Front of House Supervisor

2 weeks ago

Dublin, Dublin City, Ireland Performing Arts Forum Full time
SUPERVISOR – THEATRE OF LIGHT
Department: Front of House & Retail
Reports To: Duty Manager
Direct Reports: Front of House Staff

Job Purpose
Theatre of Light is seeking a proactive and dynamic Supervisor for Dream Point Experience. This role is responsible for overseeing all aspects of customer-facing operations, ensuring that every customer enjoys a memorable, immersive, and seamless experience. The Supervisor will inspire, lead, and support the team while upholding our exceptional standards of customer service and operational efficiency.

Key objectives include:

Fostering a warm, welcoming, and customer-focused atmosphere that reflects the spirit of Dream Point Experience.
Ensuring the venue operates safely, smoothly, and to the highest standards for both customers and staff.
Providing clear communication between team members, management, and other departments.
Supporting management in maintaining health & safety standards.
Ensuring compliance with HACCP and food safety requirements for our on-site café.
Maximising sales opportunities across all retail and hospitality areas.
Responding promptly and effectively to customer queries or concerns.
Maintaining accurate cash handling and stock control processes.
Opening and closing the venue as required.

Essential Skills & Attributes
Positive, enthusiastic, and solution-focused attitude.
Strong interpersonal skills with the ability to motivate and influence a team.
Excellent verbal communication and active listening skills.
Ability to delegate tasks effectively and lead by example.
Good numeracy skills and attention to detail.
Ability to remain calm and effective under pressure.
Proven experience in delivering exceptional customer service.
Willingness to work flexible hours, including weekends, evenings, and unsociable hours.

Previous supervisory experience in a customer-focused environment such as visitor attractions, retail, hospitality, or entertainment venues.
EPOS and cash handling experience.
First Aid training.
Creative, sales-driven mindset with an eye for upselling opportunities.

Principal Responsibilities
Supervise daily operations across guest experience, retail, and public areas.
Ensure customers receive the highest standards of service, creating memorable moments at every stage of their visit.
Manage team members' duties for each shift, ensuring clear direction and support.
Maintain venue cleanliness, presentation, and adherence to brand standards.
Lead stock control processes, including allocation, rotation, and security of merchandise.
Train, induct, and mentor new team members.
Adapt service approach based on customer profiles and event types.
Maximise revenue through active sales leadership and product promotion.
Support management with health & safety compliance, including emergency evacuation protocols.
Ensure HACCP and food safety procedures are adhered to in all café operations.
Address and resolve customer concerns professionally, escalating when necessary.
Open and close the venue as required.
Undertake any other duties as required by management.

To Apply:
Please submit your CV and a short cover letter to careers@theatreoflight.ie outlining why you are the perfect fit for our team.

Hourly rate commensurate with experience, minimum hours of 20hours per week of availability required Mon-Sun.

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