▷ [High Salary] Community Operations Analyst - Dutch

9 hours ago


Dublin, Ireland CPL Full time

Duties and Responsibilities

Assist our client’s community and help resolve inquiries empathetically, accurately and on time

Become and remain knowledgeable about client’s products and community standards

Make well balanced decisions and personally driven to be an effective advocate for our community

Strong interpersonal skills, verbal and written communication skills and most importantly empathy

Display a strong bias to doing what’s right

Investigate and resolve issues that are reported on client’s platform such as requests for account

support and reports of potentially abusive content

Respond to user inquiries with high quality, speed, empathy and accuracy

Use market specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of users

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience

on the site.

Enforce clients Terms of Use by carefully monitoring reports of abuse on the site

Review the reported content within agreed turnaround times and standards of quality

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns and escalate issues outside the company policy to the global team.

ESSENTIAL COMPETENCIES:

Strong personal resilience with the ability to operate in a pressured and fast paced environment.

High adaptability and positive approach to challenges.

Ability to make decisions.

Ability to solve problems.

Effective Time management & Prioritization skills.

Ability to work as part of a team.

Ability to consistently hit KPIs on time.

Further Details:

Salary: €29718 p/y

Location: Sandyford (D18)

Working hours: Day - 9am to 5:30pm and Evening - 6pm to 2am

Shift: Day or Evening (Non Rotational)

Pay Schedule: Monthly

Contract Type: Permanent.

#covalenlinkedin



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