Inbound Sales Team Manager

1 month ago


Cork, Ireland Capita Full time

Inbound Sales Team Manager page is loaded Inbound Sales Team Manager Aplikuj remote type Hybrydowy locations Little Island Cork time type Zatrudnienie w pełnym wymiarze godzin posted on Opublikowano 2 dni temu job requisition id 10095810 The Outbound Sales Team Manager will be responsible for managing a team of telesales agents by assigning responsibilities, scheduling, coaching, developing, motivating and training, ensuring the telesales team consistently meets and exceeds sales performance goals and requirements. The success of the Team Manager will be judged by the consistency of the team in achieving and overachieving on targets.

Job title:

Inbound Sales Team Manager

Job Description:

Working with team members to achieve client led sales and retention targets and customer satisfaction KPI's, always adhering to principles around customer service and vulnerability.
Coaching and developing the team to deliver excellent customer service
Drives employee engagement, empowering team members to act within agreed parameters.
Resolving elevated issues arising from daily activities, managing escalated problems and performing root cause analysis of any trends identified to improve the customer experience.
Hiring, training, assigning, directing, and evaluating staff.

Self motivated with the ability to think ahead
Excellent time management and prioritisation skills
Ability to train and develop team members to achieve stretch results in a fast paced environment
Excellent communication skills which can be demonstrated to relay information appropriately at all levels – to be able to avoid and deal with conflict
Flexibility and resourcefulness

Location:

Little Island

,

Irlandia

Time Type:

Zatrudnienie w pełnym wymiarze godzin

Contract Type:

Stały

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio. #J-18808-Ljbffr
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