Software Development Manager, AWS Incident Tooling
2 days ago
Software Development Manager, AWS Incident Tooling & Response
Job ID: 2830638 | Amazon Development Centre Ireland Limited
AWS Resilience owns services that prevent and respond to availability and security issues for all AWS Services. In other words, we’re the people who keep the cloud running. We work on the most challenging problems, with constant new services and possible failure modes to prevent — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety, security, and availability. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
AWS Incident Tooling is at the heart of the high availability of Amazon Web Services. We make customer-impacting events shorter and less frequent by detecting early large-scale events and providing the tooling to enable fast mitigation. Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact. Our engineer time is spent on projects to improve the tooling and automation. We also provide our solutions for other AWS groups to manage their own events. It's an exciting time to join our team as we are growing and expanding our offerings.
As a Software Development Manager on the team, you will manage automated tooling roadmaps and delivery for the detection and resolution of issues within AWS infrastructure. You will work closely with the team managing the incident response and with leadership to gather new requirements. Based on learning from past incidents, you will drive further improvements into our automation, tooling, and processes so that the next event is shorter or avoided entirely. You will coordinate across project teams to expand the use of our tooling to additional areas across Amazon. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.
Key job responsibilities
1. Define and Deliver Business Priorities: You will be a key contributor and owner of the direction of the AWS Incident Management team. You will define, plan, track, and deliver on strategic goals for the team while ensuring that the team remains unblocked and focused.
2. Cross-Site, Cross-Team Coordination: You will be responsible for coordinating with your counterparts and sister teams to ensure that a clear communication channel exists between AWS Incident tooling and Response teams. You will also work closely with the alarming systems to create and maintain a proper end-to-end experience from detecting, alarming to mitigating incidents.
3. Performance Management/Team Health: You will own all facets of performance and career management for the team. You will ensure the operational load of your team remains manageable and as minimal as possible.
BASIC QUALIFICATIONS
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations.
- Experience in engineering team management.
- Experience in engineering.
- Experience in leading the definition and development of multi-tier web services.
- Experience partnering with product and program management teams.
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy.
- Experience in recruiting, hiring, mentoring/coaching, and managing teams of Software Engineers to improve their skills and make them more effective, product software engineers.
- Experience managing a team of high-caliber Software Engineers developing complex, world-class, scalable software systems that have been successfully delivered to customers.
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