Customer Experience Specialist

3 weeks ago

Dublin, Ireland Flogas Ireland Full time

About the role: Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our operations team, you'll work with customers, network operators, and regulatory authorities to ensure a seamless service experience and high-quality support. This position is ideal for someone passionate about customer success and interested in a fast-paced, evolving environment. Please note that this role will start in our city centre office and move to our new head office at Dublin Airport Central in the new year. Key Responsibilities: Ensure customer satisfaction by understanding their energy needs and delivering tailored solutions. Actively support the sales team and provide customer insights to inform decisions. Analyse trends in gas and power markets to keep customers informed of significant shifts and support their strategic planning. Liaise with gas and electricity networks to resolve customer issues quickly and efficiently, ensuring a smooth process. Prepare and deliver accurate and clear reports on customer usage and billing, providing insights into trends, costs, and service improvements. Use expertise on gas and electricity markets to support Sales team on a regular basis. Analysis prepare any bespoke analysis (Microsoft excel reporting tools) that is required by the Sales team or customers. Deliver and fulfil bespoke procurement strategies for FES industrial and commercial customers, working closely with customer and account manager in the design phase, and executing once agreed. Manage relationships with key internal stakeholders. Generate custom reports and analysis that help customers make informed decisions and track their energy usage and expenses. Ideal Candidate Profile: The ideal candidate will have a strong background in customer-focused roles. They are proficient with MS Excel, including tools such as pivot tables and macros, and are comfortable managing large data sets to spot trends. Knowledge of the Irish energy market is a essential. This person thrives in a collaborative environment, has a strong attention to detail, and enjoys solving customer challenges to create a positive experience. Key strengths include initiative, productivity, integrity, and a results-oriented approach. About Flogas: Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard. Why work with us? Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. Benefits: Competitive Salary Annual bonus Defined Pension Contribution Healthcare Allowance Staff discounts Hybrid work options (role dependant) Health and Wellbeing Supports Learning and Development Opportunities Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business. Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. Skills: attention to detail customer focus communication

  • Customer Experience Specialist

    3 weeks ago

    Dublin, Ireland Flogas Full time

    About the role:Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our...

  • Custom Fitting Specialist

    1 month ago

    Dublin, Ireland McGuirks Golf Full time

    McGuirks Golf KINSEALY Full time Custom Fitting Specialist We are looking to hire a full-time custom fitting specialist for our store in Kinsealy. Become a member of Irelands leading golf retailer and work with the best brands in golf. Retail experience essential Knowledge of Trackman or similar technology required Knowledge of current equipment and...

  • Customer Experience

    6 months ago

    Dublin, Ireland KPMG Ireland Full time

    Are you a customer focussed individual who is passionate about helping organisations to design and deliver meaningful products and services across all channels? Do you have experience working on Customer Experience, Product / Proposition Development, Channel and/or Digital Transformation type projects? Do you want to learn how to design and deliver world...

  • Quality Experience Specialist

    3 months ago

    Dublin, Ireland SSE Enterprise Full time

    What is the Role The Quality Experience Specialist is an important role within the wider Customer Experience function, supporting our internal Operations teams with the facilitation and delivery of customer first outcomes. You will monitor, measure and share key insights relating to customer transactional touchpoints, in turn playing a critical role in...

  • Customer Care Specialist

    4 months ago

    Dublin, Ireland Clear Ventures Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We remain committed to the success of the restaurant community and our customers. Our Customer Care team in Dublin is growing! Bready* to make a change? As a Customer Care Specialist, you...

  • Customer Assurance Specialist

    2 months ago

    Dublin, Ireland RSA Insurance Ireland Limited Full time

    Join RSA and make a difference every day.  Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced...

  • Retention Specialist

    2 months ago

    Dublin, Ireland The Irish Times Full time

    Job Title: Retention Specialist - Customer CareType: Full-TimeLocation: Dublin, Ireland (Hybrid Working)Contract: Full-Time, Fixed Term Contract (24 Months)About The Irish Times GroupThe Irish Times Group is Ireland's leading independent quality news publishing organisation. With a history of producing trusted content, we have evolved from six-day print...

  • Customer Experience Engineer

    5 months ago

    Dublin, Ireland Microsoft Full time

    Overview Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to...

  • Digital Experience Specialist

    4 months ago

    Dublin, Ireland Prosperity Full time

    Our client is a prominent voice in the industry, acting as a member-led representative organization that provides a comprehensive range of services to assist members in navigating the political, business, economic, and regulatory environment. We are currently seeking a Digital Experience Specialist to join our clients team. This newly created role is...

  • Customer Experience Agent

    2 months ago

    Dublin, Ireland Flogas Full time

    About the Role:Flogas is seeking a highly motivated and customer-focused Customer Experience (CX) Agent to join our team. In this dynamic and fast-paced role, you will be the main point of contact for our LPG customers, spanning Bulk, Cylinder, Domestic, and Commercial segments. You will handle incoming enquiries, provide administrative support to the...

  • Specialist, CS, Customer Engagement, EMEA

    3 weeks ago

    Dublin, Ireland West Pharmaceutical Services Full time

    Who We Are: At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving...

  • IT Specialist

    5 months ago

    Dublin, Ireland Lidl Full time

    Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.  With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset...

  • IT Specialist

    5 months ago

    Dublin, Ireland Lidl in Deutschland Full time

    Summary From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.  With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset...

  • Senior Customer Experience Engineer

    5 months ago

    Dublin, Ireland Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Customer Strategy

    4 weeks ago

    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. Your Role: As a Customer Strategy & Proposition Delivery Specialist, you will support the...

  • Customer Experience Champion

    3 weeks ago

    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and...

  • Customer Experience Champion

    3 weeks ago

    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and...

  • Customer Experience Champion

    3 weeks ago

    Dublin, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and...

  • Senior Customer Marketing Specialist Diabetes.

    5 months ago

    Dublin, Ireland Medtronic Full time

    Careers that Change Lives Medtronic is hiring a Senior Customer Marketing Specialist responsible for overseeing and designing the support programmes and platform all across the customers’ journey within Medtronic therapy, in collaboration with stakeholders across Medtronic Diabetes, including teams at Global, regional and country level. In the role,...

  • Senior Customer Experience Engineering Manager

    5 months ago

    Dublin, Ireland Microsoft Full time

    Overview Are you interested in working for one of the most exciting teams in Microsoft, relentlessly focused on customer needs and advancing Microsoft's cloud first strategy? Interested in a start-up environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? Then the Azure Customer Experience...