SAP Technical Service Management Expert

3 days ago

South Dublin, Ireland SAP SE Full time

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

What you'll do :

As a Technical Landscape Owner, your responsibilities include:

- Deep understanding of customer landscape from technical and business perspectives including its interfaces
- Strong collaboration with the customer for planning and operations
- Align on upcoming changes with the Release Management and plan the execution accordingly
- Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
- Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
- Support productization of services including, if required initial setup, documentation, and standardization
- Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

What you bring :

- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
- Background in SAP technology and products – especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
- Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
- About 7-10 years of experience in operation of systems installations is a must

Meet your team

Technical Landscape Owners belong to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

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