Staff Systems Engineer, Kubernetes Infrastructure

Overview Join to apply for the Staff Systems Engineer, Kubernetes Infrastructure role at ServiceNow .
Location: Dublin, County Dublin, Ireland.
Job description note: The Systems Engineering organization provides infrastructure consulting, delivery, and support escalation to ServiceNow’s product teams. We are looking for an experienced infrastructure engineer to join our team in Dublin. You will be crucial in architecting and deploying robust, scalable, and secure on-premise Kubernetes infrastructures. Additionally, there is an opportunity to take on the Product Owner role, where you would define and prioritize the product backlog, ensure alignment with business objectives, and act as a liaison between technical teams and stakeholders.
The ideal candidate is energized by diverse challenges across technologies and aims for observable impact on customer outcomes.

What You Get To Do In This Role Design and implement Kubernetes solutions utilizing the organization’s current and future capabilities.
Act as a representative for service owners to Systems Eng’s internal Product Owners, influencing priorities and shaping feature roadmaps for existing capabilities.
When needed, develop new systems and capabilities from the ground up, ensuring the code is clean, rigorously tested, well-reviewed, and scalable.
Mature and transition developed solutions to Operations for ongoing maintenance.
Provide consultation to service owners on their engineering needs within Systems Engineering.
Work with a broad spectrum of technologies, including containerization, compute and network management tools (such as Terraform and custom tooling), Kubernetes, the ServiceNow platform, configuration management tools, and foundational systems like DNS/LDAP/DHCP, among others.

Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Proven ability to drive change, with a passion for and experience in successfully introducing new services at scale.
Strong technical background with broad experience in delivering solutions across multiple layers of the technology stack, from bare metal servers to application CLIs/UIs.
A continuous learner who thrives on solving new problems, exploring new technologies, and sharing knowledge with others.
Proficiency in software development, including experience in designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Ansible.
A commitment to continuous improvement, both personally and in the work environment.
A collaborative mindset, enjoying teamwork and working across different teams.
Strong oral and written communication skills.

Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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