Support Engineer
1 week ago
Customer Success – Professional Services /
ProcessUnity is seeking a Support Engineer / Technical Product Specialist to play a key role in supporting our world-class GRC platform and solutions for our customers. This is a growth opportunity, providing the ability to work in an exciting, fast-paced software startup environment. This position will be the front line for all customer support activities to answer questions, troubleshoot technical issues and provide best practices to a growing customer base.
Candidates should be highly technical and well versed in the technical stack of Microsoft Azure or a comparable public cloud provider. This role is remote, however the ideal candidate would be located near Cork, Ireland.
What You'll Do:- Maintain expert working knowledge of ProcessUnity products, features and best practices
- Strong focus on customer success and customer satisfaction
- Manage tickets to closure, ensuring excellent support is provided on a timely basis
- Maintain knowledge and familiarity with existing support resources (help center, webinars, videos)
- Interface closely with QA and product teams for support-related topics
- Assist sales engineers and implementation team to resolve platform issues and challenges
- Help to define and establish application and business level KPIs
- Write and execute SQL queries against Microsoft SQL databases data sources
- Review system event and error logs to determine issue root cause
- Configure and respond to system alerts orchestrated by either ProcessUnity or outside monitoring sources
- Leverage Microsoft Azure to validate system and resource health
- Team-oriented self-starter
- Direct experience administering Microsoft SQL Server
- Demonstrated problem solving skills and organized, methodical thinking to resolve complex issues
- Demonstrated previous experience in learning technology quickly
- Ability to articulate concepts to non-technical users in a relatable way
- Interpersonal skills including the ability to speak and write clearly and professionally
- Exposure to field of software development and/or previous experience in software business
- Responsible, reliable, confident, committed, empathetic, genuine and helpful working style
- Self-motivated, self-directed, adaptable and multi-tasking mindset
- Experience administering a SaaS based solution in Microsoft Azure or comparable cloud provider
- MS Excel experience including expression writing, function knowledge, vlookup, pivot tables, etc.
- Configuration of SSL, SAML, Web Services (REST and SOAP), and other customer integration points
- Knowledge of VBA / Powershell scripting languages
- Knowledge of SQL Server administration and SQL querying language
-
Lead Technical Support Engineer
1 week ago
Cork, Cork, Ireland eightfold Full timeThis opening is 100% Remote within Ireland About our TeamThe Global Customer Experience team directly impacts customer satisfaction and success. This team embodies the critical intersection of technical expertise and a focus on customer satisfaction. Our team works closely with Product, Engineering, Sales and other teams to ensure we are delivering the best...
-
Senior Customer Support Engineer, Cork
4 weeks ago
Cork, Ireland Logitech Full timeDescription Position at Logitech The Role: Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a Senior Customer Support Engineer located in Cork, Ireland who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role...
-
Technical Support Engineer T2
2 hours ago
Cork, Cork, Ireland Cpl Full timeAs a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the SolidFire and HCI product lines.About our client:This client creates innovative storage and data management solutions that help accelerate business...
-
Lead Technical Support Engineer
1 week ago
Cork, Ireland eightfold.ai Full timeThis opening is 100% Remote within Ireland About our Team The Global Customer Experience team directly impacts customer satisfaction and success. This team embodies the critical intersection of technical expertise and a focus on customer satisfaction. Our team works closely with Product, Engineering, Sales and other teams to ensure we are delivering...
-
Desktop Support
13 hours ago
Cork, Ireland Rockwell Engineering Full timeAre you an Desktop Support Specialist, or looking to kickstart your career in IT?Rockwell Engineering are seeking a motivated and talented individual to join our team in a Desktop Support role.About the RoleReporting to the IT Manager, the successful candidate will be a detail-orientated individual who will provide IT support to our internal users. As a...
-
TECHNICAL SUPPORT ENGINEER – Spanish or French
2 hours ago
Cork, Cork, Ireland Cpl Full timeRole Overview:As a Technical Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on advanced diagnosing, troubleshooting, repairing, and debugging the company's products including hardware, software and multi-system/multi-vendor/multi-network interoperability issues. Research and identify...
