Solution Architect – IoT/ICT

Solution Architect – IoT/ICT

Here at Three, we’ve done things differently since day one.

We’re a big‑hearted energetic bunch, striving for a better‑connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super‑charged and rich learning environment. We want you to become the best version of yourself.

Join us as a Solutions Architect: IoT/ICT

Designing and bringing to life our mobile and mobile security solutions for Three’s IoT/ICT business & government customers. Working in a dynamic environment utilising latest technologies to create solutions to address customer requirements.

Meeting our customers current and future requirements by listening to their business needs and then designing technical solutions based on the Three IoT/ICT product portfolio to meet those needs. Many of our customers are large corporates or large government agencies who have very interesting & complex requirements.

Working with the various business sales teams to position Three solutions ahead of other providers, with innovative thinking and skillful presentation both verbally and in writing & demonstrations.

Combining technical knowledge, industry insight and an ability to communicate at all levels with internally and externally, to win customer mindset in mobility/IoT solutions and that Three is the right company to contract with. Ensuring the solutions follow our buy, Build & in‑life process’s to ensure a smooth delivery by Three’s implementation team and a seamless handover to our in‑life support teams.

This role is ideal for people who are passionate about technology, enjoys communicating with people and want to help invent the future ensuring the mobile/IoT security of customers and that Three is their chosen provider for these managed services.

What else it involves

- Responsibility and accountability for the customer design of Three’s mobile and mobile security ICT solutions including connectivity of Three’s 3CS and IoT portfolio to position the right solution to meet customer needs.

- Handling all aspects of the design of a solution, including handover to the business implementation teams in a manner that enables them build the solution for the customer.

- Working with the ICT/IOT Agile Tribe and Chapters to communicate any customer needs beyond our current portfolio.

- Act as the voice of the customer to help define potential new innovative solution requirements.

- Documenting the design both in written form & presenting to the customer using PowerPoint or other tools as required.

- Excellent communication skills to listen to customer needs, recap their needs, spot gaps in their current setup and demonstrate Three’s breath of mobility, security & ICT/IoT solutions.

- Working with our Account Director(s) and account managers to develop technical solutions for their customer needs.

- Working with the Three managed service desk to support upskilling their knowledge on the various ICT/IoT solutions consumed by our customers (in‑life).

- Maintaining knowledge of the solutions offered by Three’s competitors and feeding this into the ICT/IoT Agile Tribe & chapters to ensure we stay aligned or ahead of our competitors and future market trends in the health vertical.

- Assisting the account managers in building quote/proposals for customer requirements, building commercial evaluation of the solutions incorporating the costs and customer sell price.

- Ability to work with senior mobility expert on large complex solution and across Centres of excellence to ensure all stakeholders are aligned and addressing any gaps/concerns are dealt with quickly to move a customer proposal forward.

- Interact with Three’s core network and technology teams to ensure viability of solutions.

- Own the technical relationship for each of the customers use of Three’s solutions and their needs.

Personal Characteristics

- Results based with a strong focus on Customer experience.

- Problem solving skills.

- Passionate about learning.

- Strong commercial and business acumen.

- Open minded and comfortable with change and ambiguity.

- Strong interpersonal skills.

Skills we’re looking for

- Maintaining technical knowledge through training and self‑learning on technologies such as MDM/EMM (including Workspace One & Intune, Citrix, Soti), Mobile security solutions including MFA, Fixed wireless access, Cisco Umbrella, APNs, SMS platforms. Experience with IoT device solutions desirable but not essential.

- Responsibility and accountability for the customer design of Three’s mobile and mobile security ICT solutions including connectivity of Three’s 3CS and IoT portfolio to position the right solution to meet customer needs.

- Handling all aspects of the design of a solution, including handover to the business implementation teams in a manner that enables them build the solution for the customer.

- 5+ years of experience at working with sales teams and providing presales support for them.

- Have a BSc in Engineering Science or equivalent industry certifications.

- Excellent technical knowledge in mobile (EMM/MDD, IoT and security services).

- Ability to work with senior experts on large complex solutions and across Centres of excellence to ensure all stakeholders are aligned and addressing any gaps/concerns are dealt with quickly to move a customer proposal forward.

- Strong knowledge of the solutions offered by other providers or vendors to ensure our sales channels and product teams are kept aware of market shifts to enhance our offerings.

- Ability to cost technical solutions, gathering details from multiple sources and building into a business case. The output of which is a customer proposal document.

- Direct experience at selling to all Business types and sizes.

- Ability to use Visio or similar design documentation tools.

- Strong understanding of communications technologies such as MFA, EMM/MDM, VPN, IPSec, APN and 3G‑5G services to deliver mobility solutions.

- Good technical knowledge of Cloud services & Enterprise Managed mobility in one or more of the following: Citrix, Avanti, Workspace One or Microsoft Intune.

- Some practical experience with XDR technologies & MFA would be of benefit.

Benefits of Working at Three

- Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role.

- Competitive salary, annual performance bonus & pension contribution.

- 25 days holidays plus 2.5 company days.

- Annual Leave buy or sell (buy or sell up to 5 days AL each year).

- Healthcare Insurance through our flexible benefits programme.

- Life assurance, phone & laptop, subsidised canteen.

- Access to learning & development tools.

- Free on‑site parking.

- There’s a lot more to us than meets the eye.

There’s a lot more to us than meets the eye.

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.

Apply now at: https://www.three.ie/careers #Jobs

At Three, we are committed to diversity and inclusion.

As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie.

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