Spa Operations Manager

1 month ago

Dublin, Ireland Marriott International, Inc. Full time

Job Number 24054377
Job Category Spa
Location The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
#J-18808-Ljbffr

  • Spa Operations Manager

    1 month ago

    Dublin, Ireland Autograph Collection Hotels Full time

    JOB SUMMARY Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. CANDIDATE PROFILE Education...

  • Spa Receptionist

    3 days ago

    Dublin, Dublin City, Ireland Marriott International Full time

    Job NumberJob CategoryAdministrativeLocationThe Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, IrelandSchedulePart-TimeLocated Remotely?NoRelocation?NoPosition TypeNon-ManagementPosition SummaryInput and extract information from computer databases to update records and respond to guest inquiries. Send information or documents through...

  • Senior Financial Manager

    2 weeks ago

    Dublin, Ireland Tether Operations Limited Full time

    Together with its partner companies, Tether Edu aims at offering tailored workshop and masterclass’ programmes providing a smart educational environment that promotes self development, skill-set stimulation and self realisation. The tutorship platform in whole, is based on the identification and implementation of latest trends and expertise in specific...

  • Spa Receptionist

    3 days ago

    Dublin, Ireland Marriott International Part time

    Job Number 24086267Job Category AdministrativeLocation The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Dublin, Ireland VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYEnter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update...

  • Operations Manager

    1 month ago

    Dublin, Ireland Elis Ireland Full time

    Who are we?Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis offers...

  • Operations Manager

    1 day ago

    Dublin, Ireland Excel Recruitment Full time

    Operations Manager Excel Recruitment is seeking an Operations Manager for our client in the Transport and Parking Industry. This Manager will oversee the daily operations of the business and ensure a high-quality service is delivered across the city. The role will include responsibility for staffing, compliance and health & safety amongst others. This is a...

  • Operations Manager

    3 weeks ago

    Dublin, Ireland Broadline Recruitment Group Ltd. Full time

    Our well-known client based in Dublin 15 are currently working with us to source their new Operations Manager. This is an exciting role well suited to an ambitious professional looking for a new challenge and being part of a hardworking and collaborate team. Our client can offer career development and progression with many of their team members excelling in...

  • Operations Manager

    2 days ago

    Dublin, Ireland EOS IT Solutions Full time

    Who We Are: EOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspaces, Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on a multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top...

  • Head of AI Research and Development

    2 days ago

    Dublin, Ireland Tether Operations Limited Full time

    At Tether, we're committed to making advanced AI technologies more accessible. Thanks to its investment in AI infrastructure, starting from Northern Data, Tether is now in a prime position to tackle ambitious AI projects. Our goal is to build the next generation of AI models, leading innovation in AI, through an accessible, transparent and privacy preserving...

  • Operations Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl are delighted to be partnering with a prestigious educational facility based in Dublin 6, who are seeking an experience Operations Manager to join their team on a permanent basis.Ideal candidates will have 4+ years' experience in a similar position within Facilities or Operations Management. Have experience in managing services such as Cleaning,...

  • Operations Manager

    2 weeks ago

    Dublin, Ireland GXO Full time

    Are you a leader who wants to grow and develop alongside your team? Do you have experience in a fast-paced, automated logistics environment? Are you looking to join a growing contract and opportunity to bring its operation to the next level? GXO is currently on the look-out for a driven Operations Manager to join our team in Dublin (D17) and continue to...

  • Operations Manager

    2 weeks ago

    Dublin, Dublin City, Ireland GXO Full time

    Are you a leader who wants to grow and develop alongside your team? Do you have experience in a fast-paced, automated logistics environment? Are you looking to join a growing contract and opportunity to bring its operation to the next level? GXO is currently on the look-out for a driven Operations Manager to join our team in Dublin (D17) and continue to...

  • Operations Manager

    1 month ago

    Dublin, Ireland GXO Logistics, Inc. Full time

    Pay, benefits and more: We’re looking to offer a competitive remuneration in line with qualifications and experience and 25 days annual leave (plus bank holidays). What you’ll do on a typical day: Effectively manage warehouse shift operations and the associated workforce, ensuring adherence to all company, customer, and legal...

  • Manager, Operations

    1 week ago

    Dublin, Dublin City, Ireland Stryker Corporation Full time

    Stryker Anngrove is one of the most innovative, modern, and technologically advanced manufacturing sites in the global Stryker network. On-site, we use cutting edge 3D Printing technologies to develop & manufacture medical devices which have a huge impact on our patients and customers. As the site continues to expand, we are looking to hire an Operations...

  • Duty Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Woodlands House Hotel & Spa Full time

    Manage and organise the food services team in delivering outstanding hospitality experiences. Engage with the guest and coordinate the team in our fast moving food services team. Friendly demeanour. Good time and people management. Ambitious and assertive. Comfortable of all aspects of food services from planning to service.

  • Senior Automation Engineer

    1 week ago

    Dublin, Ireland Stem Recruitment Partners Full time

    We are seeking a Senior VPE Engineer to join the DS2 project team on a 12-month contract basis in Dublin West. Reporting to the DS2 Automation Lead, the Senior VPE Engineer will collaborate with the wider project Automation team to ensure the timely delivery of VPE and associated Automation systems. Competitive contractor rates offered. Responsibilities:...

  • GMP Coordinator

    1 month ago

    Dublin, Ireland Apleona HSG Facility Management Full time

    Advert Text Overall Purpose of the Job GMP Coordinator will play the role to assist in the provision of an efficient and effective cleaningservice in accordance with contractual obligations and company policy and standards.  Support the day to day operations on the ground. Be responsible for the support of GMP and non-GMPCleaning operatives and...

  • Removals Operations Manager

    2 days ago

    Dublin, Ireland Red Recruit Full time

    **Join Our  Clients Team as a Commercial Moving Developer in Dublin!****Job Advertisement: Operations Manager**Are you an experienced professional with a penchant for operational excellence? We are in search of an Operations Manager to take charge of daily removal operations, staff planning and management, client satisfaction, and the meticulous maintenance...

  • Infrastructure Operations Manager

    4 days ago

    Dublin, Dublin City, Ireland Cpl Full time

    Infrastructure Operations Manager will oversee and optimize infrastructure operations services across multiple data centers and sites in EMEA. This role involves direct interaction with managed service providers, ensuring the strategic direction and efficient management of operational activities. The incumbent will serve as a key liaison between my client...

  • Business Operations Manager

    4 weeks ago

    Dublin, Ireland Lex Consultancy Full time

    A leading Irish law firm are seeking a Business Operations Manager to join their team. This highly respected firm are extremely well-established and work in a particularly interesting niche area. Working in this sector allows this firm access to a hugely diverse range of clients including large multinationals, academic institutions and entrepreneurs and...