Rents Co-ordinator

Job Description: Rents Co -ordinator Hours: Full time Location: Dublin Reporting to: Directors of Housing Services Salary: €38,313 About Peter McVerry Trust Peter McVerry Trust is a national housing and homeless charity committed to reducing homelessness and the harm caused by substance misuse and social disadvantage. The charity provides low-threshold entry services, primarily to younger people and vulnerable adults with complex needs and offers pathways out of homelessness based on the principles of the Housing First model. Our Vision: An Ireland that supports all those on the margins and upholds their rights to full inclusion in society. Our Mission: Peter McVerry Trust is committed to reducing homelessness and the harm caused by drug misuse and social disadvantage. Peter McVerry Trust provides low-threshold entry services, primarily to younger persons with complex needs, and offers pathways out of homelessness based on the principles of the Housing First model and within a framework that is based on equal opportunities, dignity and respect. Role Overview The role of Rents Co-ordinatoris to manage the rental income and arrears, ensure compliance with tenancy and licence agreements. The Rents Co-ordinator will ensure adherence to the organisations rent policies and procedures and keep up to date with relevant housing legislation and regulations. Key Responsibilities To update, maintain, monitor, process and review all rental records on the CRM including rental records, household budgets and standing orders To monitor tenant rent accounts for arrears and flag concerns to the relevant housing teams Support the arrears recovery process by issuing letters and arrears statements in line with policy Ensure accurate documentation of all arrears correspondence, agreements and interventions Assist in preparing case files for escalation or legal proceedings, including RTB documentation where required Contribute to regular arrears reports and analysis for internal monitoring and governing purposes Support implementation of differential rent policies across schemes in collaboration with local authorities Verify contributions by reconciling monthly statements Monitoring of communication in relation to payments, applications etc. Responding to relevant queries and ensuring all necessary parties receive required information in a timely manner. Manage CAS applications by recording and monitoring the status of the applications. Reassess tenants rent using appropriate income details & in line with PMVT policy. Assist with Confidential Income Statement (CIS) processes on an annual basis. Liaise with colleagues in Finance to ensure consistent reporting across PMVT. Administration and maintenance of data systems, including inputting, preparing, and processing data and statistics as required. Good time management skills with the ability to work to deadlines in a fast-paced environment and ability to organise and prioritise a workload. Ability to use initiative. Good attention to detail. Excellent work ethic and willingness to learn. Ability to follow directions and comply with health & safety, security & compliance requirements and protocols. Qualifications & Experience At least two years experience in a similar environment. A proven ability to multi-task, project plan and respond professionally and efficiently to requests as required. Essential competencies: Commitment to providing the highest level of service, respect for others, professionalism, resilience, a positive outlook and effective team working. Excellent organisation skills and project management skills; An ability to prioritize, multi-task and work well under pressure Excellent administration skills Excellent time management An understanding of AHB responsibilities in line with legislation and regulations Proficiency in Microsoft Office Suite & CRM systems. A flexible and collaborative approach is required in order to work alongside the Head of Service Commitment to providing the highest level of service, communication skills oral, aural and written Effective team working, professionalism, respect for others and a strong focus on outcomes Aligned to the ethos and values of PMVT Strong solution focused skills in relation to arrears resolution Good time management skills with the ability to work to deadlines in a fast-paced environment and ability to organise and prioritise a workload. Ability to use initiative. Good attention to detail. Excellent work ethic and willingness to learn. Ability to follow directions and comply with health & safety, security & compliance requirements and protocols. Other Information Confidentiality: It is a condition of service that all information obtained during the course of employment, especially with regard to participants affairs is treated with the strictest confidence. Equal Opportunities: To implement Equal Opportunities into your daily practice at all times Health and Safety: To be responsible for your own health and safety and that of your Colleagues in accordance with relevant PMVT policies and procedures. To apply please download the application form by clicking Apply below.