Onboarding Specialist
3 weeks ago
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Head of Partnerships at BOSS IT - Hospitality Software - Optimise Operations, Cut Costs & Increase Profits. Get in touch to find out how.You'll be the point of contact for new customers and partners , helping them get started with our tech and ensuring they're confident and equipped to succeed.
- Customer Onboarding & Implementation
- Guide new customers through a seamless onboarding process
- Deliver tailored product training and support initial configuration
- Train resellers and partners on platform usage
- Deliver engaging product demos to prospects with the sales team
- Assist with pre-sales tasks (integration specs, timelines, etc.)
- Translate technical details into clear, customer-friendly language
- Customer Enablement
- Create and run custom training sessions (remote and in-person)
- Document onboarding and demo best practices
- Track onboarding progress and ensure handoff to account management
- Experience in onboarding, implementation, or technical training
- Confident running demos and talking through software with clients
- Comfortable working with new platforms and picking up technical concepts
- A clear communicator who can simplify complexity
- Experience with SaaS or tech environments preferred
Travel: Some travel potentially required
Bonus: Commission available on upsells
Seniority level- Seniority levelEntry level
- Employment typeFull-time
- Job functionHuman Resources
- IndustriesSoftware Development
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