Monitoring / Customer Success Specialist

Job Title:Monitoring / Customer Success Specialist Location:Ireland North County Dublin (Office-Based) About SMART FLOW: At SMART FLOW, were more than just a water monitoring company. Were a mission-driven team working to protect precious water resources on a global scale. Based in Ireland with a worldwide reach, we provide real-time water monitoring solutions that prevent waste, save costs, and reduce environmental impact. Every drop we protect contributes to a healthier planet and a more sustainable future. Role Overview: As a Monitoring / Customer Success Specialist, youll be the voice and action behind SMART FLOWs commitment to sustainability and client success. Youll actively monitor our advanced SMART FLOW devices deployed internationally, responding to alerts and delivering tailored solutions to our clients. Your work will not only protect valuable client assets but also contribute to a world where water is respected and preserved. Youll guide clients from onboarding through ongoing support, forging partnerships rooted in trust, excellence, and impact. Key Responsibilities: Real-Time Monitoring: Stay connected with every SMART FLOW device around the globe, ensuring they perform flawlessly and alerting clients before problems escalate. Your proactive monitoring will make an immediate impact, saving both water and resources. Alert Resolution: When water issues arise, youre the first line of defenseoffering prompt, clear, and actionable insights that address the core of the issue and protect clients assets. Bespoke Solutions: Every client is unique, and so is every solution. Youll craft responses that meet each clients specific needs, helping them operate more sustainably and efficiently. Client Onboarding: Set clients up for success by guiding them through every step of the SMART FLOW experience, from installation to everyday use. Your personal touch will give them confidence and peace of mind. Building Lasting Relationships: Your role isnt just about monitoring; its about building trust. By maintaining a direct line of communication, youll be an invaluable partner to clients, helping them see the full impact of our technology on their operations and the planet. Requirements: Experience: Background in monitoring systems (e.g., for security or emergency response) or customer success in a sales-focused environment. Skills: Excellent communicator, solution-oriented problem solver, and highly attentive to detail. Technical Savvy: Familiar with monitoring systems and comfortable navigating advanced software. Team Reporting & Collaboration: Strong ability to work as part of a team and report on weekly activities, while also excelling independently with a proactive approach. Process Adherence and Innovation: Able to follow clear processes and procedures while continuously identifying opportunities to improve internal processes and enhance customer engagement. Client-Focused & Mission-Driven: Passionate about delivering value to clients and contributing to environmental conservation. Technical Troubleshooting & Diagnostics To excel in this role, you must bring hands-on experience in fault-finding across both hardware and or software systems. Our clients rely on us to quickly diagnose issues, identify root causes, and provide clear, confident solutions. You will: Troubleshoot SMART FLOW devices remotely, including sensor behavior, connectivity issues, and data irregularities. Guide clients through structured diagnostic steps in a calm, professional manner even under pressure. Analyse device data, alerts, and system logs to pinpoint hardware faults, configuration errors, or software issues. Collaborate with our Tech Team to escalate and resolve complex technical cases. Provide clients with clear explanations of issues and next steps, translating technical details into easy-to-understand language. Ideal candidates will have previous experience supporting customers with connected devices, IoT systems, hardware installations, or software-driven products. Why SMART FLOW? Join a team that cares about what it does and why it does it. At SMART FLOW, your work will have a tangible impact on both client success and environmental sustainability. Youll be a critical part of a global movement to save our most essential resource: water. Together, we can protect valuable assets, conserve water, and leave a positive footprint on our planet. Be part of something that matters. What We Offer: Energetic Office environment: Work in a thriving environment as we scale our operations internationally. Competitive Salary: €45,000 per annum Permanent, Full-Time Role: Join us on a permanent basis and grow your career with a team that values your contribution. A Purpose-Driven Culture: Be part of a mission that not only enhances client operations but also makes a positive impact on water conservation and the environment. Please send CV and a letter of application outlining your suitability for this exciting role Closing date for receipt of applications is Tuesday 2nd December 2025 1pm