Real Time Recruitment | IT Helpdesk Engineer

1 month ago


Dublin, Ireland Real Time Recruitment Full time

IT Helpdesk Engineer About the Role We are seeking a skilled and motivated IT Helpdesk Engineer to join our dynamic technical support team in the heart of Dublin city centre. The ideal candidate will provide first-line technical support, ensuring smooth IT operations and exceptional customer service. Key Responsibilities Provide first-line technical support to internal users Manage and resolve IT-related incidents and service requests Utilize Kaseya product suite including Autotask, DataRMM, and ITglue for effective ticket management and infrastructure monitoring Support and troubleshoot Microsoft Azure, Windows environments, Microsoft Teams, Active Directory, and Outlook Maintain accurate and detailed documentation of support interactions Escalate complex technical issues to senior technical teams Contribute to continuous improvement of IT support processes Required Qualifications Minimum 1 year of experience in an IT Helpdesk/Support role Proven experience with Kaseya products (Autotask, DataRMM, ITglue) Strong technical knowledge of Microsoft ecosystem: Azure administration Windows OS support Microsoft Teams Active Directory Outlook configuration and troubleshooting Excellent problem-solving and communication skills Customer-focused approach with ability to explain technical concepts clearly Preferred Qualifications Additional certifications in Microsoft technologies Experience with remote monitoring and management (RMM) tools Knowledge of cybersecurity best practices Whats On Offer Competitive salary Permanent full-time position Central Dublin location Opportunities for professional development Modern, supportive work environment For more information please apply with your updated CV. Skills: IT Helpdesk Engineer



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