▷ Only 24h Left: Client Support Representative

3 weeks ago

Limerick, Ireland Teckro Full time

Overview Teckro, Limerick, County Limerick, Ireland.
Join to apply for the Client Support Representative role at Teckro .
We are seeking a candidate to contribute to faster, safer and more efficient clinical trials by delivering high-quality end-user support and effective collaboration across cross-functional teams.
What you’ll Do Foster high levels of end-user support by live chat/F2F to end users around the globe, serving as the first line of live support.
Oversee end-user queries received by Teckro.
Oversee accurate data entry to the Teckro Helpdesk system, including reporting and trend analysis training.
Provide effective resolutions for end-user support needs.
Communicate effectively in written and verbal form with customers and maintain accurate records in our system.
Assist cross-functional teams with projects to improve processes across the business.
Perform data quality review of internal and external reports.
Review relevant processes and implement improvements to ensure excellence in delivery.
Maintain constant communication with the team, delivering appropriate feedback.
The Ideal Candidate Will Have Evidence of effective team communication, coaching and leadership skills.
Team-building skills and ability to work with various cultures and backgrounds.
Ability to work effectively both within a team structure and independently.
Proven communication skills in a previous client-facing team role.
Excellent verbal, written and presentation skills.
Ability to prioritize tasks, projects and reporting to cross-functional teams.
Driven to succeed, eager to improve every day, and able to work under pressure to tight deadlines.
Qualifications Required 1+ year of Customer Support Experience.
Minimum 2.2 degree in Business, Data Analysis or related discipline.
Experience/qualification in People Management is a plus.
Experience in healthcare or clinical research is a plus.
Fluency in any additional language is a plus (Spanish, Italian, Chinese, or Japanese).
High proficiency in Microsoft Office.
Location and Travel Hybrid role – Limerick, Ireland (2-3 days onsite per week).
Flexible start/end times to suit your lifestyle.
Note: We cannot offer work permit sponsorship for this role; you must be based in Ireland with the necessary legal permissions to work here.
Benefits: 25 days holidays, Pension, Life Insurance, Share Options, 50% Maternity leave pay after capped length of service, Paid Paternity leave scheme, Bike to Work/Tax Saver Scheme, Sports and Social Club.
We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, we want to talk to you
By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro’s Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.
Seniority level Associate
Employment type Full-time
Job function Customer Service
Software Development
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Limerick, County Limerick, Ireland — 3 days ago
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