(15h Left) IT Support Specialist
15 hours ago
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Role description:
Arcadis is looking to hire an IT Support Specialist Analyst (Field Support) AWL5 resource in Dublin, Ireland, to join an established IT Field Service team, providing Level 2 (L2 = PC and IT support), supporting approximately 500 Arcadians based in Dublin, Ireland.
Within Arcadis, the IT Field Service team works within the End User Service Tower and within the Local Service Operations (LSO) Team.
Arcadis is a Windows-based environment, using a mix of standard Office toolsets (including Windows 10, Windows 11, and O365).
The Arcadis Dublin, Ireland (and globally) computer environment is predominantly Dell PCs and Laptops. Arcadis also uses Microsoft System Centre which has enabled Arcadis to implement Global Enterprise Systems and enable remote access (e.g., Teams), and the automation of tasks (e.g., SCCM).
As part of the LSO Field Support team, you will work as part of a local team in Dublin, Ireland providing L2 support, but are part of the Global LSO Team, ensuring that global LSO Field Support processes are followed, adopted, and improved to provide the best LSO Field Support for internal Arcadis Users, Tech teams, and external partners, resulting in improved User Experience (UX).
The calls assigned to Dublin, Ireland L2 support can be anything to do with IT Issues. The IT Global Service Operations (GSO) team in Manila is the initial IT contact point for all Users in Dublin, Ireland. The GSO role is to review the issue and then assign it to the correct global IT team to resolve. Tickets assigned to the Dublin, Ireland LSO L2 role are normally PC hardware incidents which have been triaged by GSO but require physical onsite support that cannot be resolved remotely.
Base location for this role will be Dublin, Ireland but travel to other Arcadis offices may be required.
Who you are:
- Proven experience of providing Field Support within a global company
- Experience delivering Tech Field Support directly to end Users
- Exposure and experience of working to best practices and frameworks such as ITIL, Dell Direct, Lean & Agile.
Role accountabilities:
- Work as part of the LSO Field Support team for all Arcadis Dublin, Ireland staff
- Provide support as required for the Tech Bar for all local Users
- Be part of the team managing the Dublin, Ireland New Starter PC deployment and Leaver PC collection process
- Be part of the Dublin, Ireland LSO Team managing PC Refresh as required
- Ensure the LSO practices or areas are delivered according to the agreed policies and procedures
- Where possible, identify improvements within the LSO Field Support teamwork practices
- Deliver LSO Field Support practices to the agreed Service Level Targets and KPIs
- Help optimize LSO Field Support practices to support User Experience through continuous improvement
Technical Skills
- Detailed technical knowledge supporting mainly Dell PC products
- Technical support knowledge of Apple products
- Knowledge of Service Management reporting techniques including the production of dashboards
- Knowledge of ITSM Ticketing Solutions such as BMC Remedy or Helix.
Qualifications & Experience:
Required Qualifications:
- Minimum 3 years IT and business/industry experience working in a multinational environment.
Preferred / Example Skills Qualifications:
- ITIL 3 or 4 Foundation
- Dell TechDirect accreditation
- Other Service Management qualifications such as COBIT, Lean, Agile
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life, and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity, and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+, and Race. A diverse and skilled workforce is essential to our success.
#J-18808-Ljbffr
-
▷ 15h Left: Product Support Specialist
2 days ago
Dublin, Ireland Xtremepush Limited Full timeAbout the Role We’re looking for a Product Support Specialist to join our growing team. Our Product Support team proactively and reactively solves customer issues while advising on best practices to deliver tangible results. In this role, you’ll help customers navigate the Xtremepush platform, investigate reported issues, and provide clear, effective...
-
[15h Left] Chemistry
2 days ago
Cork, Dublin, Ireland Electricity Supply Board Full timeSelect how often (in days) to receive an alert: ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation,...
-
▷ (15h Left) Senior Accountant
3 days ago
Dublin, Ireland Hays Specialist Recruitment Ireland Ltd Full timeLeading Irish organisation with a national remit require an experienced Qualified Accountant to join their Head Office finance team Reporting to the Financial Controller, working closely with another Division Head. Acting as a finance business partner, you will prepare various financial reports, to include review of internal controls/reporting processes and...
-
▷ 15h Left: Report Specialist
2 days ago
Dublin, Ireland Norths Collective Full timeAre you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. Dye & Durham...
-
Tax Specialist
2 days ago
Dublin, Ireland M&GPrudential Full timeTax Specialist - Part Time Apply locations Dublin time type Part time posted on Posted 9 Days Ago time left to apply End Date: January 6, 2025 (11 days left to apply) job requisition id R14947 At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back...
-
15h Left: Consumer Proposition Specialist
2 days ago
Dublin, Ireland Gilbride Management Group (GMG) Full timeHere at Three, we’ve done things differently since day one. We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions...
