Reservations Agent
2 days ago
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Reservations Agent, faithlegge, county waterford, iecol-narrow-left
Client:Faithlegg Hotel
Location:faithlegge, county waterford, ie, Ireland
Job Category:Other
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EU work permit required:Yes
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Job Reference:afa814ec693a
Job Views:4
Posted:02.05.2025
Expiry Date:16.06.2025
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Job Description:Working with the reservations manager and team, the ideal candidate for this role will be a confident, organised person who has excellent attention to detail and excellent guest care. A flexible attitude towards working hours is essential as midweek and weekend work is involved.
The Role:
Working with the reservations team to deliver excellent guest care, ensuring that the switchboard operation is conducted efficiently and professionally at all times, while assisting in the day-to-day running of the reservations office. The successful candidate will be required to:
- Ensure a professional, friendly, and courteous service to all guests;
- Work varying shifts 5 days over 7;
- Promote the facilities and services offered by the resort;
- Ensure that service is delivered according to established standards;
- Accurately take bookings for outlets using the relevant system;
- Communicate all information to relevant parties in a timely manner;
- Develop strong working relationships with colleagues within your department and related departments.
The ideal candidate will have:
- At least 2 years of experience in a similar role;
- Excellent written and oral communication skills;
- Proficiency in Microsoft Office applications;
- Exceptional guest care skills and attention to detail;
- Self-motivated, trustworthy, enthusiastic, and polite;
- Ability to complete projects and tasks within specified timeframes;
- Knowledge of Opera Fidelio and channel management/revenue management tools is a plus;
- Ability to upsell all resort departments;
- Ability to work independently and as part of a team.
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