Head of Customer Delivery

17 hours ago

Dublin, Ireland IT Alliance Group Full time

Head of Customer Delivery Place of work: On-site Dublin with travel throughout UK&I /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is an Irish-owned organisation that has been in business since 2012 and is part of the I.T Alliance Group, which commenced its operation in 1997. Our 500+ workforce is focused on Building Digital Thinking into your Business. To enable this, we have built our business around a number of Core services: Consulting, Project & Programme Management Services, Managed Services and Digital Services, and Modern Workplace and Technology Platforms. The Head of Customer Delivery Management is responsible for overseeing the delivery of all Auxilions offerings (Projects, Services, Consulting) to our customers, ensuring they meet the highest standards of quality and efficiency. This role involves leading a team of customer delivery managers, coordinating with various departments, and maintaining strong relationships with customers, clients, staff and vendors. The ideal candidate will have a strong background in Customer engagement with experience in ITSM and Project Management, excellent leadership skills, and a passion for Delivery excellence. Position Responsibilities: Leadership and Management: Lead and manage the service delivery team, providing guidance, support, and development opportunities. Develop and implement service delivery strategies that align with the company's goals and objectives. Foster a culture of continuous improvement and high performance within the team. Customer/Service Delivery: Oversee the delivery of IT Services, Projects and Consulting to ensure they meet and exceed customer expectations and contractual obligations. Develop, maintain and enhance delivery standards and processes. Monitor and report on delivery performance, taking corrective actions as necessary. Customer and Stakeholder Management: Build and maintain strong long terms relationships with customers, understanding their needs and ensuring their satisfaction. Act as the primary point of contact for escalations and major incidents. Collaborate with internal teams and stakeholders to ensure seamless service delivery. Financial Management: Manage the budget for the Customer delivery department, ensuring cost-effective delivery. Negotiate contracts with vendors and service providers, ensuring value for money. Continuous Improvement: Identify opportunities for improving delivery processes and implement changes. Stay updated with industry trends and best practices, incorporating them into the delivery strategy. Qualifications and Skills: Bachelor's degree in Information Technology, Business Administration, or a related field. Proven experience in IT service delivery management and/or Project Management, with at least 5 years in a leadership role. Strong understanding of IT infrastructure, cloud services, and software platforms. Excellent leadership, communication, and interpersonal skills. Ability to manage multiple projects and priorities in a fast-paced environment. Familiarity with ITIL, PMBOK or other IT management frameworks is essential Business Competencies: Strong business and commercial acumen Deep understanding of Service and Project management. Ability to lead and inspire a team towards achieving common goals. Strong analytical skills to address service disruptions and implement effective solutions. Excellent verbal and written communication skills for interacting with clients, stakeholders, and team members. Commitment to delivering high-quality services that meet client needs Ability to foster a culture of creativity, collaboration, and risk-taking. Experience in developing and executing innovation strategies. Our Company, Auxilion About Us We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers. We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship. We value our people, encourage quality, teamwork and development and we acknowledge performance. We continually look to do things differently; we optimise; we innovate; we embrace change. We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes. We conduct ourselves in a professional manner that is integral to a leading services company. Skills: IT service delivery management Project Management Customer Delivery Management IT infrastructure cloud services Software Platforms

  • [Urgent] Head of Customer Delivery

    2 days ago

    Dublin, Ireland IT Alliance Group Full time

    Head of Customer Delivery Place of work: On-site Dublin with travel throughout UK&I /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is an Irish-owned organisation that has been in business since 2012 and is part of the I.T Alliance Group, which commenced its operation in 1997. Our 500+ workforce is...

  • Customer Delivery Manager

    1 day ago

    Dublin, Ireland IT Alliance Group Full time

    Job Title: Customer Delivery Manager Reports To: Head of Customer Delivery Location: Park West, Dublin & Customer Sites (as required) 3 Month Contract (scope to extend subject to business needs) Day Rate: circa550 eur neg. Start Date: This is an immediate vacancy requiring the successful candidate to commence asap. Role Overview The Customer Delivery Manager...

  • Customer Delivery Manager

    17 hours ago

    Dublin, Ireland IT Alliance Group Full time

    Customer Delivery Manager Place of work: On-site Park West, Dublin 12 + Clients Site /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT Managed Service solutions. As part of the Auxilion organisation you will work directly on a client site responding to...

  • ▷ [3 Days Left] Head of Programme Delivery and Service Transition

    7 hours ago

    Dublin, Ireland EirGrid plc Full time

    Head of Programme Delivery and Service Transition (E2025111) We are the people behind Ireland’s electricity grid. We operate the power system with world leading levels of variable asynchronous renewable generation, ensuring that everyone has power when they need it. But that’s not all, we are now transforming the power system for future...

  • Service Delivery Manager

    2 weeks ago

    Dublin, Ireland Bank of Ireland Full time

    What is the opportunity? This is a great opportunity to own accountability for the Enterprise Data Lake (EDL) and Enterprise Data Warehouse (EDW) & Regulatory Services systems portfolio to deliver continued high performance and contribute value to the overall Group Data Analytics Office / Data Solutions service offering, in the most cost-effective...

