15h Left: Technical Support Engineer I
1 day ago
The Company
At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide tools called APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.
Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.
The Team
We are a team of technical problem-solvers, empathetic communicators, and passionate collaborators who thrive on tackling complex challenges and enabling customer success. Driven by curiosity and a desire to learn, we take pride in helping our customers unlock the full potential of the Nylas platform.
The Technical Support Engineering team is a critical bridge between our customers and our product. We work closely with engineering, product, and go-to-market teams to ensure a seamless customer experience by resolving issues, identifying opportunities for improvement, and delivering actionable insights. Together, we create a culture of collaboration, continuous learning, and a shared commitment to excellence.
The Role
We are looking for a Technical Support Engineer I to help customers overcome technical challenges and unlock the full potential of the Nylas platform. This role combines technical expertise, customer empathy, and problem-solving to deliver an outstanding support experience.
As a key member of the Technical Support Engineering team, you will:
1. Troubleshoot technical issues and address customer questions about Nylas product capabilities.
2. Manage support tickets with timely updates and thorough resolutions.
3. Collaborate with engineering to report bugs, provide feedback, and enhance the platform.
4. Create and improve customer-facing documentation, integration guides, and technical resources.
5. Partner with go-to-market teams to resolve high-priority issues and support prospects.
6. Share customer insights and provide roadmap feedback to the product team.
Reporting to the Manager of Technical Support, you will thrive in a fast-paced environment, taking ownership of challenges and contributing to customer success. This role is perfect for someone who enjoys solving technical problems, improving processes, and serving as a trusted advisor to customers and internal teams.
What You Bring
1. Experience: At least 1-3 years in a technical support role, preferably in a SaaS environment.
2. Technical Skills: Hands-on experience with at least one programming language (Python, Ruby, Java, or JavaScript) and familiarity with APIs.
3. Problem-Solving: Strong troubleshooting skills and the ability to collaborate with engineers to resolve technical issues.
4. Customer Empathy: A deep understanding of technical and non-technical user needs, with a passion for improving the customer experience.
5. Communication: Exceptional verbal and written skills, supporting a global customer base.
6. Adaptability: Ability to work in a dynamic environment, balancing autonomy and teamwork.
7. Detail-Oriented: Organized with the ability to manage multiple priorities effectively.
8. Growth Mindset: Enthusiastic about learning new tools, technologies, and approaches.
Perks/Benefits
1. Healthcare: A monthly stipend for you and your family
2. Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
3. Pension: up to 3% employer contribution
4. Education Stipend: $1,000 USD annual education & development benefit
5. Cell Phone: $50 USD per month stipend towards cell phone reimbursement
6. Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)
Example Interview Process
1. Round 1: 60 minute Google Meet discussion with the Hiring Manager.
2. Round 2: Take-home assignment followed by a 60 minute meeting with a team member.
3. Round 3: 60 minute Google Meet discussions with another team member.
During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the "what," "why," and "how" behind your contributions.
The estimated base salary range for this position is €40,000 - €55,000. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.
#J-18808-Ljbffr
-
(Apply Now) Technical Support Engineer I
5 days ago
Dublin, Ireland The Nylas Api Full timeThe Company At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide tools called APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within...
-
Technical Lead I
4 days ago
Dublin, Ireland HubSpot Full timePOS-26083 Technical Lead I HubSpot’s Developer Acceleration teams are charged with making the developer experience at HubSpot world-class. We want building, deploying, and monitoring our software to be as easy, fun, and frictionless as possible for our teams. We manage thousands of instances and services in the cloud in a way that’s transparent to our...
-
Technical Support Engineer
5 days ago
Dublin, Ireland Intercom Full timeWhat's the opportunity? The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting our customers on a global level. This is a very hands-on, technical role, that is much broader than a...
-
(15h Left) IT Support Specialist
4 days ago
Dublin, Ireland Poutrix Full timeArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex...
-
Italian Speaking Technical Support Engineer
6 days ago
Dublin, Ireland FRS Recruitment Full timeItalian Speaking Technical Support Engineer: Dublin/Blanchardstown I am delighted to bring this exciting Italian Speaking Technical Support Engineer opportunity to you. My client, a leading multinational SaaS client, is looking to fill this exciting opportunity due to internal promotions. You will work out of their state-of-the-art hub in Blanchardstown,...
