▷ [2/3/2025 A] Customer Delivery Manager
19 hours ago
Job Title: Customer Delivery Manager Reports To: Head of Customer Delivery Location: Park West, Dublin & Customer Sites (as required) 3 Month Contract (scope to extend subject to business needs) Day Rate: circa550 eur neg. Start Date: This is an immediate vacancy requiring the successful candidate to commence asap. Role Overview The Customer Delivery Manager (CDM) is responsible for ensuring the successful delivery of all Auxilions services, including projects, consulting, and managed services, while maintaining the highest standards of quality and efficiency. This role involves overseeing the entire delivery experience, collaborating across Auxilions Commercial, Customer Delivery, and Shared Services teams, and engaging with key stakeholders to enhance customer satisfaction. The CDM is expected to build strong relationships with customers, internal teams, and vendors, driving continuous service improvements. The ideal candidate will have a strong background in customer engagement, IT service management, project management, and people management, with a passion for delivery excellence. Key ResponsibilitiesCustomer Delivery & Operations Oversight Oversee the delivery of all Auxilion engagements for assigned customer accounts, ensuring compliance with SLAs, KPIs, and contractual obligations. Monitor service performance, proactively addressing issues and implementing corrective actions. Conduct regular service reviews with customers to gather feedback and identify areas for improvement. Ensure projects are delivered on time, within budget, and to the highest quality standards. Coordinate with internal teams to ensure seamless customer delivery. Work closely with Account Managers and Customer Success Managers to understand client expectations and exceed them. Identify opportunities to add value and enhance customer relationships. Report on performance to both customers and internal stakeholders in line with governance standards. Customer Relationship Management Manage key stakeholder relationships, engaging with senior managers and decision-makers. Build and maintain strong, long-term customer relationships, acting as a trusted advisor. Develop and implement governance structures, ensuring adherence to processes and procedures. Serve as the primary point of contact for customer inquiries, escalations, and change requests. Proactively communicate service updates, project progress, incidents, and maintenance activities. Own the Change Control process, tracking changes and capturing value-add opportunities for assigned accounts. Ensure high customer satisfaction for all engagements delivered. Continuous Improvement Identify and implement opportunities for improving service and project delivery processes. Stay updated with industry trends and best practices, incorporating them into the delivery strategy. People & Resource Management Lead, mentor, and develop the delivery team to ensure high performance and continuous improvement. Allocate resources effectively to meet service demands and optimize team utilization. Manage permanent staff and contractors, ensuring efficient resourcing. Oversee recruitment and support service teams in talent development. Ensure training and development programs are in place, working closely with the People & Talent team. Technical Competencies Strong understanding of networking, system architecture, and security principles. Excellent communication skills to manage stakeholder expectations. Strong problem-solving skills to identify and resolve issues efficiently. Expertise in service level management, including defining, monitoring, and managing SLAs. Familiarity with ITIL framework and IT service delivery best practices. Experience with project management methodologies and lifecycle. Risk management expertise, including identifying, assessing, and mitigating risks for service continuity. Business Competencies Excellent verbal and written communication skills for effective client, stakeholder, and team interactions. Commitment to delivering high-quality services that align with client needs and expectations. Strong relationship-building skills to maintain customer satisfaction and engagement. Strategic thinking to develop and implement service improvement initiatives. Budget management, cost forecasting, and financial efficiency in service delivery operations. Strong leadership and team motivation skills to drive high performance. Data-driven decision-making, analyzing service and project performance to identify trends and opportunities for improvement. Auxilion Values The successful candidate will embody and promote the Auxilion values: Commitment to sustainable, profitable growth for the benefit of employees and customers. Customer-centric approach, fostering long-term partnerships built on trust and responsibility. Valuing teamwork, quality, and employee development while recognizing high performance. Encouraging continuous improvement, innovation, and adaptability. Upholding integrity, honesty, and accountability in all business interactions. Maintaining a professional and ethical approach in line with Auxilions standards as a leading services company. This is an exciting opportunity for an experienced professional to join Auxilion and play a key role in delivering outstanding customer service and operational excellence. If you have a passion for driving service quality and innovation, we invite you to apply. Skills: Customer Relationship Management Service Delivery & Operations Oversight Service Delivery
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Dublin, Ireland 2 into 3 Recruitment Full timeAbout The Role L'Arche Ireland is seeking a Chief Executive Officer (CEO) and Leader, to lead and grow a unique charity, part of a worldwide movement changing the way we look at disability; and support its Board of Directors and senior leadership team in continuing to shape the future in its Cork, Dublin and Kilkenny communities. The CEO and Leader will have...
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Apply in 3 Minutes: Executive Director
2 weeks ago
Dublin, Ireland 2 into 3 Recruitment Full timeAbout The Role Following the untimely death of its long-serving Administrator, St. Andrews Resource Centre wishes to appoint an Executive Director who will lead the organisation into the next phase of its development, promote the continuous development of the staff and volunteers, and strengthen the Centres engagement with its stakeholders. With overall...
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Librarian (2/3/2025 A)
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Dublin, Ireland South Dublin County Council Full timeLibrarian Aside from the exciting range of opportunities to make a real difference to your community and county, South Dublin County Council is a great place to work and for many people already provides an attractive career and working environment. Working for South Dublin County Council will give you the opportunity to gain experience at the heart of local...
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Dublin, Ireland ENGINEERINGUK Full timeCustoms Brokerage Operations Manager, AWS Cloud Logistics (ACL) DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment...
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▷ Apply Now: Executive Director
2 weeks ago
Dublin, Ireland 2 into 3 Recruitment Full timeAbout The Role Following the untimely death of its long-serving Administrator, St. Andrews Resource Centre wishes to appoint an Executive Director who will lead the organisation into the next phase of its development, promote the continuous development of the staff and volunteers, and strengthen the Centres engagement with its stakeholders. With overall...
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Dublin, Ireland Electricity Supply Board Full timeSelect how often (in days) to receive an alert: ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation,...
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Service Delivery Manager
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(1/17/2025 A) Revenue Manager
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Dublin, Ireland Hertz First Rent A Car Full timeAre you analytical, detail-oriented, and eager to drive our company’s success? Stena Line is seeking a Revenue Manager (Trade Optimiser) for the Business Region Irish Sea South, covering routes from Dublin and Rosslare. Key Responsibilities: 1. Maximise revenue on assigned routes by analysing demand, forecasting trends, and adjusting fares for both our...
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▷ (2/2/2025 A) Van and Location Manager
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Dublin, Ireland Europcar Full timeCloghran Location Manager Europcar Mobility Group Ireland are excited to announce the position of Cloghran Location Manager - Corporate and Van Rentals . Reporting to the Dublin Airport Regional Manager. You will have a hands-on approach and will be committed to the success of the business by maintaining productivity, enabling achievement of targets, &...
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Sr. Software Dev Engineer, Finance Automation
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Dublin, Ireland Electricity Supply Board Full timeSelect how often (in days) to receive an alert: Customer Relationship Manager ROI, Ecars Vacancy Number: 26110 Business Job Type: Full-time ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most...
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Service Delivery Manager
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Technical Services Assistant
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Dublin, Ireland Zurich Insurance Company Limited (Ireland Branch) Full timeJob Summary Zurich Life Assurance plc is seeking a highly motivated individual to work within its Technical Services Team. Your role within this team would be to work as a Technical Services Assistant and provide support on our Life and Pensions products. The opportunity Zurich Life is one of Ireland's most successful Pension, Investment and Protection...
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▷ (2/2/2025 A) Technology Risk Mgmt Manager
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Director, EMEA Data Centre Delivery
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Dublin, Ireland Amazon Full timeDirector, EMEA Data Centre Delivery , DC Infra Capacity Delivery Job ID: 2869493 | Amazon Data Services Ireland Limited The AWS Data Center Planning and Delivery team is seeking an experienced, strategic executive to oversee the end-to-end delivery of data center supply across the Europe, Middle East, and Africa (EMEA) region. As the Director of EMEA Data...
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Agile Delivery Manager
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Dublin, Ireland Viatris Inc. Full timeOur global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. For those driven...