Investor Services Manager

4 weeks ago

Cork, Ireland HedgeServ Full time

Join to apply for the Investor Services Manager role at HedgeServ
Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.
Key Accountabilities of the Role
The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs.
Resolve investor transaction enquiries escalated by Supervisor or Administrator
Ensure all aged items on TA bank reconciliations are resolved timely
Resolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
Review Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System)
Review of Redemption Payment Schedules
Review and release wire transfer payments
Ensure investor reporting is provided accurately and timely as agreed with client
Ensure client reporting is provided accurately and timely and in line with agreed client expectations
Handling complex calls from investors
Identify areas for improvement in processes, personnel and structure for discussion with Director
Establish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServ
Review annual fund audit requirements ensuring all items are addressed timely and accurately
Ensure all investor audit requests are responded to accurately and timely
Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
Manage investor services recruitment, training and performance evaluations
Review documentation upon initialization of new clients
HedgeServ operates a client-focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should be flexible and willing to adapt.
Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.
Education Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degree
A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered
Ability to manage a team of up to 8 staff servicing multiple clients with various requirements and deadlines
Skills IT Literate
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required
Strong systems, product and process knowledge
Reliable and dependable
Approachable
Ability to positively influence team morale
Seniority level Mid-Senior level
Employment type Full-time
Job function Accounting/Auditing and Finance
Industries Financial Services and Investment Management

#J-18808-Ljbffr

  • Irish Speaking Customer Service Advisor

    2 weeks ago

    Cork, Ireland Capita Full time

    Irish Speaking Customer Service Advisor page is loaded## Irish Speaking Customer Service Advisorremote type: Hybrydowylocations: Little Island: Corktime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10115563 Join Capita Ireland as a IRISH SPEAKING Customer Service Advisor – Hybrid Role in Little...

  • Client Services Executive

    3 days ago

    Cork, Ireland Unio Full time

    We are Unio, an established Wealth Management business backed by Great-West Lifeco, via its Irish subsidiary Irish Life Group. Unio specialises in private wealth management and employee benefit consultancy and has over 30 years’ experience advising companies and personal investors. With offices in Dublin, Cork, Galway and Limerick, Unio has €14 billion...

  • Team Manager

    3 weeks ago

    Cork, Ireland Capita Full time

    Team Manager - Personal Lines page is loaded## Team Manager - Personal Linesremote type: Hybrydowylocations: Little Islandtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10115267Capita Experience is transforming how regulated insurance services are delivered across Europe. Our Personal Lines...

  • Technical Services Manager

    3 weeks ago

    Cork, Ireland STERIS Canada Corporation Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? If so, then a career with STERIS in our Life Sciences team could be a...

  • Service Desk Engineer

    12 hours ago

    Cork, Ireland Westbourne IT Global Services Full time

    Job Title: Level 2 Deskside Support Engineer Location: Cork (Onsite 5 days - some day time shift hours) Type: Full-time | Permanent Job Summary: We are looking for a skilled Level 2 Deskside Support Engineer to provide advanced onsite technical support to end-users in our Cork office. This role requires a strong understanding of desktop environments,...

  • Service Manager Cork New

    3 days ago

    Cork, Ireland CPL Full time

    Service Manager, Alzheimer's/Dementia Service CPL Healthcare is delighted to announce our partnership with our client, the leading dementia-specific service provider in Ireland. This reputable client works across the country in the heart of local communities, to support and advocate for the rights and needs of all people living with dementia, and their...

  • Junior Service Delivery Manager

    1 week ago

    Cork, Ireland Deutsche Brse, Cork Branch. Full time

    Build the future of financial markets. Build yours. Ready to make a real impact in the financial industry? At Deutsche Brse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global...

  • [Apply in 3 Minutes] Sales

    4 weeks ago

    Cork, Ireland Allied Irish Banks Full time

    Overview Location/Office Policy: East Cork – Midleton, Cobh, Youghal. (Fixed onsite) We are currently hiring for a Sales & Service Advisor to be based in one of our East Cork branches of Midleton, Cobh or Youghal. Our vision in Branch Banking is to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people...

  • Service Delivery Project Manager

    3 weeks ago

    Cork, Ireland Smarttech247 Full time

    At Smarttech247, we have been at the forefront of cybersecurity with over a decade of experience within the industry. We are seeking a Service Delivery Project Manager passionate about delivering great customer experience and projects, who will work closely with various teams across the company, with our global customers and other stakeholders. This client...

  • Operations Manager- Construction or Modular Homes

    3 days ago

    Cork, Ireland Cpl Full time

    Operations Manager/Project Manager – Construction / Modular HomesLocation: Cork – Mostly office basedIndustry: ConstructionWorking arrangements: Hybrid working and compressed week great work life balanceReports To: Owners / Executive LeadershipAbout the OpportunityWe are partnering with a fantastic, fast-growing construction/ modular home company that is...