Investor Services Manager

1 week ago

Cork, Ireland HedgeServ Full time

Join to apply for the Investor Services Manager role at HedgeServ
Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.
Key Accountabilities of the Role
The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs.
Resolve investor transaction enquiries escalated by Supervisor or Administrator
Ensure all aged items on TA bank reconciliations are resolved timely
Resolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
Review Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System)
Review of Redemption Payment Schedules
Review and release wire transfer payments
Ensure investor reporting is provided accurately and timely as agreed with client
Ensure client reporting is provided accurately and timely and in line with agreed client expectations
Handling complex calls from investors
Identify areas for improvement in processes, personnel and structure for discussion with Director
Establish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServ
Review annual fund audit requirements ensuring all items are addressed timely and accurately
Ensure all investor audit requests are responded to accurately and timely
Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
Manage investor services recruitment, training and performance evaluations
Review documentation upon initialization of new clients
HedgeServ operates a client-focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should be flexible and willing to adapt.
Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.
Education Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degree
A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered
Ability to manage a team of up to 8 staff servicing multiple clients with various requirements and deadlines
Skills IT Literate
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required
Strong systems, product and process knowledge
Reliable and dependable
Approachable
Ability to positively influence team morale
Seniority level Mid-Senior level
Employment type Full-time
Job function Accounting/Auditing and Finance
Industries Financial Services and Investment Management

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