-
French Technical Support Engineer Tier 2
2 hours ago
Cork, Cork, Ireland Cpl Full timeOpportunities for Technical support Engineers L2 - French speakersOur client:This client creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Role Overview: Research and identify solutions to software and hardware issues L2Responding to customer queries in a timely and...
-
Hebrew Technical Support Engineer Tier 2
2 hours ago
Cork, Cork, Ireland Cpl Full timeOpportunities for Technical support Engineers L2 - Hebrew speakersOur client:This client creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Role Overview: Research and identify solutions to software and hardware issues L2Responding to customer queries in a timely and...
-
SEO Architect
4 weeks ago
Cork, Ireland Woodlock House Support Services Full timeProactively unleash effective sources before B2B “outside the box” thinking. Competently administrate state of the art relationships vis-a-vis optimal leadership skills. Interactively enable team driven deliverables via timely vortals. Rapidiously reinvent enabled markets via multidisciplinary catalysts for change. Compellingly engineer long-term...
-
Technical Support Analyst
1 month ago
Cork, Ireland PSC Biotech Ltd Full timeAbout PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory...
-
Manager, Technical Customer Support
2 weeks ago
Cork, Ireland Forescout Technologies Inc Full timeWhat We Do: Forescout Technologies is the leader in device visibility and control. Our unified security platform enables enterprises and government agencies to gain complete situational awareness of their extended enterprise environments and orchestrate actions to reduce cyber and operational risk. Our technology works with disparate security tools to help...
-
Technical Support Analyst
1 month ago
Cork, Ireland PSC Biotech Full timeIndustry Pharma/Biotech/Clinical Research Work Experience 4-5 years City Cork State/Province Cork Country Ireland Job Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US,...
-
Technical Program Manager
2 weeks ago
Cork, Ireland Cloudera Full timeJob Description : At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation...
-
Technical Support Analyst
1 month ago
Cork, Ireland PSC Biotech Corporation Full timeIndustry Pharma/Biotech/Clinical Research Work Experience 4-5 years City Cork State/Province Cork Country Ireland Job Description About PSC Biotech Who we are? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving...
-
Project Engineer
2 weeks ago
Cork, Ireland Alstom Full timeReq ID:425354 Location: Cork Appointment Basis: Permanent Excellent Salary + Benefits Including : Pension, Life Assurance, Contributed Healthcare At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital...
-
Customer Service Capacity Planner Outsourcing
3 weeks ago
Cork, Ireland Amazon Ireland Support Services Limited - A94 Full timeAmazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's...
-
Project Engineer
1 month ago
Cork, Ireland ABEC Technologies Europe Ltd. Full timePosition Title: Project EngineerLocation: Fermoy, Ireland Job Type: Full-time Company Background: ABEC has been a leading supplier to the biopharmaceutical manufacturing industry for over 45 years. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire...
-
Automation Engineer
3 weeks ago
Cork, Ireland Nutricia Infant Nutrition Ltd TA Danone Full timeDanone Nutricia Early Life Nutrition is a division of the Danone Group and the Macroom Supply Point is a strategic spray drying factory within the division as it is a major supplier of infant formula to other plants within the network. The Automation Engineer will develop, test and install control system software changes with supporting documentation for...
-
MES Engineer
1 month ago
Cork, Ireland INDEFF Full timeAbout the job As an MES Engineer for INDEFF, you will be responsible for the initial analysis, solution design, on-site application and technical support of MES implementations . An MES Engineer’s responsibilities also include system monitoring, troubleshooting, problem resolution, development and change management. The position requires strong...
-
Process Engineer
1 month ago
Cork, Ireland Unispace Life Sciences Full timeUnispace Life Science are delighted to be recruiting for a global pharmaceutical company based in Cork, This is an initial 12-month contract (hourly rate) available for a Process Engineer, we require an experienced professional from the pharmaceutical or life sciences sector. The Process Engineer (Aseptic filling process) is responsible for supporting the...