48 Digital Product Manager

Calling all Digital Disruptors. We Want You

We are 48 Mobile; the digitally native challenger for Three Ireland. A company that celebrates people just like you & us– people who make smart choices.

The smart choice is innovation, speed of execution, agility, empowerment, leadership, and an obsession in positively impacting our customers. If this is you, then read on.

Here, we are dedicated to understanding the intricate details of our customers' needs and preferences, not only for today but also for the future. When these insights come together, exceptional outcomes occur. This includes delivering outstanding services to millions of Irish customers who have yet to experience the network that values real connections every day. We take pride in being consistently recognised for offering Ireland's Best Value Plan and operating on the best network in Three Ireland's history. Thousands of customers depend on us to stay connected with those who matter most, and we take this responsibility seriously.

As we enter a new phase, we are committed to growing faster and larger than ever before. You will take a lead role in joining a team of diverse individuals who have fostered a culture of support, enthusiasm, dedication, and innovation. They are primed to shepherd 48 to this new reality, awaiting your arrival.

What is a 48 Digital Product Manager

You will have overall accountability for everything Digital on 48. From Strategy through to Architecture, Journey Design through to Release Scheduling. Working for the General Manager for 48, you will work across commercial, experience, and technology, and partner with Three's Digital Innovation Team and our outsourced partners to deliver and continuously improve experience across our website and app to meet our Commercial targets. We're a digital-first brand, so this role is central to driving and achieving our business outcomes and would suit a well-rounded and resilient Digital practitioner as comfortable in the depths of technical architecture as ASO.

A Day in the Life of a 48 Digital Product Manager:

Product Strategy and Vision:

- Develop, own, and deliver the 3-5 year product strategy and roadmap for 48, encompassing planning, execution, technology, customer, and commercial outcomes.

- Act as a thought leader with strong market awareness, adept at identifying digital trends, and work closely with the Digital Innovation, IT, Risk and Fraud, and Finance Leadership teams to make informed investment decisions.

- Influence investment and change agendas to ensure equitable consideration of 48's requirements.

- Manage digital-related OPEX and CAPEX for 48, ensuring effective monitoring and management to optimize spending.

- Fully accountable for optimizing channel performance against targets and ensuring action plans and initiatives are collaboratively agreed with Digital Propositions to achieve KPIs—sales across all products, acquisition and retention, customer satisfaction, and usage.

- Accountable for creating a digital marketing and sales plan in cooperation with key stakeholders to optimize SEO and utilize analytics.

- Ensure digital is a central element of new proposition and device launches.

Product Development:

- Build strong relationships across the business, including Digital Innovation, Technology, Data & Analytics, to identify best-in-class experiences across global eCommerce providers; identify areas for improvement, build a roadmap, and execute promptly.

- Conduct regular audits of 48 to identify areas of defect or DX improvement, working with the Planning, Human-Centered Design, and Development Teams to prioritize and execute improvements efficiently.

- Accountable for onboarding all new products into the online domain to ensure consistency in experience and protection of profit.

Project Management:

- Manage product development timelines to ensure projects are delivered on time and within budget.

- Coordinate with marketing, sales, and customer service teams to support product launches and campaigns from a technical perspective.

- Monitor and report on the performance of 48, using data to drive improvements.

Continuous Improvement:

- Collaborate with the Human-Centered Design team to identify journey enhancements and improve the overall 48 experience.

- Own and execute a sprint plan that implements measurable continuous improvements over the fiscal year.

- Implement A/B testing and other methods to continually improve product offerings.

- Leverage customer information from the Digital Team, Customer Insights, CX, and Data teams to gather, analyze, and act on customer feedback while validating changes through customer and data insights to monitor performance improvement.

Data Analysis and Reporting:

- Responsible for reporting, monitoring, insights, and actions associated with funnel effectiveness.

- Accountable for benchmark analysis and reporting on 48 benchmarking, aiming to outperform competitors in key metrics.

- Serve as the point of contact and responsible for reporting on 48 performance at every level of the business, including SLT and ELT where required.

- Overseeing Adobe Analytics reporting and insights related to the 48 platform.

The Skills We're Looking For -

Must Have:

- Extensive experience with e-Commerce technologies, including platforms, analytics, infrastructure, and personalization technologies (ideally all Adobe).

- Proficient in utilizing online analytics to deliver improvements in customer experience and conversion rates.

- Experience directing digital transformation and/or managing a portfolio of projects achieving clearly defined outcomes.

- Exceptional communication, reporting, presentation, and stakeholder management skills.

- Strong critical thinking skills to recommend appropriate solutions quickly.

- Strong influencing and negotiation skills.

- Capability to work independently and collaboratively with colleagues to solve complex problems.

- Skilled in effective data visualization, risk, issue, and dependency management.

Nice to Have:

- Experience in digital marketing, including paid search and SEO strategies.

- Experience in minimal viable product prototyping.

- Familiarity with Figma or equivalent design tools.

- Experience creating VISIO-based architecture diagrams.

- Experience working in Agile squads or deploying via Agile software development.

- Excellent commercial acumen with the ability to align action with performance.

- Experience in development including low code would be advantageous.

Benefits of Working at Three

- Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based and 2 days working from home). Please see job description for the office location of this role.

- Competitive salary, annual performance bonus & pension contribution.

- 25 days holidays plus 2.5 company days.

- Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme.

- Life assurance, phone & laptop, subsidized canteen.

- Access to learning & development tools such as LinkedIn Learning.

- Free on-site parking.

There's a lot more to us than meets the eye.
You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. #Jobs - Apply now at: https://www.three.ie/careers

Three Ireland is proud to be an equal opportunities employer. If you do not 'tick every box' in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team. If you feel this role is for you, then please apply We are committed to equal employment and growing a diverse workforce.

We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this

If you require reasonable adjustments at interview, please let us know when scheduling your interview, or alternatively please email recruitment.support@three.ie

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