Customer Engineer
Found in: Talent IE C2 - 2 weeks ago
Overview
Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you customer-obsessed constantly looking for ways to improve customer experience? Are you passionate about cloud computing and love the challenge of solving complex technical problems?
Come join us and surround yourself with people who are passionate about cloud computing, believe that extraordinary support is critical to customer success, and are fundamentally changing how we deliver support to our Azure customers transforming them into being Azure fans.
We are part of Azure Customer Experience Team (Azure CXP) in Engineering. We are looking for a customer-obsessed, Customer Engineer for our Advanced Cloud Engineering & Supportability - Core Delivery Innovation team in Dublin, Ireland.
As a Customer Engineer for our team, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a strong connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements. If you are passionate about Cloud Services, a quick learner and enjoy helping customers, we want you
Qualifications
• Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on the following domain:
Infrastructure + Monitoring: Identity + Security
Nice to have skills:
• Designing, documenting and implementing Active Directory & Microsoft Entra for customer environments, including consolidation and migrations.
• Experience with Azure Active Directory/Microsoft Entra, O365 and Synchronization of entities between On-Premise and Cloud Directories.
• Familiarity with Azure AD application development models.
• Knowledge of Access Management technologies such MFA, Conditional Access, Device, and application management
• Authentication Protocols (Kerberos, PKI, OAuth, SSO, SAML, etc.)
• Experience with developing and troubleshooting authentication issues on Azure AD registered application.
• Familiarity with Auth protocols like OpenID Connect, OAuth, SAML, WS-Fed, Kerberos etc.
• Knowledge of troubleshooting issues related to Azure AD, ADFS, MFA, conditional access, Application proxy etc.
• Experience supporting Microsoft Identity technologies in enterprise IT environments.
• Development experience of applications desirable using MSAL, or similar authentication libraries and technologies.
• Experience of troubleshooting developer related issues with HTTP debugging tools like Fiddler etc.
#AzCXP
Responsibilities
• Support Azure customers in Microsoft Q&A to resolve a variety of support incidents ranging from basic “How To” to critical and complex technical issues in a 24x5 global support delivery team.
• Ability to go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership.
• Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues. Turn Azure customers to Azure fans by improving support efficiency through finding opportunities to optimize existing processes and tools.
• Share support insights and recommendations to customers and field teams based on support trend and topics – preventing repetition of similar issues.
• Collaborate with Azure engineering teams to not only support but deliver solutions and new capabilities for our customers most mission critical Azure deployments.
• Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers. Based on customer feedback and insights gained while supporting our top customers, partner with engineering teams to improve the Azure platform.
• Building and updating Azure product documentation to help customers deliver solutions on Azure
• Partner with Support Tooling teams to ensure support engineers experience parity with Azure commercial cloud.
-
Customer Service Engineer
Found in: beBee S IE - 4 weeks ago
Dublin, Ireland Digital Realty - Multi-Lingual 2023 Full timeYour role The Customer Service Engineer (CSE) is primarily responsible for customer service support including, but not limited to Hands & Eyes (H&E), Rack & Stack, work on Customer Provided Equipment (CPE), Cross Connects (CC) and Pre-Cabling (PC) according to the defined and committed Service Level Agreements (SLAs) as per business requirements. What...
-
Manager, Sales Engineer
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland Datadog Full timeManager, Sales Engineer (Customer Success) Dublin, Ireland Datadog is seeking a Manager, Sales Engineering (Customer Success) to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical...
-
Customer Success Manager, Scale
Found in: Talent IE C2 - 4 days ago
Dublin, Ireland OpenAI Full timeAbout the team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to...
-
Customer Experience Specialist
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland Trulioo Full timePosition Summary: Reporting to the Senior Manager of Service Delivery, we are looking for a Customer Experience Specialist to join the Customer Success department. This is a customer-driven role where you will collaborate with Trulioo Revenue teams and customers, working with a diverse set of subject matter experts as well as leading and...
-
Customer & Product Support (Contract & Asset Management)
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland Boeing Full timeDescription Qualifications: At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you’ll learn and grow, contributing to work that shapes the world. Find your future with us. AerData provides lease management, records management, engine fleet planning and audit and inspection software...
