Group Pension Administrator

1 day ago


Dublin, Ireland 360 Search Full time

The Role Reporting to the Team Leader, this busy, hands-on role, involves: o Processing transfer requests to/from the Scheme. o Processing retirement claims. o Administering AVC payments, registration and claims. o Responding to queries form members, pensioners and third parties, by phone, email, post. o Responding to queries re., Leaving Service Options and Benefit Statements. o Assisting Solicitors in the drafting of Pension Adjustment Orders and implementation of same, when approved. o Assisting with the processing of Sick Pay, Ill-health and Death claims. o Ad hoc project work. o Provide cover for other team members, as needed and generally contribute to the successful running of the area, in line with SLAs. o Other duties not covered above, that ordinarily arise in the discharging of the role. The Requirements. o QFA qualification or be well advanced in achieving same. o 2+ years experience in a similarly varied role. o Excellent telephone manner and customer service skills. o Fluent verbal and written English language skill. o Numerate, with strong, accurate, data entry skills. The Person o Confident, professional and enthusiastic, with a positive, can-do attitude. o Well organised individual, who can work to strict deadlines, while maintaining the highest standard. of accuracy and attention to detail. o A multi-tasker, who is used to working in a busy and demanding environment. o A team player, with ability to work closely and collaboratively with colleagues, yet prioritise workload and work on own initiative, when required. Skills: Admin Work Data Entry fluent english Organised



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