Reservations Agent

3 weeks ago

Dublin, Dublin City, Ireland Neville Hotels Full time

Reservations Agent

Neville Hotels are seeking a detail-oriented and customer-focused Reservations Agent to join our team. You will be responsible for managing and processing incoming reservations in line with brand standards, ensuring guest satisfaction. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Who we are:

Neville Hotels, a family owned and managed Irish company, focusing on offering the highest standards of service and quality to all our guests. We believe in making the most of each guest's stay through continuous re-investment in our hotels. You will find the little touches really make the difference.

With six prime locations in the stunning Dun Laoghaire along Dublin Bay, the vibrant city of Kilkenny, the beautiful setting in the 'Garden of Ireland' Co. Wicklow, the picturesque Curracloe Beach Co. Wexford, the heart of Wexford town and the bustling centre of historic Waterford City, our hotels offer genuine Irish hospitality and warmth. Whether your stay is for business or leisure, we assure you it will be an enjoyable one.

At Neville Hotels, we focus on offering the highest standards of service and quality to all our guests. We believe in making the most of each guest's stay through genuine Irish hospitality, warmth, and continuous re-investment in our people and our hotels.

The Candidate:

The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and guest care skills. A flexible attitude towards shift work is essential as midweek and weekend work is a prerequisite for the role.

Key Duties & Responsibilities:

  1. Answer in-coming calls and emails from prospective guests, corporate clients, tour operators and travel agents, ensuring that all are dealt with in a prompt, efficient and professional manner.
  2. Answer the hotel telephone to the agreed company standards.
  3. Anticipate guests' needs and ensure that the level of service provided is above and beyond guest expectations.
  4. Complete departmental checklist daily.
  5. Input all group rooming lists.
  6. Develop a strong working relationship with colleagues in your department and related departments.
  7. Convert enquiries to a sale, passing on new business leads to the Sales team.

Experience/Qualifications:

  1. A friendly, positive can-do attitude; must be fluent in English both written and oral.
  2. A minimum of 6 months reservations/reception experience in a 4* property.
  3. Strong customer care skills.
  4. Ability to organise and prioritise.
  5. Experience with Hotsoft Office System is desirable.
  6. Knowledge of third-party websites is desirable.

In return we offer excellent employee benefits including:

  1. Hotel B&B discounts across the group.
  2. 20% discount on bar & restaurant food in a sister property.
  3. 10% discount on food for family occasions (groups of 20 or more).
  4. Complimentary golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply).
  5. Promotion of bike to work scheme and other commuting to work incentives.
  6. Meals during shifts.
  7. Free onsite tea/coffee.
  8. Opportunities for career progression.
  9. Employee of the Month and Employee of the Year.
  10. Employee referral bonus (T&C's apply).
  11. If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's apply).
  12. The chance for further career development and training opportunity.

Important Information:

All applicants must be eligible to live and work in Ireland full time. You will be asked to provide documented evidence of eligibility.

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