Support Escalations Engineer

6 days ago


Dublin, Ireland Evad Technology Group Full time

General Summary: Due to our continued expansion EVAD are looking to fill a role within our service department for our Dublin office for the position of Support Escalations Engineer Support Escalation Engineers (SEE) specialize in investigate and solve critical, complex, technical issues and employ problem isolation techniques and product knowledge to solve problems. You will use sophisticated tools and analysis requiring the highest skill level of conflict resolution and collaboration. You will be responsible for building robust relationships across the business engaging with high profile individuals in order to deliver a quality support experience enabling overall customer success. Responsibilities Responsibilities * Supporting escalated issues of all customers on phone and remotely, site visits may also be required. * Scoping and documenting customer scenarios, potential causes and troubleshooting steps * Effectively communicating with customers, phone, email or in person * Ensuring compliance with schedules; processes and MS policies and values Provide escalation support for operations issues off the help desk. Manage hot fixes / standard patches for Windows servers and workstations. Manage existing Microsoft Windows Server and Active Directory environments. Provide storage and server level administration Foster positive customer relationships and build customer loyalty while effectively managing challenging situations. * Demonstrate strong interpersonal and communication skills, while working with diverse audiences including customers, IT professionals, and executive management. * Demonstrate leadership through personal responsibility, accountability and teamwork. * Act as a technical focal point in cooperative relationships * Manage crisis situations that may involve technically challenging issues and diverse audiences. * Own and resolve technically complex mission critical or politically hot customer issues * Be responsive to customer needs which may sometimes require outside of normal business hours. * Interact with other engineers to provide technical action plans or take ownership of cases that require escalation. * Share knowledge with others through solution documents, Qualifications 6+ years of in-depth experience in M365 Fluent in reading, writing, and speaking English. Should have Product and Troubleshooting knowledge in on all types of Migration with Office 365 Should have Product and Troubleshooting knowledge in Office 365 Product and Troubleshooting knowledge in analyzing email flow issues using Exchange online protection and hybrid scenarios. Product and Troubleshooting knowledge in Provisioning of mailboxes in Exchange online [ Cloud only , Hybrid ,Migration scenarios. Product and Troubleshooting knowledge in configuring and troubleshooting in Hybrid Exchange Environment Office 365 Identity synchronization planning, design, and deployment of AAD connect service for Office 365 identity management. Planning and deployment of Exchange Hybrid with Office 365. Working experience on Exchange online migrations. Office 365 Tenant to Tenant Migration Structure Planning Design and deployment of Exchange 2016 / 2019 on premise environment. Migration from old Exchange version to latest Exchange environment is an added advantage. Product and Troubleshooting knowledge in Azure Active Directory conditional access with office 365 and third-party applications is an added advantage. Must have enthusiasm for learning. Passionate about cloud technology. Candidate should also have practical experience with the following: Experience with Windows Server 2012/2016. Active Directory, , DNS, DHCP Active Directory Office 365 Azure InTune VM Ware Firewall Preferably SonicWALL Skills: M365 Office 365 Azure Active Directory Windows



  • Dublin, Ireland Evad Technology Group Full time

    General Summary: Due to our continued expansion EVAD are looking to fill a role within our service department for our Dublin office for the position of Support Escalations Engineer Support Escalation Engineers (SEE) specialize in investigate and solve critical, complex, technical issues and employ problem isolation techniques and product knowledge to solve...


  • Dublin, Ireland Amazon Full time

    Escalation Engineer, Enhanced Support Services (ES2) Job ID: 2856715 | Amazon Web Services EMEA SARL (Irish Branch) ABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Enhanced...


  • Dublin, Ireland Amazon Full time

    ABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Enhanced...


  • Dublin, Ireland O‘Farrell Recruitment Full time

    We are currently looking for a Senior Escalation Engineer for our client, a leading multinational software company in Dublin. Responsibilities: - Resolve escalated customer issues and maintain ownership until the problem is resolved with minimal oversight from management. - Self-prioritize work items based on customer requirements and minimal guidance. -...


  • Dublin, Ireland Amazon Full time

    ABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Escalation...


  • Dublin, Ireland Amazon Full time

    Escalation Engineer, Enhanced Support Services (ES2) Job ID: 2856715 | Amazon Web Services EMEA SARL (Irish Branch) ABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Enhanced...

