Product Operations Specialist

Product Operations Specialist - Italian Speaking. The Search-Model Data team at TikTok provides labeling services covering over 20 countries/regions and 18 languages. The team provides data labeling for training and testing of search models for various business segments, such as search ranking (user experience improvement), search recommendation, search ads, and search security (non-bottom line), helping to improve search results and optimise search ranking through efficient and accurate data labeling and professional analysis.

• Perform as the product operations role; manage the operation of labeling projects that deliver training/testing data for machine learning models, with the ultimate goal of optimising users\' search results.
• Act as project owner, undertaking tasks during the project lifecycle, including request undertakings, project plan design, design quality and performance standards and assessing risks to proactively minimise risk to ensure the project targets can be achieved.
• Work closely with the global data service team on the project implementation, resource management, quality assurance and any optimisation initiatives.
• Conduct ROI analysis and regular reviews based on the model performance of machine learning models, as well as driving optimisations on quality improvement, efficiency improvement and cost saving to achieve a higher project ROI.
• Foresee possible risks, prepare necessary risk management procedures and react to unexpected issues in a timely manner.

Minimum Qualifications:

• Bachelor\'s degree or above is required.
• Minimum of 3 years of work experience in Product operation, Project Management.
• Fluent in Italian is required as the role requires communication with Italian markets & stakeholders, as well as fluent in English is also required as it is the working language.
• General knowledge about Search Engineering/Search engines/ Search Advertising and Search related strategies.

Preferred Qualifications:

• Quality management experience. Experience collaborating with labelling vendors is preferred.
• Solid understanding of quality, efficiency, and cost management principles.
• Problem-solving skills and the ability to think critically.
• Solid communication and presentation skills and work effectively with cross-functional teams and stakeholders.
• Analytical skills with a proven ability to utilise data for decision-making and driving improvements.
• Thorough understanding of search engines and familiarity with TikTok or similar social media platforms.
• Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok\'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee\'s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.