales and operational targets.

Operational and Commercial Excellence:

Ensure customer satisfaction is a top priority, promptly addressing complaints and training needs.

Develop and drive initiatives to maximise sales, including promotions, seasonal opportunities, and service rollouts.

Monitor and enhance profit margins by controlling costs and reducing losses.

Conduct regular pharmacy visits to monitor operational standards, provide feedback, and support improvement initiatives.

Oversee inventory levels and optimise staffing schedules to meet budgetary andoperational needs.

Ensure operational compliance with all company policies and regulatory requirements.

Implement new initiatives successfully and timely, ensuring they are integrated smoothly into existing operations.

Performance and Financial Management:

Monitor key performance indicators (KPIs) and implement strategies to address underperformance.

Manage budgets, personnel costs, and financial reporting, ensuring adherence to company targets.

Hold pharmacy managers accountable for delivering results and addressing gaps in performance swiftly and effectively.

Support pharmacy managers in managing budgets, controlling personnel costs, and reporting financial performance accurately.

Regularly review pharmacy managers' progress against goals and provide constructive feedback to drive continuous improvement.

Lead by example in setting high standards for operational and financial discipline.

Oversee financial management to minimise revenue loss and ensure timely and accurate reporting across all channels.

Communication and Collaboration:

Act as the primary liaison between the support office and pharmacies, ensuring clear communication of goals and updates.

Ensure all business communications are filtered down to all colleagues.

Share and implement regional best practices to drive efficiency and consistency. Compliance and Governance:

Ensure all pharmacies operate within legal, regulatory, and company guidelines.

Address compliance issues identified swiftly to maintain high standards.

Foster a culture of integrity and ethical behaviour across all teams.

People-Centred Leadership:

Build strong relationships with pharmacy managers, providing consistent support, guidance, and feedback to help them succeed.

Encourage open communication and regional collaboration to share best practices and solutions.

Create an inclusive work environment where all employees feel valued and motivated to contribute to the company's success.

Be a visible and approachable leader, ensuring accessibility to pharmacy teams when needed.

Key Metrics for Success

Achievement of regional sales, revenue, and margin targets. ,

Customer satisfaction and improvement in service metrics.

High level of compliance and timely resolution of issues.

Improvement in pharmacy-level leadership performance and employee engagement.

Timely resolution of compliance issues and maintenance of high operational standards.

Development of future leaders through effective coaching and succession planning.

Key Experience / Skills / Education Key Skills:

Leadership: Ability to inspire and mentor high-performing teams

Performance Management: Experience in setting clear expectations, conducting reviews, and addressing underperformance.

Communication: Clear, compelling, and persuasive verbal and written skills.

Analytical Thinking: Proficient in analysing performance metrics and developing actionable strategies.

Problem-solving: Resourceful and proactive in addressing challenges.

Time Management: Excellent organisational skills to manage multiple priorities effectively.

Personal Attributes:

Customer-focused with a passion for service excellence.

Professional, approachable, and able to build strong relationships with diverse stakeholders.

Adhere to company values.

Self-motivated, adaptable, and innovative.

Detail-oriented and structured in approach, with a focus on continuous improvement.

Flexible and mobile, with a full, clean driving license.

About PHX Ireland & PHOENIX Group

We are comprised of United Drug, Ireland's leading pharmaceutical wholesaler and distributor; McCabes Pharmacy, Ireland's leading community pharmacy chain; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.

PHX Ireland Group employs over 1,800 people, operates 5 distribution centres and pharmacies nationwide, delivering over 85 million packs to Irish pharmacies and hospitals and serving 500,000 patients each year. By working together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare.

PHX Ireland is part of the PHOENIX group, Europe's leading healthcare provider. Headquartered in Mannheim, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies. Every day, the PHOENIX group makes an important contribution to comprehensive and safe healthcare in Europe.

We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to[emailprotected]