-
▷ [15h Left] EHS Systems Specialist
3 days ago
Dublin, Ireland Life Science Recruitment Full timeEHS Systems Specialist Reference: RK21197 Contract: 6 months Location: Dublin We’re currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Dublin. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do. In this role, you will be...
-
Medical Office Support Specialist
2 days ago
Dublin, Ireland Mays Region - Modern Woodmen of America Full timeMedical Office Support Specialist Technical Certificate of Credit The Medical Office Support Specialist program provides learning opportunities which introduce, develop, and reinforce academic and occupational knowledge, skills and attitudes required in today’s medical offices. Medical Office Support Specialists answer the telephone and keep records of...
-
Online Marketing Specialist
1 day ago
Dublin, Ireland Informatica Corp. Full timeBuild Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of...
-
15h Left! Sales Consultant
3 days ago
Dublin, Ireland IT Alliance Group Full timeCorporate/Enterprise Sales Consultant Place of work: On-site Park West, Dublin 12 /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is an Irish owned organisation that has been in business since 2012 and is part of the I.T Alliance Group which commenced its operation in 1997. Our 500+ workforce is...
-
Dublin, Ireland CPL Full timeRole - Learning and Development Specialist Location – Dublin 18 Contract type – Permanent, Fulltime Work model – Hybrid / Onsite Working hours - This position is for the Day shift but flexibility will be required to deliver training for the evening shift (could be up to 7pm or 10pm). Job Description: The Learning & Development Specialist is...
-
▷ 15h Left: SHE Specialist
3 days ago
Dublin, Ireland Cpl Resources Full timeSafety Health & Environmental Specialist (Environmental & Sustainability) Location: Swords Campus ABOUT US? SK biotek Ireland, an SK pharmteco company, is a global Contract Development and Manufacturing organisation (CDMO) with state-of-the-art facilities in Korea, US, France and Ireland. We are part of the wider SK Inc. with revenues of $88 billion in 2022....
-
Dublin, Ireland AIPRM, Corp. Full timeAbout AIPRM: AIPRM is at the cutting edge of artificial intelligence, providing predictive marketing solutions that integrate seamlessly into businesses' existing workflows. Our AI tools enable data-driven decision-making that is both accessible and actionable. Summary: We are in search of a creative and data-driven AI Marketing Specialist to join our...
-
Dublin, Ireland OMEGA, Inc. Full timeAdministration and Supply Chain Specialist Ireland and UK Administration and Supply Chain Specialist Ireland and UK Apply locations Dublin time type Full time posted on Posted 3 Days Ago time left to apply End Date: May 1, 2025 (30+ days left to apply) job requisition id 14607 Do you want to be part of a business that genuinely values entrepreneurialism,...
-
15h Left! Health, Safety
16 hours ago
Dublin, Ireland West Pharmaceutical Services, Inc Full timeSelect how often (in days) to receive an alert: Title: Health, Safety & Environmental Specialist Requisition ID: 67681 Location: Dublin, Leinster, IE Department: Operations Description: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story...
-
▷ 15h Left: Content Specialist- US Market
3 days ago
Dublin, Ireland CPL Full timeCONTENT SPECIALIST- US Market (Remote) We are hiring Content Specialists with an in-depth knowledge of the American Market to start immediately. The successful candidate will be working with a text based social media platform, highlighting trending Content and conversations. MANDATORY: Requirements: 1) Educational background in Journalism or Marketing or...
-
Pharmacovigilance Specialist
21 hours ago
Dublin, Ireland PuroClean Certified Restoration Specialist of Auburn Full timePharmacovigilance Specialist On behalf of our client, a Global pharmaceutical company, we are currently recruiting for a Pharmacovigilance Specialist based in Dublin. Your role will be to support the Global Pharmacovigilance Team with but not limited to the Safety Data Exchange Agreements management, Quality Management System related activities, service...
-
3 Days Left: Design Manager
3 days ago
Dublin, Ireland Construction Specialist Recruitment Full timeDesign Manager A Leading, Tier 1 Main Contractor with offices throughout Ireland is currently recruiting for a Design Manager As Design Manager you will be the onsite design lead either overseeing multiple projects or on one larger scheme reporting to into a senior regional manager. On this initial project you will be overseeing a large schem in Dublin...
-
15h Left! Business Support Officer
2 days ago
Dublin, Ireland Firstaff Personnel Consultants Ltd Full timeAn opening has come up with one of my clients, an advisory firm focused on fire, security, and risk, for a Business Support Officer to join their team. Reporting to the Operations Manager, the role of the Business Support Officer will be to provide support to all levels of the business to ensure consistency and quality throughout all...
-
3 Days Left: Senior Estimator
3 days ago
Dublin, Ireland Construction Specialist Recruitment Full timeSenior Estimator - Main Contractor An Senior Estimator is required on behalf of a leading main contractor based in Dublin to prepare accurate and competitive cost estimates for a wide variety of building projects throughout Leinster. You will analyse the risks and opportunities inherent in the proposals, provide on-going support to the project teams and...