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Financial Services

1 month ago

Galway, Galway, Ireland Cpl Healthcare Full time
Financial Services - Service Delivery Manager

My client, a Galway City based civil service organisation, seeks to hire a new Service Delivery Manager on a permanent basis. Reporting to the Regional Manager, you will be responsible for managing a small team, implementing a business strategy, quality, compliance, stakeholder engagement, and operational leadership. This will suit someone with a level 8 background in either Money Advice, Finance, Human Resources, Quality Management, or Community Development. This is a permanent role, aligned to a civil service salary scale with an attractive benefits and annual leave package. This role requires you to work on-site, 5-days per week in Galway City Centre.

Responsibilities:

Planning & Development of Services

1. Implement business strategy and annual action plans, developing and delivering local business plans.
2. Support the Regional Manager in strategic aims, planning, and change management.
3. Collect, analyze, and report data, ensuring accountability for service delivery.
4. Ensure services adapt to community needs, fostering strong local partnerships.
5. Promote the service through media, presentations, and community engagement.
6. Plan, implement, and deliver money management education programs as required.

Personnel Management

1. Recruit, manage, and supervise staff, ensuring balanced workloads.
2. Oversee staff performance, training, and development in line with policies.
3. Foster team cohesion and communication through meetings and collaboration.
4. Manage Health & Safety and Facilities at the local level.
5. Maintain personnel and company records per policy and legal requirements.

Quality Management

1. Implement and uphold best practice standards for Money Advice & Budgeting.
2. Support staff in delivering high-quality advice through training and mentoring.
3. Conduct client case reviews, provide feedback, and ensure compliance.
4. Ensure clients receive comprehensive advice on all available options.
5. Monitor client feedback and report findings to the Regional Manager.
6. Maintain data security and compliance with legislative requirements.
7. Carry a client caseload if service demands require.

Additional Responsibilities

1. Attend seminars and meetings as directed.
2. Undertake additional duties relevant to the role.
3. Provide short-term cover for the Regional Manager or other managers as needed.
4. Adaptability and flexibility required due to the evolving nature of the role.

Requirements

1. 3^rd level – Level 8 (minimum) - Money Advice, Finance, Human Resources, Quality Management or Community Development (Preferred) OR
2. 3 years management experience in either Money Advice, Debt Management, Personnel Management, Finance or Quality Management OR
3. NFQ minimum level 7 in one of the above disciplines and 5 years work experience in one or more of the above areas.

Essential Knowledge and Skills

1. Demonstrated expertise and experience in money advice, budgeting, and debt management particularly in the area of consumer debt.
2. Demonstrated team leadership and experience of personnel management.
3. Excellent ICT skills and experience of software systems including Case Management and HR packages.
4. Experience of working with a diversity of individuals and groups particularly people experiencing difficulty coping with their situation.
5. Capacity to develop and implement organisational plans and policy and provide written management reports on activities.
6. Experience of personal insolvency, financial services, voluntary and statutory debt resolutions - Desired
7. Experience in change management - Desired
8. Experience in social policy and advocating for change - Desired
9. Experience of public funding and community and voluntary sector - Desired

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