Microsoft Dynamics Customer Engagement

2 weeks ago

Dublin, Ireland Sysco Software Full time

Description

Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft. Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business.

Microsoft Dynamics 365 forms part of Microsoft’s business productivity suite of applications including The Power Platform, Office 365, Sharepoint and Teams. It is delivered as a Cloud based application on Microsoft’s Azure platform.

Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast is a leading Microsoft Dynamics Gold Partner in Ireland. We employ over 80 staff across our offices to deliver Dynamics 365 ERP and CRM implementation and support services to over 250 customers.

Our customers include leading distribution and manufacturing companies, service focused organisations and the public sector.

Due to the ongoing expansion of our Dynamics and Power Platform Practice we are looking to recruit an experienced Dynamics 365 Lead Functional Consultant to service both our existing client base and new customer implementations with a geographic focus on the Republic of Ireland

The Role

The role will include the following responsibilities:

  • Engage with customers to help to define project needs.
  • Assist the business teams in modelling as-is & to-be processes and in identifying issues and opportunities for improvement.
  • Liaise with business owners, business analysts and the development team to resolve functional and non-functional questions arising from the requirements
  • Work with Business owners, the Business Analyst Team and technical IT Development teams to understand fully the business requirement and document accordingly.
  • Work on existing Dynamics 365 and Power Platform projects to enhance configurations and customisations.
  • Work on tasks identified in technical design, implementing the relevant configuration or customisation changes.
  • Play a part in User Acceptance Testing, Regression testing and post Go-Live testing.
  • Manage and measure solution benefits mapped to the business case
  • Ensure systems and changes are smoothly transitioned into operation including, supporting documentation, and required user training.
  • Applicant should be able to fully prepare and conduct training programmes for end user training.
  • Working together, and when necessary, instead of, the Project Manager on leading the delivery of the projects assigned.
  • Mentor and lead Functional Consultant teams.
The Person

The ideal candidate will:

  • Have a proven track record on successful delivery of large-scale project in key roles, such as Lead Functional Consultant or Lead Project Manager.
  • Have a proven track record of team leadership, having managed and mentored colleagues in the Functional Consultancy role.
  • Be able to autonomously lead the delivery of large-scale projects, as a functional consultant as well as supporting other roles throughout the delivery of the project.
  • Be involved in designing and building high quality, well tested solutions for external clients to help solve their business challenges using Microsoft Dynamics 365 and Power Platform.
  • Be capable of understanding customer business requirements, converting these into platform solution options and clearly explaining to the customer how their requirement is mapped to a customise platform solution.
Essential Experience
  • Understanding of technical concepts – including data modelling
  • In depth Experience in preparing and conducting business analysis workshops
  • Excellent working knowledge of the Microsoft business systems stack, specifically Dynamics CRM and Power Platform.
  • Solid experience customizing solutions, leveraging Microsoft technologies such as Dynamics 365 and Power Platform, such as:
    • Power Apps
    • Model Driven
    • Canvas
    • Portals
    • Power Automate
  • Solid experience demonstrating Dynamics 365 and Power Platform solutions
  • Proven Track-record of mentoring and leading teams of Functional Consultants.
  • Previous experience with Azure DevOps
Desired Experience
  • Qualification in Computer Science/Business Information Systems, or a comparable qualification with the corresponding professional experience.
  • Previous experience with Agile methodologies.
  • Previous experience delivering Marketing Solutions (such as Click Dimensions and Microsoft Marketing)
  • Previous experience leading the delivery of Software projects (e.g.: as the project manager).
  • Candidates with active Microsoft certifications will be looked upon favourably.
Skills / Competencies

Excellent analytical and problem-solving skills.
Excellent communication skills.
Results focused; competitive drive and ability to work under pressure
Ability to prioritise and multi-task within the role.

Remuneration

A competitive salary will be offered according to experience.
Sysco also offer a range of other company benefits, including:

  • Car Allowance
  • Bonus structure
  • Pension scheme
  • Work-related training and learning with the goal of obtaining relevant Microsoft Certifications.
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