Onboarding Manager

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programmes covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 113 offices in 46 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.

At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

The Onboarding Manager will oversee the efficient onboarding and offboarding of a large number of consultant staff across various geographical locations for this large-scale infrastructure project. They will ensure new team members are seamlessly integrated, receive the necessary training, and have access to the required hardware, facilities, and systems. Additionally, they will align new resources with the project's goals and culture of collaboration and trust, ensuring they are prepared to contribute effectively. The role holder shall further lead the monitoring of the onboarding processes and its impact on the Client Partner's performance.

The Onboarding Manager shall support the requirements of the Client Partner Services Contract, including all terms and conditions are being adhered to and service obligations are fulfilled in line with the client's requirements. They will, in collaboration with the client's Directorate and under the leadership of Client Partner's Mobilisation Manager ensure that appropriate internal structures are put in place to effectively onboard and offboard the required resources to facilitate the delivery of the Client Partner Services Contract to the satisfaction of the client.

Principal Responsibilities Of The Role:

• Oversee the day-to-day onboarding and offboarding of resources from multiple Consultants working in partnership to deliver the Client Partner services and ensure the ongoing and seamless delivery of these services.
• Ensure all Client Partner personnel are enabled to undertake their roles in delivering the project by working with the necessary support functions in HR, IT, facilities etc.
• Build and maintain positive relationships with project stakeholders, including clients, contractors, and internal teams.
• Implement a system of continuous improvement whereby the on/offboarding processes can be scaled up and down to meet the growing demands of the Client organisation.
• Develop technical solutions and workflows for on/offboarding processes and collaborate with multidisciplinary teams to design and implement these processes.
• Provide guidance and training to teams and stakeholders as part of the onboarding process.
• Prepare and review Onboarding material including handbooks and presentations.
• Identify and mitigate any risks associated with the effective onboarding and offboarding of Client Partner resources.
• Assume responsibility for the following:
  • Management of large data sets relating to Client Partner people resources.
  • Keeping records of risks regarding the on/offboarding process and possible impacts thereof.
  • Managing change throughout the on/offboarding processes.
  • Maintaining a Mobilisation Plan and Demobilisation Plan.

Qualifications

• Minimum Level 8 degree (or equivalent) in relevant subject area e.g., project management, human resources, supply chain, procurement, business, or related disciple.
• 7+ years' experience, with relevant experience in large scale onboarding and offboarding of personnel in a large enterprise or on a major programme.
• Further demonstrated experience / knowledge of the following is required:
  • Developing and implementing new processes within a large organisation.
  • Developing successful relationships that benefit programme performance and delivery metrics.
  • Driving best practice in technical activities, processes, policies, and standards.
  • Dealing with a range of stakeholders at all levels across the organisation influencing the improvement of process and providing guidance to support successful on/offboarding processes.

Additionally, the Onboarding Manager will be required to possess the following skills:

• Ability to work with multi-disciplinary functions and teams while ensuring that all onboarding management related tasks are conducted in a timely and accurate manner.
• Ability to operate and execute effectively in a dynamic, fast-paced environment with multiple priorities and challenging deadlines.
• A highly organised, strong communicator with the ability to self-manage their workload.
• Ability to influence through the development of strong relationships to ensure the smooth running of processes.
• Ability to deal with problems as they arise and provide and implement solutions.
• Strong ability in managing relationships.
• Ability to drive team participation and high performance.
• Excellent written and verbal communication skills.
• Strong ability to multitask, prioritize, and work well under pressure to meet established deadlines.
• Well-developed interpersonal and communication skills along with high personal motivation and energy.
• Ability to develop long term relationships with all team members, and effectively balance people and processes.

What we offer you:

• Full time
• Competitive remuneration and attractive range of benefits.
• 8% Pension.
• 25 days Annual leave (23 days + 2 company days).
• Opportunity to work on impactful and innovative projects.
• Career development opportunities both in Ireland and globally.
• Opportunity to work with a diverse group of talented and collaborative colleagues.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com.