General Manager

Our client is a prestigious hotel group looking for an experienced GM (strong in business development) to run one of their luxurious hotels in Laois.

The General Manager role is to ensure the Hotel is the heartbeat of the local community, focusing on customer care whilst being a profitable hotel and maintaining a 4-star standard at all times.

Reporting to:

As the General Manager, you will report directly to the Managing Director & Regional Manager for the hotel group.

Key Responsibilities include:

1. You will lead the team by having a clear vision, inspire change and promote direction to ensure the hotel is the best it can be in terms of customer experience and business performance.
2. Enjoy and thrive on working in a fast-paced environment; be highly motivated and energetic.
3. Be part of the team, a hands-on leader, driving from the front.
4. Have a high level of attention to detail and excellent communication skills.
5. Maintain a positive community image and remain current on local business trends.
6. Represent the hotel in a professional fashion and be the face of the hotel.
7. Lead the management team to ensure hotel service levels are maintained, improved, and exceeded at every given opportunity.
8. Implement ideas and knowledge to all aspects of the hotel operations, including rooms & revenue, leisure, corporate, conference & weddings as well as a strong food & beverage background.
9. Work with all departments' HODs to constantly raise the standards of the hotel.
10. Implement your experience of Operations Food & Beverage to improve and innovate on an ongoing basis.
11. Meet all set targets in relation to meetings and deadlines.
12. Be focused on high service standards, with a strong financial acumen and an ability to drive.
13. Lead your team, whilst commanding their respect and loyalty.
14. Uphold the Group values.

Your responsibilities as General Manager:

1. The overall day-to-day running of the hotel as a profitable business across every department whilst maintaining a high standard for our guests.
2. Maintain a visible presence throughout the property and act on behalf of the General Manager in their absence.
3. Responsibility for the hotel's annual budget and the setting of departmental revenue and performance goals. Support the profitability and cost management of the hotel including forecasting of F&B Sales and payroll forecasting.
4. Monitor costs to optimise profit conversion and deliver the planned budgets.
5. Attain projected revenue and profit levels, achieve guest satisfaction goals, and ensure maintenance and security of the hotel's physical assets.
6. Set and achieve targets with staff and management in order to achieve the optimum sales levels while ensuring that operational costs are kept as low as possible.
7. Coach and counsel the HODs to a state of professionalism and accountability, whilst encouraging staff development to management through positive practices, ongoing feedback and a culture of respect and positivity.
8. Develop/update the Hotel Business Plan and monitor financial performance. Administer company policies and procedures.
9. Ensure that the required staffing levels of the hotel are always met and maintain operating standards.
10. Implement company operating standards in relation to suppliers, excellence Service.
11. Regularly appraise the performance and development of all Managers.
12. Work with the EHO to develop a positive relationship that reflects positively on the hotel.
13. Ensure the hotel is in compliance with employment laws, licensing laws, health and safety, and other statutory regulations.
14. Ensure all Health & Safety Procedures are implemented to the highest standards & take responsibility for the health, safety, and wellbeing of Guests, staff & Suppliers.
15. Provide assistance at other Group properties as required.
16. Carry out other duties that may be required by the owner of the hotel.

Health & Safety

1. Ensure that reasonable care is taken for the health and safety of yourself, your colleagues, customers, and any third-party service providers on the premises at all times.
2. Participate in fire drills and any other health and safety training as required by the company and/or the law.
3. Adhere to all regulations in respect of health and safety, hygiene, customer safety, fire regulations, emergency procedures, licensing laws, weights and measures, byelaws etc.
4. Report any defects, damage, theft, breakages, or hazards to ensure that equipment is functioning and well maintained.
5. Secure the company's stock and property, and ensure all keys are included in the property key system.
6. Ensure that any cleaning and maintenance issues are reported to the appropriate person in accordance with Company procedures.
7. Ensure that any incidents or accidents are reported to the relevant Manager and recorded in accordance with Company Accident Reporting Procedures.
8. Be aware of trained First Aid Team and the location of First Aid equipment.

Mid-Senior level

Full-time

Management, Business Development, and Administrative

Hotels and Motels and Hospitality