  • ▷ [2/3/2025 A] Customer Delivery Manager

    5 days ago

    Dublin, Ireland IT Alliance Group Full time

    Job Title: Customer Delivery Manager Reports To: Head of Customer Delivery Location: Park West, Dublin & Customer Sites (as required) 3 Month Contract (scope to extend subject to business needs) Day Rate: circa550 eur neg. Start Date: This is an immediate vacancy requiring the successful candidate to commence asap. Role Overview The Customer Delivery Manager...

  • Head of Customer Operations

    3 weeks ago

    Dublin, Ireland Phorest Full time

    The Opportunity The Global Head of Customer Operations at Phorest is a central role, focused on ensuring that customer onboarding and support structures and processes are set up to support regional teams, and provide operational strategy and insight to ensure these teams meet their goals and deliver excellent customer experiences. Regional success is your...

  • Head of Operations

    2 weeks ago

    Dublin, Ireland Osborne Full time

    Head of Operations Osborne Executive Recruitment are proud to partner with a significant not for profit organisation to recruit a Head of Operations. The Head of Operations will ensure the organisation deliver their programmes objectives with efficiency and with the highest standards of customer excellence. Role Requirements: Operational...

  • Head of Grid Delivery

    2 weeks ago

    Dublin, Ireland Elgin Energy Full time

    Our Vision Our Mission Elgin Values Core behavioural responsibilities for all employees Agility: We Lead with Agility Integrity: We Act with Integrity Excellence: We Empower Excellence Care: We Value Care Integration of our three core values into our employment processes and frameworks allows Elgin to recognise and respect individual employees for their...

  • Head of Communications and Engagement

    3 weeks ago

    Dublin, Ireland Public Relations Institute of Ireland Full time

    The Law Society has an immediate vacancy for a Head of Communications and Engagement on a permanent, full-time basis. Please note that this role is based onsite at Blackhall Place, Dublin 7. The Law Society is the educational, representative, and regulatory body of the solicitors’ profession in Ireland. As such it communicates regularly with a variety of...

  • Head of Underwriting

    2 weeks ago

    Dublin, Ireland Robert Walters Ireland Full time

    Our client is looking for a Deputy Head of Underwriting to join its team. This opportunity is part of its succession planning strategy and supports its ambitious growth plans. Head of Underwriting Salary – 100,000 Euro Responsibilities: 1. Portfolio management responsibility for the Casualty & SME portfolio’s including holding profit and loss...

  • ▷ [Only 24h Left] Service Delivery Manager - EDW & EDL

    3 weeks ago

    Dublin, Ireland Bank of Ireland Group Full time

    What is the opportunity? This is a great opportunity to own accountability for the Enterprise Data Lake (EDL) and Enterprise Data Warehouse (EDW) & Regulatory Services systems portfolio to deliver continued high performance and contribute value to the overall Group Data Analytics Office / Data Solutions service offering, in the most cost-effective manner....

  • Head of Business Banking Products

    1 week ago

    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful PTSB is seeking applications for a newly created senior leadership role, the Head of Business...

  • Head of QA

    2 weeks ago

    Dublin, Ireland Expleo Full time

    Overview Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We...

  • Head of IT

    2 weeks ago

    Dublin, Ireland Musgrave Group Full time

    Join Musgrave – A Legacy of Innovation, Community, and Excellence Musgrave is one of Europe’s most successful family-owned businesses, with a rich 140-year heritage in food and brand innovation. Every day, we nourish one in three people across Ireland through our market-leading brands, including SuperValu, Centra, Frank and Honest, and Musgrave...

  • Head of Operations

    1 week ago

    Dublin, Ireland Cpl Resources Full time

    Cpl has the pleasure of working with a leading body in the public sector who are looking to recruit a Head of Operations. This role can offer a combination of office based and remote working either from home or a pre-approved business hub on the island of Ireland Role Requirement 1 Operational Management -The internal and third-party delivery and performance...

  • Head of Operations

    4 days ago

    Dublin, Ireland Cpl Resources Full time

    Cpl has the pleasure of working with a leading body in the public sector who are looking to recruit a Head of Operations. This role can offer a combination of office based and remote working either from home or a pre-approved business hub on the island of Ireland Role Requirement 1 Operational Management -The internal and third-party delivery and performance...

  • Head of Business Banking Products

    4 days ago

    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful PTSB is seeking applications for a newly created senior leadership role, the Head of Business...

  • Head of Organisational Capability

    4 days ago

    Dublin, Ireland Sanderson Recruitment (Ireland) Limited Full time

    Head of Organisational Capability Sanderson is recruiting a permanent Head of Organisational Capability to be key member of the Talent & Organisational Capability Leadership Team. You will lead a team and partner closely with business leaders to enhance the collective skills, abilities, and expertise of their teams and enable them to serve their customers...

  • Head of Product, Virtual Recall

    3 weeks ago

    Dublin, Ireland Zoetis EUAFME Full time

    Please note: This role can be based in any European country but will be required to attend the Virtual Recall offices in the UK at least once a month for in person team meetings At Zoetis, we are passionate about transforming animal health through innovative products, services, and solutions. Virtual Recall, an integral part of Zoetis' continuum of care,...