Microsoft Dynamics 365

2 weeks ago


Dublin, Ireland Sysco Software Full time

Description

Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses.

Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast. We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300 customers. Our customers include leading distribution and manufacturing companies, service focused organisations and public sector.

Due to the ongoing expansion of our Dynamics and Power Platform Practice we are looking to recruit an experienced Dynamics 365 Support Consultant to service both our existing client base and new customer implementations within the geographic focus of the Republic of Ireland.

Customer service is vital to our success and the first level of support to our clients in Ireland is provided by the Software Support Team based in Dublin.

The Role

The role will include the following responsibilities:

  • Responding to customer support queries, logged via our on-line customer portal support system and by telephone.
  • Taking ownership of support issues and managing them through to closure
  • Research issues, implement fixes & document case resolution
  • Manage and prioritise support tickets to meet agreed Service Level Agreements
  • Keeping the customer informed as to the progress of the ticket
  • Escalate queries to Development & Business Consultants as required
  • Applying accounting and business process knowledge to resolve client’s queries
  • Support strong customer relationship management
  • Support project delivery team with Quality Assurance activities and transition of project to ongoing support post go live.
Essential Experience
  • 1-2 years of experience in application support, especially ERP / CRM software.
  • Experience as a software tester, including the ability to conduct functional testing, write and execute test scripts and write bug reports
  • Experience using CRM software such as Dynamics 365
  • Experience with Azure DevOps
  • Familiarity with Agile methodologies
Desired Experience
  • Qualification in Computer Science/Business Information Systems, or a comparable qualification with the corresponding professional experience.
  • Experience working with or implementing Dynamics 365 or other ERP/Financial software application.
  • Knowledge of Power Automate, Workflows, API and Web Services.
Skills / Behavioural Competencies
  • Excellent analytical and problem-solving skills
  • Excellent communication skills
  • Results focused; competitive drive and ability to work under pressure
  • Ability to prioritise and multi-task within the role
Working Hours/Benefits
  • May be required to work weekends and holidays on a rotating basis to provide support coverage.
  • May be required to work outside of standard work hours.
What is offered to you?

A competitive salary will be offered according to experience.

Sysco also offers a range of other company benefits, including:

  • Bonus structure.
  • Pension scheme
  • Work-related training and learning with the goal of obtaining relevant Microsoft Certifications.
  • Career progression will be encouraged into more senior support, development, or consultancy position within the company.
  • Travel offerings via Taxsaver and Bike to Work Schemes.
  • Regular social evenings/outings.
#J-18808-Ljbffr
  • Advanced Cloud Engineer

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview Would you like to join one of the fastest-growing teams within Microsoft Dynamics 365 Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about Dynamics 365 Customer Engagement (CE), Business Applications, and Power Platform plus love the challenge of solving the most complex...


  • Dublin, Ireland BDO Ireland Full time

    Microsoft 365 Senior Delivery Consultant Department: Consulting Employment Type: Full Time Location: Dublin Description BDO are seeking a skilled Microsoft 365 Consultant to join our highly successful and expanding BDO Eaton Square Consulting Department as part of our exciting growth plans. The successful Microsoft 365 Consultants will be...

  • Microsoft 365-Spezialist/in

    Found in: Talent IE 2 C2 - 1 week ago


    Dublin, Ireland Ratiodata SE Full time

    Microsoft Windows 10, IT, IT Service Management,Microsoft Azure, Backend, Microsoft 365, Microsoft Windows,iOS Specialist (m/f/d) Microsoft 365 WE ARE Ratiodata SE is one of thelargest system houses and technology partners in Germany with ateam of around 1,500 colleagues at 14 locations and branch officesnationwide. We are a versatile company, offer a...

  • Microsoft 365-Spezialist/in

    Found in: Talent IE 2 C2 - 2 days ago


    Dublin, Ireland Ratiodata SE Full time

    Microsoft Windows 10, iOS, IT, IT Service Management,Microsoft 365, Microsoft Azure, Microsoft Windows,Backend Specialist (m/f/d) Microsoft 365 WE ARE Ratiodata SE is one of thelargest system houses and technology partners in Germany with ateam of around 1,500 colleagues at 14 locations and branch officesnationwide. We are a versatile company, offer a...

