Customer Success Manager New

1 week ago

Dublin, Ireland CPL Full time

Customer Success Manager – Fundraising Support & Growth

About the Role

The Customer Success Manager will support and grow a network of fundraising organisations across Ireland. The role focuses on helping charities, schools, clubs, and community groups raise funds and build strong supporter communities using a dedicated fundraising platform.

This individual will work closely with fundraising teams to ensure they have the guidance, resources, and support needed to succeed, while maintaining strong relationships and helping organisations achieve growth.

Key Responsibilities

Support & Engage Fundraising Teams

- Build and maintain strong relationships with fundraising organisations
- Motivate and energise fundraising teams to achieve their goals

Monitor Fundraising Performance

- Analyse weekly fundraising results
- Identify trends and provide advice to increase supporter engagement and retention

Help Fundraisers Grow

- Assist with the launch and promotion of fundraising initiatives
- Develop and manage projects to attract new supporters and retain existing ones
- Provide guidance, templates, promotional materials, and website updates

Administration & Reporting

- Maintain accurate records, trackers, and documentation
- Prepare reports and communications for fundraising organisations
- Respond to customer queries professionally and promptly

Events & Exhibitions

- Attend events and exhibitions as required
- Set up and manage exhibition stands
- Engage with current and potential fundraising organisations to demonstrate platform benefits

Essential Requirements

- Proven ability to work independently and as part of a team
- Highly customer-focused with excellent interpersonal skills
- Strong communication skills (written, verbal, presentation, and listening)
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Strong data management and analysis skills
- Positive, proactive, and a creative problem solver
- Excellent attention to detail and accuracy
- Full Irish driving licence and access to own car

If you are interested in this opportunity, please send your CV directly to [email protected] or apply via this advertisement.

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