  • IT Support Engineer

    6 days ago


    Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    IT Support Engineer Contract | €220-€250/day | Dublin | Hybrid A client in Dublin is looking for an IT Support Engineer to provide technical support across Windows and Microsoft environments. This role will focus on troubleshooting issues, assisting with IT projects, and ensuring smooth daily operations in a hybrid workplace. Responsibilities: Provide...


  • Dublin, Ireland ENGINEERINGUK Full time

    You will need to login before you can apply for a job. DESCRIPTION ABOUT US Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that...

  • IT Support Engineer

    3 weeks ago


    Dublin, Ireland September Consulting Ltd Full time

    We are seeking a Support Engineer to join our clients global team, where you'll play a vital role in ensuring customer success by guiding clients through critical technical issues. In this role, you will troubleshoot, diagnose, and resolve complex technical cases to deliver outstanding customer support experiences. Support engineers are key to maintaining...


  • Dublin, Ireland Reperio Human Capital Ltd Full time

    Desktop Support Engineer Contract | €200-€240/day | Dublin A client of mine is looking for an experienced Desktop Support Engineer to provide Level 2 support and assist with troubleshooting hardware and software issues in a Windows-based environment. This role will involve a mix of on-site and remote support, ensuring smooth IT operations for end users....


  • Dublin, Ireland Reperio Human Capital Ltd Full time

    Desktop Support Engineer Contract | €200-€240/day | Dublin A client of mine is looking for an experienced Desktop Support Engineer to provide Level 2 support and assist with troubleshooting hardware and software issues in a Windows-based environment. This role will involve a mix of on-site and remote support, ensuring smooth IT operations for end users....


  • Dublin, Ireland Cubic Telecom Full time

    The Company Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart and continually seeking new ideas. That's us, is it you? At Cubic Telecom, you will find an environment filled with...

  • IT Support Engineer

    2 weeks ago


    Dublin, Ireland Amazon Full time

    Job ID: 2877728 | Amazon Web Services Korea LLC Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to work at our...


  • Dublin South, Ireland Morgan McKinley Full time

    Escalation Specialist III 6 month contract Our client is seeking an Intelligence Manager to join their Global Response Operations Intelligence Team. Help us to discover and analyze risks that could manifest within our family of products in an effort to make us & our users more secure through risk mitigations. The candidate will work with partners across...


  • Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    IT Support Engineer Contract | €250-€300/day | Dublin | Hybrid A client of mine is seeking an experienced IT Support Engineer to join their team in Dublin. This role focuses on providing Level 2 and 3 support across a variety of systems, including Windows, Office 365, and Azure, while contributing to ongoing IT projects and system enhancements....

  • IT Support Engineer

    3 weeks ago


    Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    IT Support Engineer Contract | €230-€270/day | Dublin | Hybrid A client of mine is looking for an experienced IT Support Engineer to join their team in Dublin. This role will involve providing Level 2 support, troubleshooting issues, and assisting with key IT projects in a hybrid environment. Responsibilities: Provide Level 2 support for Windows-based...


  • Dublin, Ireland Eolas Recruitment Full time

    Job Title: Desktop Support Engineer (with Application Support Skills) Location: Dublin Southside Job Type: Permanent (3 days on site/ 2 days from home) Job Description: Our client, a leading organisation, is seeking a Desktop Support Engineer with additional Application Support skills to join their IT team. This role involves providing technical support to...


  • Dublin, Ireland Entserv Uk Limited Full time

    As a Deskside Support engineer, you will be tasked with monitoring and maintaining an organisations computer systems and hardware. You will be responsible for diagnosing any hardware or software faults with the systems and will solve the issues either in person or remotely. This role covers multiple clients and sites, so Driving license and vehicle are a...


  • Dublin, Ireland Amazon Full time

    As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key Job Responsibilities 1. Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and...

  • IT Support Engineer

    1 week ago


    Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full time

    IT Support Engineer Contract | €220-€250/day | Dublin | Hybrid A client in Dublin is looking for an IT Support Engineer to provide technical support across Windows and Microsoft environments. This role will focus on troubleshooting issues, assisting with IT projects, and ensuring smooth daily operations in a hybrid workplace. Responsibilities: Provide...