Onboarding Specialist

3 weeks ago


Dublin, Dublin City, Ireland BOSS IT Full time

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Head of Partnerships at BOSS IT - Hospitality Software - Optimise Operations, Cut Costs & Increase Profits. Get in touch to find out how.

You'll be the point of contact for new customers and partners , helping them get started with our tech and ensuring they're confident and equipped to succeed.

  • Customer Onboarding & Implementation
  • Guide new customers through a seamless onboarding process
  • Deliver tailored product training and support initial configuration
  • Train resellers and partners on platform usage
  • Deliver engaging product demos to prospects with the sales team
  • Assist with pre-sales tasks (integration specs, timelines, etc.)
  • Translate technical details into clear, customer-friendly language
  • Customer Enablement
  • Create and run custom training sessions (remote and in-person)
  • Document onboarding and demo best practices
  • Track onboarding progress and ensure handoff to account management
  • Experience in onboarding, implementation, or technical training
  • Confident running demos and talking through software with clients
  • Comfortable working with new platforms and picking up technical concepts
  • A clear communicator who can simplify complexity
  • Experience with SaaS or tech environments preferred

Travel: Some travel potentially required

Bonus: Commission available on upsells

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionHuman Resources
  • IndustriesSoftware Development

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