Head of Transfer Agency EMEA Operations – Senior Vice President

3 weeks ago

Dublin, Dublin City, Ireland State Street Full time

Dublin 2, Ireland; Krakow, Poland; Luxembourg, Luxembourg; Edinburgh, Scotland; London, England; Gdansk, Poland

Job Description – Head of Transfer Agency EMEA Operations – SVP

This is a unique opportunity for a transformational leader with a proven track record. Leading a team of over 550 employees, in 5 countries, delivering Transfer Agency Operations across State Street's EMEA client base. This leader will drive continuous process improvement leveraging industry leading technology to deliver operational efficiencies and control improvements for our clients, through the delivery of differentiated services in a fast-growing business line.

Key responsibilities

  • As a member of the Global Delivery EMEA team, actively execute on daily EMEA Transfer Agency operations, including prioritized focus on continuous process improvement and leveraging best practices and tools, automation, and centers of excellence/capability units to drive operational excellence, margin improvement and outstanding client experience, while increasing capacity to support growth objectives.
  • Drive a culture of innovation and transformation throughout the team and partner with Business leaders to establish strategic plans that align with the company vision and goals and obtain buy-in from all staff.
  • Challenge employees to think creatively and demonstrate the advantages of centralizations, global operating model and utilizing technology within our operational areas.
  • Ensure day to day service delivery and operational risk management across a range of businesses, supported by teams globally.
  • Implement a scalable target operating model, leveraging a global footprint to optimize cost benefits and implement a follow-the-sun approach to deliver a truly global support model.
  • Work closely with leaders of partner functions in Technology & Transformation to optimize capacity management via technology investments & managing day to day technology issues.
  • Partner with Sales, Relationship & Product teams to support Executive management of key client relationships and service delivery, and new business origination and closing.
  • Key leader in new business reviews, to ensure new business aligns to our existing operating model and effectively drives operational efficiencies and profit margins.
  • Work closely with Product Management to establish the appropriate investment roadmap to optimize service delivery, grow capacity and establish new product features for our clients.
  • Identify operational risk and formulate solutions to mitigate risk.
  • Leverage KPI management to ensure all businesses are aligned with SLAs and client expectations.
  • Develop leaders and create sustainable succession plans for self and direct reports.

Key experience required

  • 15+ years' experience managing transfer agency operations (managing director level) in a financial services firm or for an outsource provider
  • Extensive experience managing distributed teams with diverse cultures while delivering consistent service levels in a matrixed operating model.
  • Proven track record of delivering transformation, driving operational efficiencies & creating scale across global operational teams via a culture of continuous improvement.
  • An experienced Operational Risk Management practitioner who has consistently applied an Operational Risk Framework in Regulated environments.
  • Experience of building, calibrating, and managing to Service Level Agreements with external clients or internal stakeholders
  • Experience in operational organizational design and execution.
  • Strong leadership and interpersonal skills and track record of strategic problem-solving
  • Experience of managing complex budgets and financial forecasting

End Date: April 4, 2025

For further information, and to apply, please visit our website via the "Apply" button below.

#J-18808-Ljbffr

  • Vice President

    4 weeks ago

    Dublin, Dublin City, Ireland Barclays Full time

    Vice President in Leveraged Finance RiskAt Barclays, you will be part of a dynamic team working on high profile Leveraged Finance transactions.You will work with internal stakeholders, including front office and senior risk colleagues, on new transactions from initial screening to approval. You will manage a portfolio of existing clients to the highest...

  • Vice President of Innovation and Strategy

    2 weeks ago

    Dublin, Dublin City, Ireland Head Office Ireland Full time

    Vice President of Innovation and StrategyAt Head Office Ireland, we are dedicated to delivering exceptional customer experiences through innovative digital solutions. We are seeking a Vice President of Innovation and Strategy to lead our digital transformation journey.The successful candidate will be responsible for developing and executing a comprehensive...

  • Vice President of Infrastructure

    4 weeks ago

    Dublin, Dublin City, Ireland Upmc Ireland Full time

    Vice President of Infrastructure - Dublin - Upmc IrelandTo be successful as the Director of Facilities, you will need:A Program Manager with Civil Engineering/Architect Technical background.Significant experience in planning and delivery of capital development.High standard of technical training and experience.About the Role: We are seeking a highly skilled...

  • Vice President of Quality Operations

    1 week ago

    Dublin, Dublin City, Ireland Biomarin Full time

    BioMarin's Technical Operations group is responsible for creating our drugs for use in clinical trials and for scaling production of those drugs for the commercial market.The Vice President of Analytical Sciences will lead our end-to-end Analytical Sciences organization, providing strategic and technical direction across the entire product lifecycle.This...

  • Strategic Vice President

    4 weeks ago

    Dublin, Dublin City, Ireland Mazars Chartered Accountants Full time

    Strategic Vice President - Republic Of Ireland - Mazars Chartered AccountantsDescriptionAbout UsAt South East Technological University (SETU), we are committed to becoming a top young global university, delivering world-class research, and elevating the south east as a hub of excellence.We offer an exciting opportunity for an experienced leader to join our...

  • Strategic Vice President

    4 weeks ago

    Dublin, Dublin City, Ireland Mazars Chartered Accountants Full time

    Strategic Vice President - Republic Of Ireland - Mazars Chartered AccountantsDescriptionAbout UsAt South East Technological University (SETU), we are committed to becoming a top young global university, delivering world-class research, and elevating the south east as a hub of excellence.We offer an exciting opportunity for an experienced leader to join our...

