Store Supervisor

LONDIS Waterford (St. John's Pk) is looking for a full-time Store Supervisor to join their fantastic team.

Candidate must have over 2 years retail experience and be able to work early morning shifts.

SUPERVISORY

• Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
• Ensure high quality and consistent customer service is provided at all times
• To delegate and communicate effectively with the retail sales team
• To supervise the effective induction and training of employees
• Assist the Store Manager in the effective management of retail sales team performance

CUSTOMER CARE

• To ensure customers receive high quality and consistent service at all times
• To deal with and rectify customer complaints in an effective and pleasant manner
• To pro-actively take necessary action in store improvements following customer complaints

OPERATIONS

• Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
• Ensure housekeeping in the store is maintained at an optimum level
• Co-ordinate in-store sales and promotions
• To communicate with retail sales team regarding in-store sales and promotions
• To ensure the appropriate cash register and cash handling policy is adhered to
• To ensure shelf edged labels are updated on a weekly basis
• To react to local market trends and competition in an appropriate manner

STOCK MANAGEMENT

• Ordering of stock
• To assist the Store Manager in preparations for stock take and supervise where appropriate
• To assist the Store Manager in minimising stock loss through wastage, damages and pilferage
• Ensure food management and waste systems are adhered to by retail sales team
• Check to ensure adequate stock is available for customer’s needs
• Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock

LEGISLATION & SECURITY

• To ensure secure opening and closing procedures with the Store Manager
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
• To achieve targets as agreed with Store Manager
• Escalate issues to Store Manager as appropriate
• To communicate with the Store Manager on an ongoing basis
• To undertake other additional duties as may be assigned by the store manager

The ideal candidate will possess many of the below attributes

• Previous supervisory experience
• Operational knowledge of retail environment
• Excellent interpersonal skills
• An understanding of consumer needs
• Understanding of employment, health & safety , HACCP, and consumer legislation
• Committed to continually improving standards
• Self-motivated & ambitious
• Computer literate