Customer Success Manager- German
24 hours ago
Client Service Manager / Customer Success Manager (German Speaking)Location: Hybrid – Dublin 15Salary: €50, per annumContract: 11-Month ContractWhy This Opportunity Stands OutJoin a global fintech leader where your expertise will directly shape the experience of high-profile enterprise clients across the DACH region. As a German-speaking Customer Success Manager, you will play a central role in ensuring clients receive exceptional service, proactive support, and real value from our client’s innovative solutions.This is an excellent opportunity for professionals who thrive in fast-paced, customer-focused environments and enjoy taking ownership of complex client challenges.What’s in It for YouMake an Impact: Act as the key liaison for enterprise clients, ensuring seamless service delivery and swift resolution of high-impact issues.Collaborative Culture: Join a supportive, growth-oriented team that values innovation, collaboration, and professional excellence.Cross-Functional Exposure: Work closely with Sales, Technical Support, Finance, and Risk teams—broadening your understanding of enterprise operations within the fintech sector.Career Development: Strengthen your skills in stakeholder management, problem-solving, and customer success, building a strong platform for future growth.Contract Stability: Enjoy the benefits of an 11-month contract via CPL, gaining valuable experience with a leading client in the fintech industry.Your Key ResponsibilitiesServe as the main point of contact for enterprise clients, managing service requests, account configurations, and escalations with professionalism and efficiency.Proactively educate clients on product features, updates, and best practices to ensure maximum value and satisfaction.Monitor and drive improvements in SLA performance, case resolution times, and overall customer experience.Collaborate with internal teams (Sales, Technical Support, Finance, and Risk) to address client needs and resolve issues effectively.Support compliance processes such as PCI DSS documentation and maintain accurate, up-to-date records.What You Bring2–3 years of experience in Customer Service, Account Management, or Customer Success, ideally within fintech, payments, or a technology-driven environment.Fluency in German (spoken and written) with excellent English communication skills.Proven ability to manage multiple stakeholders and navigate complex client relationships.Familiarity with Salesforce or similar CRM systems is an advantage.Strong attention to detail, organisational skills, and the ability to work independently in a hybrid environment.Ready to Make an Impact?Join a team that values your expertise, supports your development, and gives you the platform to make a real difference.We are looking forward to hearing from you. Please apply or reach out to
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Customer Success Manager
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