IT Operations Lead

3 days ago

Kildare Co Kildare, Ireland Glenveagh Full time

Description As a member of the Glenveagh team, you will join a work environment where everyone feels welcome, valued, and empowered to express their ideas, and where collaboration and teamwork are the norm. Named as one of Ireland's Best Large Workplaces in 2025, and accredited with the Gold Investors in Diversity Mark, we offer an unrivalled suite of benefits and a workplace where you can develop a long-term career. This position is a hybrid position based in our new state of the art Head Office in Maynooth - an open plan office, with wonderful collaborative working areas, subsidised canteen, EV charging points, and is easily accessible by car or public transport. The IT Operations Lead oversees the management and delivery of IT operation related services, ensuring the operational efficiency, reliability, and security of the IT service to the PLC. The role is broad, collaborative, and requires excellent communication and organisational skills. Key responsibilities include managing change, incident, and risk processes, policy and vendor management, budget and cost control, asset and procurement management, security awareness training, compliance, and business continuity planning. This role involves significant administrative and documentation tasks to ensure compliance and the continued delivery of IT services. It requires continuous collaboration with all other IT teams and several other business departments and groups. The IT Operations Lead will have full ownership and management of the assigned IT responsibilities, working closely with the IT Director and other key stakeholders to ensure the smooth operation of IT services. The IT Operations Lead will report directly to the IT Director and will use weekly, monthly, and quarterly metrics to ensure continued delivery and compliance of IT services. Key Responsibilities & Duties: Lead change management processes to ensure seamless IT transitions with minimal disruption. Plan and execute changes through regular CAB meetings and maintain auditable documentation Oversee timely resolution of IT incidents and risks, implement strategies to minimize their impact, and conduct regular reviews with auditable records Manage annual reviews of IT policies and procedures, updating documentation to reflect service and compliance changes Ensure key vendor performance through annual reviews, compliance oversight, and collaboration with IT leadership and stakeholders Manage IT budgets, cost tracking, and asset registers, ensuring accurate documentation and financial oversight Handle vendor renewals, service reviews, and contract negotiations, aligning with support and maintenance agreements Deliver continuous IT security training in compliance with company policies, collaborating with L&D teams and external vendors Ensure IT operations meet legal and regulatory standards, manage data access requests (DSARs), and maintain compliance audits Develop, review, and test Business Continuity Plans (BCP) and Disaster Recovery (DR) plans, ensuring documentation and effectiveness Support IT projects requiring operational handover and chair weekly IT team meetings to track and assign action points Requirements Significant experience in a similar role previously preferably within the construction sector Proven ability to coordinate and execute IT change management processes, including running CAB meetings and maintaining auditable records Strong background in managing IT incidents and risks, implementing mitigation strategies, and conducting regular reviews Experience in managing IT policies and procedures, ensuring updates align with changes in services, standards, and regulations Proficiency in IT cost management, including invoice processing, budgeting, and financial oversight Hands-on experience in tracking and maintaining IT assets, including physical, virtual, and service-related assets, with a focus on audit readiness Benefits Competitive salary in one of Ireland's fastest growing PLC Comprehensive health insurance for you and your dependents Contributory pension scheme An exciting Wellness Programme with events and activities running throughout the year Access to our Digital Gym Employee Assistance Programme Performance related bonus Regular compensation reviews Paid Volunteering days Long term illness cover Peace of mind with life assurance Paid maternity leave, as well as paternity leave for fathers If you're cycling, we've got you covered on the cycle- to- work scheme Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by visiting our website careers page.

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