  • Vice President Infrastructure Management

    2 weeks ago

    Dublin, Dublin City, Ireland Upmc Ireland Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Vice President to lead our Technical Account Managers in the EMEA or APAC region. This is a critical leadership role that requires strong communication and leadership skills, as well as the ability to multitask and prioritize tasks. The ideal candidate will have experience in...

  • Vice President of Business Operations

    7 hours ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    About the PositionWe are seeking an exceptional leader to fill the role of Vice President of Business Operations. This key position will be responsible for leading the development and implementation of business operations strategies that drive business growth, improve efficiency, and enhance customer satisfaction.About the RoleThe successful candidate will...

  • Set0325 - Senior Vice President, Finance, Setu

    2 weeks ago

    Dublin, Dublin City, Ireland Forvis Mazars Gmbh & Co. Kg Full time

    SET0325 - Senior Vice President, Finance, SETU South East Technological University (SETU) is redefining the educational and economic landscape of the south east of Ireland.SETU was established in 2022, through the merger of two long-standing Institutes of Technology, combining over fifty years of academic and industry expertise into a bold, future-focused,...

  • Senior Vice President of Quality Control

    2 weeks ago

    Dublin, Dublin City, Ireland Biomarin Full time

    Job DescriptionThe Vice President, Head Of Analytical Sciences leads BioMarin's end-to-end Analytical Sciences organization, providing strategic and technical direction across the entire product lifecycle. This role oversees analytical control strategies, method transfers, characterization, and technical stewardship for both clinical pipeline and commercial...

  • SET0325 - Senior Vice President, Finance, SETU

    4 weeks ago

    Dublin, Dublin City, Ireland Forvis Mazars GmbH & Co. KG Full time

    SET0325 - Senior Vice President, Finance, SETUSouth East Technological University (SETU) is redefining the educational and economic landscape of the south east of Ireland. SETU was established in 2022, through the merger of two long-standing Institutes of Technology, combining over fifty years of academic and industry expertise into a bold, future-focused,...

  • Executive Vice President, Financial Operations

    2 weeks ago

    Dublin, Dublin City, Ireland Forvis Mazars Gmbh & Co. Kg Full time

    About the RoleForvis Mazars Gmbh & Co. Kg is seeking a highly skilled Executive Vice President, Financial Operations to lead the development and implementation of financial strategies that support the university's overall objectives.The successful candidate will be responsible for providing operational and strategic direction to the finance teams,...

  • Vice President

    4 weeks ago

    Dublin, Dublin City, Ireland APEX Group Full time

    Vice President - Company SecretaryApply for this exciting opportunity at Apex Group in St Peter Port. This full-time role comes with a generous salary and benefits package and the opportunity to progress your career in a thriving company.The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle...

  • Set0325 - Senior Vice President, Finance, Setu | Dublin, Ie

    2 weeks ago

    Dublin, Dublin City, Ireland Forvis Mazars Gmbh & Co. Kg Full time

    SET0325 - Senior Vice President, Finance, SETU South East Technological University (SETU) is redefining the educational and economic landscape of the south east of Ireland.SETU was established in 2022, through the merger of two long-standing Institutes of Technology, combining over fifty years of academic and industry expertise into a bold, future-focused,...

  • Senior Vice President Operations

    2 weeks ago

    Dublin, Dublin City, Ireland National Express Group PLC Full time

    Job SummaryWe are looking for a highly skilled and experienced Senior Vice President Operations to lead our operations teams in Dublin. The ideal candidate will have a strong background in operations management and a proven track record of delivering results.The successful candidate will be responsible for developing and implementing operational procedures,...

  • SET0325 - Senior Vice President, Finance, SETU | Dublin, IE

    4 weeks ago

    Dublin, Dublin City, Ireland Forvis Mazars GmbH & Co. KG Full time

    SET0325 - Senior Vice President, Finance, SETUSouth East Technological University (SETU) is redefining the educational and economic landscape of the south east of Ireland. SETU was established in 2022, through the merger of two long-standing Institutes of Technology, combining over fifty years of academic and industry expertise into a bold, future-focused,...

  • Vice President of Operational Effectiveness

    2 weeks ago

    Dublin, Dublin City, Ireland Proclinical Full time

    Proclinical is committed to pushing the boundaries of science and making a tangible difference in the world. We are seeking a bold and innovative thinker to join our team as a Vice President of Operational Effectiveness.In this role, you will lead the development and execution of operational excellence strategies aligned with business objectives, facilitate...

  • Senior Vice President

    2 weeks ago

    Dublin, Dublin City, Ireland Forvis Mazars Gmbh & Co. Kg Full time

    We are seeking an experienced Strategic Financial Leader to join our team as Senior Vice-President (VP), Finance. As a key member of our senior leadership team, you will play a critical role in shaping the financial direction of our organisation and driving business growth.The successful candidate will have extensive experience in managing large budgets over...

  • Vice President of Governance

    4 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Vice President of Governance - Dublin - ENGINEERINGUKJob title: Board ManagementDescriptionJob DescriptionWe are seeking a skilled Corporate Governance Specialist to join our team in EMEA Board Governance. As a key member of the team, you will work closely with internal asset management teams and business partners to ensure effective communications between...

  • Vice President of Governance

    3 weeks ago

    Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Vice President of Governance - Dublin - ENGINEERINGUKJob title: Board ManagementDescriptionJob DescriptionWe are seeking a skilled Corporate Governance Specialist to join our team in EMEA Board Governance. As a key member of the team, you will work closely with internal asset management teams and business partners to ensure effective communications between...