Registry Official Client Administrator

3 weeks ago

Dublin, Ireland Aviareto Full time

Role Overview: As a Registry Official, you will be an essential part of a dynamic and critical team within the aviation sector, responsible for high-level administration and client services. This role is characterised by autonomy, responsibility, and decision-making powers in a complex but fascinating field. It includes IT and legal aspects, although expertise in these areas is not required. Comprehensive training will be provided to develop the necessary skills and knowledge. You should be a fast learner with a good aptitude for IT and excellent written English. This role is central to the operation of the International Registry; it is a position of expertise, trust, and responsibility. There is a mix of instructor-led training and self-motivated learning required to build your expertise in the role. Our customers are located globally and include legal department officers, financial institutions, airlines, aircraft and engine manufacturers, professional service firms, as well as designated government bodies and international institutions. Building strong relationships with these clients is part of the role. Registry Officials will vet, train, and support clients of the International Registry by phone and email. You will ensure our customers can access the system, make registrations and payments, and efficiently conduct their business. The Registry Officials team is rostered to cover our customers' main business hours around the world. Key Responsibilities: Develop deep expertise in the Registrys functionalities, legal and technical aspects, and the aviation sector, and become a go-to person for complex system queries. Provide tailored customer support to a range of high-level customers, including legal departments, airlines, financial institutions, and manufacturers. This role demands critical thinking and a deep understanding of each customers unique needs to deliver effective, personalised solutions. Critically assess customer vetting/legal requirements for account applications, including identity verification. Conduct online training sessions to help clients understand and effectively use the Registry system, sharing your knowledge and providing solutions to any issues that arise. Manage ad-hoc financial reporting, track feedback, and ensure that data is accurately uploaded from aircraft manufacturers. Assist in specifying and testing new website functionalities to continually improve the user experience Unlike traditional customer service roles, this position involves autonomous decision-making, critical thinking, and responsibility in ensuring our customers' needs are met efficiently. You will be trusted with making high-level decisions that have a direct impact on the service and quality of the Registry. Experience and Skills: Minimum 3 years of experience in a similar role. Experience in a regulated environment such as aviation, banking, or insurance is preferred. Strong IT skills, including proficiency with databases, office software etc. Exceptional attention to detail and organisational skills. Understanding of IT security measures and their application in daily operations. Excellent communication skills, both verbal and written. Ability to provide clear and concise instructions, particularly to non-native English speakers. Experience specifying and testing software changes is an advantage. Fluency in a second language is beneficial, but not required. High flexibility, strong team player, and self-motivation. Hours of Operation The successful candidate will work a rotating shift pattern operating Sunday Friday, A sample shift pattern is included below: Week 1: Sunday Thursday 18.30 03:00 Week 2: Monday Thursday 10:30 19:00; Friday 13:30 22:00 Week 3: Monday Friday 10:30 19:00 Week 4: Monday Friday 07:00 15:30 Additional Information Aviareto (a private company jointly owned by the Irish Government and SITA) is a key component of the Aviation Finance Industry. It manages the industry's International Registry website. Aviareto operates and develops the International Registry website from its base in Blanchardstown, Dublin 15. The Registry records financial transactions in aircraft, and these records are recognised by the courts. The initial years of operations have involved high levels of growth and change. Many new website features are constantly being designed, developed, tested, and integrated. The International Registry is a web based, high integrity system, for registering financial interests (mortgages and leases) in aircraft. It was established under an international treaty (The Cape Town Convention 2001). The website went live in 2006 and is internationally recognised as a success with over one million registrations. The International Registry is the central worldwide system upon which transactions covered by the Cape Town Convention are registered. Currently, 86 countries have ratified the Convention and this number is set to increase. There is likely to be continued growth in the number of countries joining the system in Europe and Asia. Package Permanent/Full-time position. Location: Remote/Hybrid (Blanchardstown office attendance required 2-5 days per month) or as required by your line manager from time to time. Basic Salary: €32,000 to €43,000 Roster Allowance: €11,500 Performance-Related Bonus: 10% Benefits: Health Insurance, Pension (7% company contribution), 25 days of Holidays, Supportive Education Policy, Excellent paid Maternity-Leave Policy, On-site gym. Skills: Attention to detail Problem Solving And Decision Making Self Starter Organisational Skills Good communication skills Collaboration Adaptability Benefits: Work From Home Medical Aid / Health Care Paid Holidays Pension Fund Performace bonus Education Policy Hybrid Work From Home

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