Customer Success Manager

3 days ago

Dublin, Ireland Datadog Full time

Join to apply for theCustomer Success Manager - Frenchrole atDatadogAs a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through onboarding, upselling and cross selling.You'll advocate for the customer internally and focus on a positive customer experience.Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.What You'll DoPartner with the sales team to ensure smooth transition and onboarding experienceProactively build relationships with customers to create mutual trustSuccessfully carry-out the full-sales cycle for any growth opportunities in existing customer accountsAct as advisor to customers to ensure they're leveraging the Datadog solution effectivelyMonitor and identify usage trends to uncover renewal risks and promote greater adoption ratesCollaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)Who You AreA strong communicator with excellent attention to detailMotivated by building long-term and long-lasting relationshipsDriven by the opportunity to make a visible impact with your workCustomer-minded, always aiming to provide the most value possibleExcited by working in an ever-evolving and fluid solution focused environmentExperienced in negotiating contract terms and overcoming pricing objections without direct guidance for upsell and cross-sell activitiesBenefits and GrowthBest-in-breed onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networkingContinuous professional development, product training, and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous global benefitsDatadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability.We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries.Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.#J-*****-Ljbffr

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