Duty Manager

We are looking for a Duty Manager to join our team To be the Manager on Duty that supports each of the Department in the day to day running of the Hotel Operations, while ensuring that we deliver the highest stand of customer. Working Hours: 5/7 shifts per week covering early & late duty management shifts - shifts inclusive of evenings & weekend work. Main Responsibilities: Ensure all departments are open, staffed, and guest-ready. Complete the daily Duty Manager checklist and passover reports. Monitor hotel and grounds security and maintenance needs. Lead daily morning briefings and communicate VIP needs or issues. Support staff during busy periods and promote teamwork across departments. Uphold hotel standards and procedures in line with the Mission, Vision, and Values. Greet and assist guests, including VIPs, wedding parties, and conference clients. Conduct hotel show-arounds and promote services and facilities. Handle guest feedback and resolve complaints effectively. Adhere to health, safety, fire, and employment regulations. Be fully trained in emergency procedures and evacuation protocols. Ensure staff presentation, punctuality, and uniform standards. Assist with training, assessments, and disciplinary actions. Allocate tasks and supervise porters and departmental support. Maximise revenue through promotions and upselling. Source competitive suppliers in collaboration with purchasing. Support Green Hospitality initiatives and reduce energy/water waste. Attend meetings, complete checklists, and assist across all departments as needed. Communicate effectively within the hotel and perform any reasonable management requests. Other Duties & Responsibilities: To comply with all hotel standards of operation. To report all maintenance faults to the Restaurant Manager or Team Leader To comply with all legal regulations pertaining to Health, Safety and Fire legislation. To attend all departmental meetings. To complete checklists as required To assist in all departments of the hotel as necessary. To attend training sessions as required. To assist staff and guests with an emergency evacuation of the hotel in accordance with Hotel Evacuation procedures. To act responsibly with regard to all property including condition, cleanliness and storage. To facilitate effective communication within the department and throughout the hotel. To carry out any additional reasonable requests by the management team and/or guests. The Hotel is an active member of the Green Hospitality programme with a gold award status, as an employee you are required to be mindful of your water and energy consumption and to adhere to recycling and all green hospitality practices within the Hotel. What are we looking for? Supervisory experience within a hotel Food & Beverage environment Previous experience as a Duty Manager / Hotel Supervisor beneficial Excellent Employee Benefits and Career Opportunities working with us: The Slieve Russell Hotel and Country Club is certified a Best Workplace Ireland in Hospitality & Great Place to Work 2025 Benefits of working with us: Best Workplace Ireland in Hospitality 2025 for 4th year in a Row by Great Place to Work Ireland. Top 20 Large Best Workplace Ireland Awarded Great Place to Work Special Award 2025 Outstanding Employer Gold 2025 Accreditation by Failte Ireland Menopause Excellence Workplace Best Champion Network 2024 First Dementia Inclusive Alzheimer's Friendly Hotel in Ireland Investors in Diversity Bronze - Centre of Diversity Gold Award at Irish Accommodation Service Institute (IASI) Gold Awarded for our Environmental Sustainability in Tourism Industry awarded by 50 Shades Greener Diamond White Flag for our Leisure Club PGA Silver Flag for Golf Club & Club House Full training provided. Employee Discounts & Incentives Full nutritious meals Provided. Free use of Gym & Leisure Centre Active Employee Health & Wellbeing Programme Yoga, Mindfulness, Employee assistance Programme free confidential helpline Active Employee Social Club Company Pension Scheme Company Sick Pay Scheme Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications. If this sounds like the role is for you... Do not hesitate to apply by contacting People & Culture Department on Skills: Management Customer Experience Time Management