Service Delivery Manager

Service Delivery Manager Cork Bus ireann is seeking experienced and dynamic Service Delivery Managers and People Operations Managersto joinour CorkAreaManagementTeam.We haveseveralopportunities acrossour multi-depot operations in the Cork and Tralee. (Capwell, Tivoli, Tralee). The Service Delivery Manager and People Operations Manager roles are highly interdependent and are required to work in close partnership to ensure seamless operational performance and effective people management within the Cork/Tralee region. Together, both functions will lead on workforce planning, service delivery, attendance, and employee engagement, aligning operational and people objectives. As part of a collaborative leadership team, each role will provide cover and support for the other when needed, ensuring continuous leadership during absences or peak periods. While candidates may have a stronger preference for either Service Delivery Manager or People Operations Manager, the interdependent nature of the role, and the multi-site locations, should allow for candidates to be considered for either role. In this pivotal role, the successful candidate will be responsible for overseeing all aspects of Bus ireanns road passenger service operations withinthe assigned depot, ensuring delivery in line with agreed KPIs, contract obligations, and company standards. The role is pivotal in fostering and maintaining a strong safety-first culture, driving continuous improvement in safety systems, procedures, and reporting. Reporting directly to the Senior Regional Operations Manager, the Service Delivery Manager works collaboratively with People Operations Managers and other members of the Regional Team to ensure efficient service delivery and staff management. The position includes direct line management of Service Supervisors and Training Instructors across designated locations. Key Responsibilities: Lead the operational delivery of road passenger services, ensuring all services operate safely, withindrivingregulationsandtheagreedNTAguidelineswithaparticularfocusonreliabilityand punctuality.Partner with the Garage to ensure planned vehicle availability for service delivery. Manage all aspects of local schedule changes to include but not limited to TUG negotiation, bus stops, Driver boards & stakeholders engagement. Activelymanageoperationalissuesincludingincidentmanagementanddriverefficiencytoensure service delivery.Establish and oversee the delivery of driver training requirements in line with regulations and customer standards. Lead the implementation and active management of the Company Health & Safety policies to ensurethesafetyofcustomersandemployees.Ensurecompliancewithalllegislationtoincluding all facets of driving regulations. Support implementation and compliance across all systems to ensure issues are identified and addressed within the shortest time period possible, including telematics, ticketing and Vision. Establish robust local and regional Trade Union relationships, consultation and business processes and represent Bus ireann effectively to maximize the ability for local resolution and change. Actively create open and trusted two-way communications with colleagues in the location/s, to support understanding of the business and change management. Implementandoverseeconsistentprocessestomanagecustomercorrespondenceinlinewiththe Customer Charter, ensuring issues are investigated and responded to within agreed timeframes. Implement corrective action where required. Role model good performance management by adopting a fair and consistent approach in performance management discussions (GPS) with all direct reports. Partner with HR to establish succession planning for direct reports, creating a diverse talent pool for the future. Oversee the investigation of all incidents and collisions in line with agreed procedures, with corrective training and implementation of mitigating measures where necessary. As a member of the Regional Operations Management team role model the Bus ireann values, acting as an ambassador for Bus ireann in local and regional interactions. The position may be required to deputise for colleagues and/or Senior Management. Key Skills & Knowledge: Demonstratedtrackrecordinmanagingthedeliveryofanoperationalservice,preferablyin transport in a tendered environment Hasdetailedknowledgeofrelevanttransportandsafetylegislationandregulations Experiencedinleadingandnegotiatingchangeinaunionisedenvironment Experienceinaccidentinvestigationandincidentmanagement Able to prioritise and plan ahead, managing complex data sets and putting in place the business processes to deliver on the plan Hasgoodbusinessacumen,understandingthefundamentalsofbusinessandfinancial performance Desirable35yearsrelevantexperience Desirable: Relevant 3rd level qualification and Transport Manager CPC Why Join Bus ireann? At Bus ireann, youll play a key role in shaping services that impact millions of passengers across Ireland. As part of a purpose-driven, progressive public sector organisation, youll have the opportunity to lead, inspire, and drive operational excellence, making a meaningful difference for both our people and our passengers. We value innovation, collaboration, and professional growth, offering a supportive environment where your contribution is recognised and your career can thrive. Our Benefits Include: 25daysannualleave,risingto28afterfiveyears Access to pension and welfare schemes Employee Assistance Programme and subsidised GP scheme Residential travel on CIE services to and from work Continuous learning and development opportunities Competitivepayandastrongfocusonwork-lifebalance Join us and help shape the future of public transport in Ireland. Bus ireann is proud to be an equal opportunities employer, committed to fostering a diverse and inclusive workplace where everyone can achieve their potential. HowtoApply If you are ready to drive change at Bus ireann log on to careers page by clicking Apply below to apply by close of business on 21st November 2025.