  • Microsoft 365-Spezialist/in

    Found in: Talent IE 2 C2 - 3 days ago


    Dublin, Ireland Ratiodata SE Full time

    Microsoft Azure, Backend, iOS, IT Service Management,IT, Microsoft 365, Microsoft Windows 10, MicrosoftWindows Specialist (m/f/d) Microsoft 365 WE ARE Ratiodata SE is one of thelargest system houses and technology partners in Germany with ateam of around 1,500 colleagues at 14 locations and branch officesnationwide. We are a versatile company, offer a...

  • Microsoft 365-Spezialist/in

    Found in: Talent IE 2 C2 - 4 hours ago


    Dublin, Ireland Ratiodata SE Full time

    IT Service Management, iOS, IT, Microsoft 365, MicrosoftWindows, Microsoft Azure, Microsoft Windows 10, Backend Specialist (m/f/d) Microsoft 365 WE ARE Ratiodata SE is one of thelargest system houses and technology partners in Germany with ateam of around 1,500 colleagues at 14 locations and branch officesnationwide. We are a versatile company, offer a...


  • Dublin, Ireland Microsoft Full time

    Overview Enterprise Digital Sales, part of Microsoft's SMC and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set...


  • Dublin, Ireland Sysco Software Full time

    Description Microsoft Dynamics is the leading suite of Financial, ERP and CRM applications for private and public sector organisations. Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast and is the leading Dynamics Partner in Ireland. We operate Dynamics 365 Finance & Supply Chain, Business Central and CRM practices....

  • Dynamics 365 and Power Platform Solution Architect

    Found in: Talent IE C2 - 7 days ago


    Dublin, Ireland Avanade Full time

    At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients and for you. Avanade has countless paths for you to pursue. One of them is sure...


  • Dublin, Ireland Sysco Software Full time

    Description Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft. Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business. Microsoft Dynamics 365 forms part of...


  • Dublin, Ireland Sysco Software Full time

    Description Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft. Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business. Microsoft Dynamics 365 forms part of...

  • Enterprise Digital Specialist

    Found in: Talent IE C2 - 1 day ago


    Dublin, Ireland Microsoft Full time

    Overview As an Enterprise Digital Security Specialist, you’ll play a pivotal role in empowering our customers through the unique value of the Microsoft Cloud. You will drive the day-to-day execution of our strategic business priorities – selling best-in-class cloud services and platforms to our managed customers and building digital transformation...


  • Dublin, Ireland Sysco Software Full time

    Description Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft. Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business. Microsoft Dynamics 365 forms part of...

  • Digital Technical Specialist

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around...

  • Software Engineer II

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview Summary Do you want to be part of a growing global team creating solutions to critical business problems across multiple application and service platforms? We are looking for a full stack software engineer who will drive innovative, scalable & automated solutions as well as delightful end user experiences. About Us Dynamics 365 is one of...

  • Embedded Software Engineering

    Found in: Talent IE C2 - 1 day ago


    Dublin, Ireland Microsoft Full time

    Overview Microsoft Azure Edge + Platform (E+P) is a globally distributed team of engineers, architects, program managers, product managers, business program managers, business administrators, user experience researchers and designers who are responsible for the platform for Microsoft and for delivering Microsoft’s edge vision. We create the most...

  • Software Engineering

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview Microsoft is looking for Backend Software Engineers to come work on a range of cutting-edge technologies and platforms that power these mission critical services. Our Engineering teams in Ireland work on the most challenging engineering problems, allowing us to solve issues that nobody has solved before. Serving billions of users, our...

  • Full Stack Software Engineer

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview Microsoft is looking for Full Stack Software Engineer to come work on a range of cutting-edge technologies and platforms that power these mission critical services. Our Engineering teams in Ireland work on the most challenging engineering problems, allowing us to solve issues that nobody has solved before. The European Development Centre...

  • Senior Dynamics/Power Platform Developer

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Version 1 Full time

    Job Description Develop and implement Power Platform/Dynamics 365 solutions based on established patterns and best practices, working with development teams as well as directly with customers Engage with Technical Leads and Solution Architects to ensure technical delivery aligns with solution design/project plans, showcasing technical expertise and...

  • Senior Software Engineering

    Found in: Talent IE C2 - 2 weeks ago


    Dublin, Ireland Microsoft Full time

    Overview Microsoft is looking for Senior Backend Software Engineers to come work on a range of cutting-edge technologies and platforms that power these mission critical services. Our Engineering teams in Ireland work on the most challenging engineering problems, allowing us to solve issues that nobody has solved before. Serving billions of users,...