Customer Support Representative – On site

1 week ago

Limerick, Ireland CREGG Full time

CREGG Recruitment are working with our client, based in Limerick, in hiring full time/permanent Customer Support Representative.

Our client is a large company specialized in distribution of industrial goods.

Responsibilities as Customer Support Representative:

- Manage PPE & Production consumables on site – meet deliveries to site, transfer of deliveries to our main stores area on site, and the subsequent stocking of all required points of use from there.

- In conjunction with our customer, design and manage the most effective process flow of required products to their point of use locations throughout site.

- In conjunction with our customer, continue to assess the VMI process, to scope opportunities for improvements in time efficiencies, in quality control and overall systems.

- Ideal candidate will attend production meetings (where applicable) and develop good relationships with key departments on site such as Purchasing, Production, Quality Control and Laboratories which will allow us to get ahead of any increased volume requirement of consumables and/or any process changes that may be expected.

- There will be an ongoing requirement on site for training, SOP updates and protocols/training for entering/exiting controlled areas on site. The ideal candidate will understand the requirement for same and would strictly adhere to the development of these requirements.

- All stock on site and the accurate maintenance of stock levels will be your responsibility. It will be necessary to carry out monthly stock cycle counts to ensure accurate management of levels.

Hours of Work:

- 07:30 – 16:30

- €40,000 per year

Job requirements:

- Minimum 3 years’ experience in a similar role

- Ability to identify customer needs and provide a high level of customer service

- Experience within a GMP Manufacturing/warehouse environment with a good understanding of controlled environment protocols and supply chain procedures

- Confidence to identify, propose and communicate process improvements

- Good communication, organisational and administration skills

- The ability to multitask and to ensure projects are carried out to a high standard

Contract Type:

- Full time (39 hours per week)

- Long Term/Permanent

We are interested in meeting candidates who are available with up to 2-4 weeks' notice.

If you are interested to work as Customer Support Representative, please apply with your CV.

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