-
Senior Customer Analyst
Found in: beBee jobs IE - 2 weeks ago
Dublin, Dublin City, Ireland Hostelworld Group Full timeABOUT US Hostelworld Group PLC a ground-breaking social network powered OTA focused on the hostel market, with a clear mission to help travellers find people to hang out with. Founded in 1999, we're a well-known trusted brand with 240 teammates across 11 countries; hostel partners in 180 countries; and a strong commitment to building a better world in all...
-
Customer Service Delivery Manager
Found in: beBee jobs IE - 1 week ago
Dublin, Dublin City, Ireland SPEEDECK Full timeCustomer Service Delivery Manager - Support Services (Full Time) Description If you are looking for a new challenge, then this could be the role for you As a management role, reporting to the Head of Support, the Customer Service Delivery Manager is accountable for managing and coordinating the ESS (Enterprise Support Servies) Support Service Delivery teams...
-
Customer Service Call Out Dispatcher
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland KONE Full timeCustomer Service Call Out Dispatcher At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are looking for a Customer...
-
Global Customer Experience Specialist
2 weeks ago
Dublin, Ireland Designit Full timeWant to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care! We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together. We believe in teamwork,...
-
Customer Solutions Manager
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland Vitalograph Full timeVitalograph is a leading manufacturer of medical respiratory diagnostic devices and software, used in the diagnosis of respiratory disorders, and advanced high-reliability equipment and software systems used in respiratory end-point clinical drug trials. We have designed, developed and manufactured respiratory diagnostic devices, software, and consumables...
-
Senior Manager, Know Your Customer
Found in: Talent IE C2 - 6 days ago
Dublin, Ireland CIRCLE Full timeCircle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that...
-
Senior Customer Success Manager, Enterprise
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland Productboard Full timeProductboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers. This role will have accountability for understanding the customers core value outcomes and developing a strategic...
-
Director, Large Customer Sales, France
2 weeks ago
Dublin, Ireland Google Inc. Full timecorporate_fare Google place Dublin, Ireland bar_chart Director+ Apply Experience in sales coaching of Sales Managers and Sellers, and leading an organization through direct report managers. Experience delivering business results with experience of driving operational aptitude across teams. Experience growing and scaling businesses. Preferred...
-
Quality Engineer
Found in: beBee jobs IE - 1 week ago
Dublin, Dublin City, Ireland CPL Healthcare Full timeQuality Engineer Permanent Engineering manufacturing This is a dream job for anyone that has an interest in heavy engineering or Agri related machinery. This is a hidden gem that manufacture and supply with a large global market and the site is commutable from Cavan, Meath and parts of Westmeath.The primary function of the role is to provide Quality...
-
Network Engineer
Found in: Talent IE 2A C2 - 4 days ago
Dublin, Ireland Cpl Recruitment Full timeOur client in the tech space is seeking a Network Engineer for an 11 month Contract €93,000 per year Role On-Site Dublin 4 The main function of a network engineer is to determine user requirements and design specifications for computer networks. A typical network engineer is responsible for planning and implementing network upgrades. Job Responsibilities:...
-
Electrical Engineer
Found in: Talent IE C2 - 2 weeks ago
Dublin, Ireland HITACHI ENERGY IRELAND LIMITED Full timeDescription : Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your...
-
Electrical Engineer
Found in: beBee jobs IE - 1 week ago
Dublin, Dublin City, Ireland Hitachi Vantara Corporation Full timeDescription Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your...
-
Engineering Manager
Found in: beBee S IE - 3 weeks ago
Dublin, Ireland Jabil Full timeAt Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...
-
Director, Large Customer Sales, Israel Market
2 weeks ago
Dublin, Ireland Google Inc. Full timeDirector, Large Customer Sales, Israel Market corporate_fare Google place Dublin, Ireland bar_chart Director+ Apply Experience in sales and commercial leadership, with a focus on digital and online experience. Experience in sales coaching, mentoring, team management, and delivering on business goals. Experience in working in multinational...
-
Lead Sales Engineer
2 weeks ago
Dublin, Ireland Gong.io Full timeGong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform....