Student Services Co-ordinator

Job Title: Student Services Coordinator - Accommodation & Operations Reporting To: Accommodation Manager or nominee Location: 123 St Stephens Green, Dublin 2 School (or department): Student Services Office Contract type/duration: 2 Year Contract Full-time RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health". We seek candidates whose experience to date has prepared them to contribute to our commitment to the forthcoming Race Equality Action Plan 2025-2029 at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. Innovating for a Healthier Future 2023-2027 is RCSI's new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals - with a particular focus on Goal 3, which targets good health and well-being. For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks fifth in the world for "Good Health and Well-being" in the Times Higher Education #SDG #SDG Impact Rankings 2024. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. About the post: The Student Services Office is seeking to fill the role of Student Services Co-ordinator - Accommodation & Operations. The successful candidate will join the Student Services Team which delivers an A-Z of non-academic/out of classroom supports and services to students. This unique role offers an opportunity to work as part of the accommodation service in addition to providing administrative support to student facing opportunities. On the accommodation front, the role involves working closely with the Accommodation Manager in the planning, organising, and roll out of accommodation services both on campus and off campus. The office has an open-door policy whereby all students are encouraged to seek assistance and advice on accommodation. The co-ordinator will support students in finding the right place to live and recognise budget constraints alongside the student's individual needs. The role also involves assisting with raising the profile of accommodation at RCSI both internally and externally and seeking out new accommodation opportunities across a wide range of suppliers. On the operations front, the role entails supporting the unit's deliverables across a number of key student engagement areas such as the Student Leadership Development Programme (SLDP) and other similar projects which serve to enhance the student experience. This is a fully on-site/in person role based in the RCSI St. Stephen's Green campus. Job Responsibilities: Update and maintain the Student Accommodation Database which records where all current students reside. This is achieved using existing records and adding new data as it becomes available throughout the year. Engage with the student body both as a group and individually to ensure that all data and records on accommodation are complete, current, up to date and accurate. Assist with reports and metrics on where students are living using the data referred to above and presenting this in both written and graph form in addition to defining this information based on programme of study, school, etc. This data will be used as the basis for decision making on accommodation matters. Design and deliver a communications plan aimed at students which seeks to inform them of the need to diligently engage in securing accommodation early for each academic year and working to ensure realistic expectations as to the location of such accommodations. Create a communication strategy to encourage students who are graduating or moving from an existing accommodation lease, to make their accommodation available to current students who are on the accommodation search. Work closely with current and new accommodation providers to ensure the best possible service is delivered to the student body and triaging/problem solve student issues that arise related to accommodation Support the accommodation orientation programme delivered to new incoming students at the start of the academic year. Provide support to the Accommodation Manager in the rollout and management of service deliverables in Mercer Court, Aparto and other student residences. Support the booking and room allocation process as required and engage in a variety of essential operational processes such as room inspections etc. Support students including postgraduates, visiting scientists, etc., in finding accommodation, advising on locations, guiding them on costs/budgets. Support the activities and deliverables of the unit as a whole including partnering with existing Student Services Co-ordinators as required in the delivery of supports and services. Provide administrative assistance to initiatives such as the Student Leadership Development Programme (SLDP) and other similar engagement initiatives. Contribute to the development and roll out of special projects within the Student Services Office. Liaising and working with National Governing Bodies to ensure best practice is supported and upheld at all times Representing the best interests of RCSI and the Student Services Office at all times. Availability to work out of office hours to participate in student events. Be flexible and adaptable to changing duties and deliverables of the post and undertaking other duties and training as may be required. Knowledge & Experience - (Essential): Strong administrative skills in addition to a high level of accuracy and attention to detail Strong interpersonal, written and verbal communication skills Have a creative skillset and the ability to manoeuvre in social media platforms Conscientious and motivated to deliver the best possible service to students Ability to work to deadlines Capable and comfortable in collaborating with both internal and external stakeholders Flexible and adaptable Capable of learning quickly and responding effectively to changing student needs and circumstances Proficiency in Microsoft Office We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application - we'd love to hear from you. Employee Benefits RCSI make sure you have the resources you need to thrive by offering a wide range of benefits in areas including time away, finance, community, health, and well-being and insuring your financial future. Below are some additional benefits available to you as an RCSI employee: Minimum of 20 days annual leave, plus an additional 6.5 Privilege days Additional leave options incl. paid maternity leave, paternity/parental leave, study leave 7% Employer pension contribution Onsite gym €10 per/mth incl. classes and PT sessions Childcare support 20% discount at Giraffe Free eye test and annual flu vaccination TaxSaver commuter tickets and Bike to Work schemes A site sustainability team focusing on the environmental initiatives; Green Campus Initiative ' Competitively priced café and restaurant Equality, Diversity & Inclusion forums, and network groups Employee assistance programme with Spectrum Life Learning and Development training programmes incl. LinkedIn Learning for career progression Discounted services incl. GP visits, 10% off dental, staff parking, mobile tariffs, Group Scheme discount on numerous brands Sports and social club incl. yoga, Pilates, fitness classes, Zumba, running club, social evenings, Summer BBQ Ticket Draws for events including; Rugby, Taste of Dublin, Dublin Horse Show, theatre, music & comedy events Informal enquiries can be directed to Corriena Brien, Head of the Student Services Office, RCSI () Note: This job description may be subject to change to reflect the evolving requirements of the Department and RCSI. Similar vacancies that arise in the next 6 months may be filled from the pool of applicants that apply for this position. RCSI is proud to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their gender, civil status, family status, sexual orientation, religion, age, disability or race. RCSI is committed to embedding equality, diversity and inclusion (EDI) across everything we do. This ensures we can all work and learn in an environment defined by dignity and respect. Eligibility to work in Ireland is a requirement