Current jobs related to Quality Experience Specialist - Dublin - SSE Enterprise

  • Quality Specialist

    2 weeks ago


    Dublin, Ireland ESB Full time

    Position Description Are you looking for a new challenge? A Brighter, zero carbon future awaits! Join the Capability Assurance (CAM) team in Transmission and Distribution Engineering (TDE) in ESB Engineering and Major Projects. We are responsible for the Quality Management processes, safety coordination, and developing the Engineering capability within the...

  • Quality Specialist

    2 months ago


    Dublin, Ireland PSC Biotech Ltd Full time

    About PSC BiotechWho are we?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...

  • Quality Specialist

    2 months ago


    Dublin, Ireland PSC Biotech Ltd Full time

    Job DescriptionAbout PSC BiotechWho are we?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...


  • Dublin, Ireland Flogas Ireland Full time

    About the role: Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our...


  • Dublin, Ireland Flogas Full time

    About the role:Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our...


  • Dublin, Ireland TEAM HORIZON Remote Work Freelance Full time

    Description Team Horizon is seeking a Quality Systems Specialist for our client, a leading Biotechnology company in Dublin. This is a 12-month initial contract. Why you should apply: Exciting opportunity to provide QMS support for combination products for the product lifecycle and the associated Quality System and engage with all stakeholders...


  • Dublin, Ireland Brightwater Full time

    Management Systems Specialist/ Quality Analyst 6 Months Temporary Contract About the Company My client is a well-known public sector organisation, currently seeking multiple candidates forManagement Systems Specialist / Quality Analyst roles. About the Position This will initially be a 6 Month temporary contract with high likelihood of extension or...


  • Dublin, Ireland Berkshire Hathaway Specialty Insurance Full time

    Job Opportunity:   Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Claims Quality Review Specialist to join the Global Claims Quality Assurance. This role can be based in any one of our main European locations, including London, Cologne, Paris, Madrid or Dublin. This position entails regular communication and collaboration with multiple...


  • Dublin, Ireland Endo Operations Limited Full time

    Description The Senior Quality Specialist, Quality Operations leads an individual system and assists in managing the Quality System functions for cGxP manufacturing and distribution activities from local and Third Party manufacturing facilities. Provides quality guidance on product transfers and validations and will ensure that all activities related...


  • Dublin, Ireland Recruitment by Aphex Group Full time

    Purpose The Senior Quality Audit Specialist will be responsible for supporting the audit and inspection function. They are to manage the end to end process for audits and inspections, including preparation, conduct and supporting the response commitment process to closure. Responsibilities Key QMS experience is essential, ranging from exposure to CAPAs,...


  • Dublin, Ireland Prosperity Full time

    Our client is a prominent voice in the industry, acting as a member-led representative organization that provides a comprehensive range of services to assist members in navigating the political, business, economic, and regulatory environment. We are currently seeking a Digital Experience Specialist to join our clients team. This newly created role is...


  • Dublin, Ireland West Pharmaceutical Services Full time

    At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and...


  • Dublin, Ireland TEAM HORIZON Remote Work Freelance Full time

    Description Team Horizon is seeking a QA Specialist for External Quality for our client, who are a leading biopharmaceutical company based in Dublin. In this role you will support ongoing quality assurance responsibilities in support of Contract Manufacturing oversight and quality systems. Why you should apply: This is an excellent opportunity to...


  • Dublin, Ireland Viatris Full time

    McDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...

  • Civil Foreman

    3 weeks ago


    Dublin, Ireland Construction Specialist Recruitment Full time

    Civil Foreman- Dublin Our client a leading Civil Contractor with over 20 years of experience in Ireland and the UK are seeking a dedicated individual with experience in managing groundwork projects to join their team in Dublin for a project valued at €3 million. This will involve drainage ducting and curbing Responsibilities: - Oversee and manage all...


  • Dublin, Ireland Viatris Full time

    McDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...

  • Project Manager

    7 days ago


    Dublin, Ireland Construction Specialist Recruitment Full time

    Job Opportunity: Project Manager Location: South Dublin, Ireland Sector: Residential Development Project: Large-Scale Residential Development Employment Type: Full-Time, Fixed-Term Contract (Project Duration) Salary: Competitive, Commensurate with Experience Start Date: Immediate About the Role: We are seeking a highly skilled Project Manager to oversee the...

  • Fit-Out Site Manager

    3 weeks ago


    Dublin, Ireland Construction Specialist Recruitment Full time

    Fit-Out Site Manager Our are currently looking for a dedicated Site Manager to lead the fit-out of a prestigious hotel project in Dublin. As the Site Manager, you will play a crucial role in ensuring the successful completion of the hotel fit-out, overseeing all on-site activities with a focus on quality, efficiency, and client satisfaction. Key...

  • Site Manager

    3 weeks ago


    Dublin, Ireland Construction Specialist Recruitment Full time

    Fit-Out Site Manager Our client with over 60 years of experience in fit-outs and currently hiring for an experienced Fit-outs Site manager ideally with a trade background for a 4-story government building fit-out in Dublin with a small amount of refurb work. Responsibilities: - Oversee and manage all on-site activities for fit-out projects in Dublin -...

  • Project Manager

    3 weeks ago


    Dublin, Ireland Construction Specialist Recruitment Full time

    Project Manager Fit-out Our client a leading fit-out contractor currently have an opportunity or a Fit-out site manager to join their team for a range of shop fit-out projects across Dublin. The Role Our client delivers sustainable work environments and empower their staff to achieve their ambitions. They bring the most suitable people together, matching...

Quality Experience Specialist

3 months ago


Dublin, Ireland SSE Enterprise Full time
What is the Role

The Quality Experience Specialist is an important role within the wider Customer Experience function, supporting our internal Operations teams with the facilitation and delivery of customer first outcomes. You will monitor, measure and share key insights relating to customer transactional touchpoints, in turn playing a critical role in the optimisation of our operational processes, identifying enhancement opportunities and implementing strategies to improve overall service quality. In this role you will:

- Conduct regular evaluation and assessment of customer interactions, service delivery, and operational processes, evaluating performance against various Quality KPIs

- Collaborate with internal teams, gather feedback and perform trend analysis to pinpoint opportunities for future enhancement

- Provide constructive feedback and deliver ongoing coaching / mentoring to ensure consistent quality in service delivery performance

- Develop, deliver and maintain quality standards and guidelines, carrying out various audits and governance measures

- Prepare regular, relevant and accurate reports, highlighting quality metrics and performance trends for management

What do I need?

To be considered for this role, we would love you to have:

- Quality experience or assurance knowledge

- Excellent knowledge of business processes and customer experience principles

- Knowledge and / or experience with business analysis and research

- Training, coaching and / or mentoring experience with knowledge of process improvement methodologies

- Strong communication skills, with an ability to influence others through compelling storytelling

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “ to be a leading energy company in a net zero world ”. We’re investing £24bn+ by the end of the decade to help deliver our

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for to find out more.


Our Benefits

Sharesave Scheme 34 days of annual leave Option to purchase up to 10 days holiday Interest-free technology loans 24/7 free and confidential employee counselling service Private healthcare discounts Subsidised gym memberships 21 weeks full pay maternity leave Cycle to Work scheme with generous £2500 limit Interest-free salary advance to cover transport season tickets