-
Technical Sales Engineer
2 weeks ago
Dublin, Ireland Rise Technical Recruitment Full timeGraduate Technical Sales Engineer Dublin or Cork €40,000 + Car + 28 Days Holiday Excellent opportunity for an Engineering Graduate looking to join a company who are renowned for their fantastic training and development programmes and will make you an outstanding Technical Sales Engineer.On offer is the chance to join a company who will offer you internal...
-
Senior I&C Engineer
4 days ago
Dublin, Ireland DPS Group Global Full timeArcadis|DPS work at the frontier of facility delivering innovative and ground-breaking solutions for our clients on the most exciting and high-profile projects around the world, designing some of the most complex and specialized facilities under construction today. Our Global EPCM business is growing, and we are recruiting key team members. Look no further...
-
Senior Business Analyst–
2 days ago
Dublin, Ireland Archer Recruitment Full timeConnecting companies with expert IT, Data, and Change professionals, tailored to your business needs. Consult with one of our key recruitment experts for more info about the recruitment services tailored to your needs. Several advantages to hiring IT contractors and many organisations are choosing to use contractors as part of their workforce...
-
▷ (15h Left) Senior Software Engineer
4 days ago
Dublin, Ireland Intercom Full timeWhat's the opportunity? At Intercom, you will be a Senior Software Engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with...
-
▷ Apply in 3 Minutes! Senior Structural Engineer
10 hours ago
Dublin, Ireland i-Recruit (Ireland) Full timeSenior Structural Engineer ***PLEASE DO NOT APPLY FOR THE ROLE IF YOU ARE NOT CURRENTLY LIVING IN IRELAND*** Location: Dublin, Ireland Employer: Civil and Structural Engineering Company (Client of i-Recruit) Job Type: Full-Time, Permanent Salary: Competitive Perks: Great package on offer About the Company Our client is a well-established civil and...
-
Precast Engineer
10 hours ago
Dublin, Ireland i-Recruit (Ireland) Full timePrecast Engineer ***PLEASE DO NOT APPLY FOR THE ROLE IF YOU ARE NOT CURRENTLY LIVING IN IRELAND*** Location: Dublin, Ireland Employer: Civil and Structural Engineering Company (Client of i-Recruit) Job Type: Full-Time, Permanent Salary: Competitive Perks: Great package on offer About the Company Our client is a leading civil and structural engineering...
-
▷ [15h Left] Cloud Support Engineer (Linux)
6 days ago
Dublin, Ireland Amazon Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a member of the AWS Support team you...
-
Only 24h Left! Quality Assurance Engineer I
10 hours ago
Dublin, Ireland Amazon Full timeWe serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and...
-
Technical Support Engineer
2 days ago
Dublin, Ireland Servicenow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
IT Technical Support Engineer
2 days ago
Dublin, Ireland Adecco Ireland Full timeJob Title: IT Technical Support Engineer Location: Co. Kildare, Newbridge Salary: Competitive Employment Type: Full-time Are you an IT enthusiast looking to make a significant impact in a dynamic environment? Do you thrive on solving technical challenges and providing exceptional support? If so, we want you to join our team as an IT Technical Support...
-
Technical Support Engineer
6 days ago
Dublin, Ireland ServiceNow Full timeWhat you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...
-
▷ 15h Left! Sustainability Engineer
5 days ago
Cork, Dublin, Galway, Ireland Access Talent Group Full timeWe’re looking for a talented and driven Sustainability Engineer to join a renowned MEP design consultancy that’s making waves in the industry. Specializing in large-scale commercial and residential projects, this firm is dedicated to integrating cutting-edge sustainable design practices into every project. If you’re passionate about green building...
-
15h Left! CSA Estimator
6 days ago
Dublin, Ireland Linesight Full timeAs a CSA Estimator at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real...
-
(15h Left) JUNIOR TECHNICAL ANIMATOR
4 days ago
Dublin, Ireland Creative Heads, Inc. Full time*This role is based in our Canada studio in Quebec City* Larian is seeking a motivated Junior Technical Animator that is interested in the design and implementation of gameplay animation systems and blend trees. In this position, you are expected to work with your supervisor, together with animators, designers and programmers to develop and support...
-
▷ 15h Left: Senior Product Engineer, AI
5 days ago
Dublin, Ireland Intercom Full timeWhat's the opportunity? We’re looking for Senior Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. Our group is responsible for...