Senior Change Manager

4 days ago

Dublin, Ireland Hibernia Services Limited Full time

eir evo talentare currently seeking applicants for aSenior Change Manager.This is a Permanent position located with our client inDublin and work on a hybrid work model 3 days a week onsite The Role The Senior Change Management Analyst will steer the introduction of new or changed services across the full Technology organisation and technical lifecycle.This role exists to build and own an end-to-end service introduction strategy and framework, roll that out and support delivery and service management colleagues to deliver strong strategic business outcomes and is a key driver of transformation programme success.The role reports to the Service Manager, within the Service Management structure. Key responsibilities: Govern the change management process for the organisation, ensuring adherence to change policy and procedures. Ensure that changes to assets are recorded and controlled appropriately. Ability to implement controls and protocols to ensure compliance with security, regulatory, and data privacy requirements. Liaise with the delivery and programme teams to ensure the correct process and governance is followed, as per the agreed-upon plan, ensuring new or changing services have fully developed end-to-end Service Management Models based on agreed and defined Service Acceptance Criteria / Service Management requirements. Works closely with the Service Introduction function to ensure that all necessary steps in the process are authorized and implemented as per the approved plan, prior to changes proceeding. Advocate for organisational commitment to asset control and adherence to process, working closely with various stakeholders to embed the process. Provide training and support to end users and stakeholders on how to effectively utilize the Change Management process and related ServiceNow functionalities and features. Co-ordinate, schedule and prioritise Change Requests, ensuring adherence to key SLAs and KPIs. Design, build and run regular reporting for both the Service Management leadership team and senior Aer Lingus management, focusing on performance, including agreeing SLAs, key metrics and other performance indicators relating to Change Management. Implement a strategy to replace or reduce CAB approvals, putting the responsibility for identifying issues in the code on those who understand it best, with detailed documentation to comply with regulations. Influence key stakeholders to ensure continual improvement plans are in place to address issues as they are identified. Champion change management, actively identifying opportunities for improvements that contribute to optimising the current processes. Own continual service improvement for Change Management and actively contribute to CSI across the Service Management team. Key skills/knowledge/experience: Practical experience of Change Management processes in methodologies like ITIL, COBIT or DevOps-style incident and problem management processes. Knowledge of configuration management processes. Experience with Change Management tools, including ServiceNow. Experience with knowledge supporting tools including SharePoint, JIRA and Confluence or similar, with the ability to learn new skills quickly. Data analysis and reporting skills, with experience in tools such as PowerBI an advantage. Broad experience of modern IT infrastructure and applications. A strong and proven understanding of best practises, tools, and techniques for across the lifecycle of Change Management, with ability to identify issues and improve these processes. The ability to make informed decisions, using the data and information available. Experience in stakeholder management, with an ability to communicate across levels of an organisation. Strong conflict resolution skills, to resolve disagreements efficiently without damaging relationships. Proficient in the purpose and function of SLAs, to allow you to evaluate a team's performance and identify areas for improvement. Flexible, with the ability to plan and organise and adapt as needed. Acute understanding and ability to demonstrate value measurement and optimisation, adapting to challenge, risk & active change management. Ref: EET6732 If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contactHarleen Tora Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo Skills: ServiceNow ITIL Jira Benefits: Work From Home

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