Customer Success Manager- German New

4 weeks ago

Dublin, Ireland CPL Full time

Client Service Manager / Customer Success Manager (German Speaking)

Location: Hybrid – Dublin 15

Salary: €50,000 per annum

Contract: 11-Month Contract

Why This Opportunity Stands Out

Join a global fintech leader where your expertise will directly shape the experience of high-profile enterprise clients across the DACH region. As a German-speaking Customer Success Manager, you will play a central role in ensuring clients receive exceptional service, proactive support, and real value from our client’s innovative solutions.

This is an excellent opportunity for professionals who thrive in fast-paced, customer-focused environments and enjoy taking ownership of complex client challenges.

What’s in It for You

- Make an Impact: Act as the key liaison for enterprise clients, ensuring seamless service delivery and swift resolution of high-impact issues.
- Collaborative Culture: Join a supportive, growth-oriented team that values innovation, collaboration, and professional excellence.
- Cross-Functional Exposure: Work closely with Sales, Technical Support, Finance, and Risk teams—broadening your understanding of enterprise operations within the fintech sector.
- Career Development: Strengthen your skills in stakeholder management, problem-solving, and customer success, building a strong platform for future growth.
- Contract Stability: Enjoy the benefits of an 11-month contract via CPL, gaining valuable experience with a leading client in the fintech industry.

Your Key Responsibilities

- Serve as the main point of contact for enterprise clients, managing service requests, account configurations, and escalations with professionalism and efficiency.
- Proactively educate clients on product features, updates, and best practices to ensure maximum value and satisfaction.
- Monitor and drive improvements in SLA performance, case resolution times, and overall customer experience.
- Collaborate with internal teams (Sales, Technical Support, Finance, and Risk) to address client needs and resolve issues effectively.
- Support compliance processes such as PCI DSS documentation and maintain accurate, up-to-date records.

What You Bring

- 2–3 years of experience in Customer Service, Account Management, or Customer Success, ideally within fintech, payments, or a technology-driven environment.
- Fluency in German (spoken and written) with excellent English communication skills.
- Proven ability to manage multiple stakeholders and navigate complex client relationships.
- Familiarity with Salesforce or similar CRM systems is an advantage.
- Strong attention to detail, organisational skills, and the ability to work independently in a hybrid environment.

Ready to Make an Impact?

Join a team that values your expertise, supports your development, and gives you the platform to make a real difference.

We are looking forward to hearing from you. Please apply or reach out to [email protected]

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