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IT Business Relationship Management Specialist, Dublin

3 months ago

Dublin, Ireland AIB Group Full time

Role: IT Business Relationship Management Specialist Location: Hybrid - Central Park, Leopardstown, Dublin This role is being offered on a permanent basis. Are you comfortable with helping our business colleagues engage with IT, face to face and via Teams Can you build strong relationships across the business and IT Do you have strong communication and written skills About the Role: The ITBRM Specialist will be required to support the development and sustainment of effective business relationships between the AIB business units and Technology & Data, including AIB's IT strategic partners. ITBRM have responsibility for a diverse range of technology and support services within a support and control framework, which ensures the availability, accuracy and integrity of the Bank's systems and services. It is a dynamic work environment presenting multiple challenges and will appeal to experienced IT professionals who are interested in pursuing challenging roles. Key Responsibilities Include: Take responsibility for issues, complaints and requirements highlighted by the business in to the BRM team, ensuring effective remediation to the customer's satisfaction. Manage, nurture, and sustain relationships with internal and external stakeholders, the business and our suppliers ensuring a streamlined and effective engagement process and that deliverables and obligations are met. Develop, nurture, and sustain strong relationships with the IT community to allow maximum value and return on investment is achieved from supplier relationships. Interacting with AIB teams to ensure that process-related activities address Business needs. Manage relationships with Business Champions and facilitate monthly check-in calls Deputise for the Business Relationship Manager (BRM) team in his/her absence either through scheduled or unplanned leave. Operation of an effective and appropriate service review process with business areas to maintain a productive relationship management framework and effective communication in the provision of services. Provision and maintenance of all key customer metrics to underpin the customer relationship process. Assist local management to ensure full and continued compliance with processes within the Operations function, e.g. ITIL, ISO20000 Support local management in the management and development of our people in line with AIB organisational values. Assist in the management and development of a team of highly skilled technical staff, sharing responsibility for their motivation, assessment, development, training and teamwork practices. What you will bring: 1 - 5+ Years in a Customer Service or Operations Role 2 - Proficient knowledge of MS Office 365 3 - Strong organisational and communication skills 4 - Excellent analytical skills with the ability to present information in a structured manner 5 - Demonstrate interpersonal skills to include collaboration and facilitation Life at AIB At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers' financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank. We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at . If you feel you have what it takes, click apply and fill in the online application form. By when? Closing date is Wednesday the 13th of August 2024 Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. ole: IT Business Relationship Management Specialist Location: Hybrid - Central Park, Leopardstown, Dublin This role is being offered on a permanent basis. Are you comfortable with helping our business colleagues engage with IT, face to face and via Teams Can you build strong relationships across the business and IT Do you have strong communication and written skills About the Role: The ITBRM Specialist will be required to support the development and sustainment of effective business relationships between the AIB business units and Technology & Data, including AIB's IT strategic partners. ITBRM have responsibility for a diverse range of technology and support services within a support and control framework, which ensures the availability, accuracy and integrity of the Bank's systems and services. It is a dynamic work environment presenting multiple challenges and will appeal to experienced IT professionals who are interested in pursuing challenging roles. Key Responsibilities Include: Take responsibility for issues, complaints and requirements highlighted by the business in to the BRM team, ensuring effective remediation to the customer's satisfaction. Manage, nurture, and sustain relationships with internal and external stakeholders, the business and our suppliers ensuring a streamlined and effective engagement process and that deliverables and obligations are met. Develop, nurture, and sustain strong relationships with the IT community to allow maximum value and return on investment is achieved from supplier relationships. Interacting with AIB teams to ensure that process-related activities address Business needs. Manage relationships with Business Champions and facilitate monthly check-in calls Deputise for the Business Relationship Manager (BRM) team in his/her absence either through scheduled or unplanned leave. Operation of an effective and appropriate service review process with business areas to maintain a productive relationship management framework and effective communication in the provision of services. Provision and maintenance of all key customer metrics to underpin the customer relationship process. Assist local management to ensure full and continued compliance with processes within the Operations function, e.g. ITIL, ISO20000 Support local management in the management and development of our people in line with AIB organisational values. Assist in the management and development of a team of highly skilled technical staff, sharing responsibility for their motivation, assessment, development, training and teamwork practices. What you will bring: 1 - 5+ Years in a Customer Service or Operations Role 2 - Proficient knowledge of MS Office 365 3 - Strong organisational and communication skills 4 - Excellent analytical skills with the ability to present information in a structured manner 5 - Demonstrate interpersonal skills to include collaboration and facilitation Life at AIB At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers' financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank. We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at . If you feel you have what it takes, click apply and fill in the online application form. By when? Closing date is Wednesday the 13th of August 2024 Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.