[Urgent Search] Head of Operations New

23 hours ago


Dublin, Ireland CPL Full time

Cpl has the pleasure of working with a leading body in the public sector who are looking to recruit a Head of Operations. This role can offer a combination of office based and remote working either from home or a pre-approved business hub on the island of Ireland

Role Requirement 1

Operational Management

- The internal and third-party delivery and performance being actively monitored and managed.

- Applying active risk management to programmed financial management and service delivery and provide for service continuity.

- Ensure appropriate and timely escalation and resolution of risks and issues.

- Be accountable for Social Inclusion & Employment budget input

- Ongoing oversight and monitoring of annual budgets and reporting to Financial Control Unit.

- Overseeing and reporting to various stakeholders of financial information on a monthly basis (e.g’s Management Accounts and PQ’s)

Role Requirement 2

Service Planning & Development

- A coherent, integrated programme financial management and service model being applied.

- Contributing to clear costed business plans addressing service delivery, alignment, and improvement.

- Critically appraising, shaping, and improving programme financial management, service model and delivery.

- Actively promoting and addressing an active and strategic approach to customer and stakeholder engagement.

- Effectively assessing and addressing changing requirements and lead in change management.

Role Requirement 3

People and Resource Management

- Provide credible, agile, and open leadership to direct reports.

- Foster a culture that promotes ethical practice and commitment to service excellence and customer experience.

- Procure and promote excellent staff and services.

- Plan for continuity and succession in key roles.

- Manage assigned staff and business units, ensuring they are equipped with a clear understanding of requirements and expectations

Role Requirement 4

Relationship Management & Development

- Ensure credible and effective relationships are established and maintained with stakeholders such as business partners and customers.

- Represent clear expectations to staff in respect of company values, policies, standards, and procedures.

- Ensure adherence to the highest standards of health and safety and to all policies and procedures which support the promotion of a positive environment for occupational safety, health, and wellbeing.

- Liaise with external partners and/or delivery agents and oversee the overall delivery of any outsourced work deliverables relevant to the Programme Finance Unit.

Required Experience

- 5+ years experienced in financial management and programmes finances.

- Strong experience of cross-business delivery management.

- Proven track record of service delivery excellence in a consumer environment.

- Proven track record in service planning, delivery, and improvement.

- Evidence of the production of high-quality reports and written materials.

- Highly Proficient in use of MS packages e.g., Word, Excel, Outlook, Project, - PowerPoint; Microsoft Dynamics CRM; SharePoint applications and portals.

Qualifications

- Personal application, critical thinking, presentational capability and recognised accounting qualification as represented through a third level qualification to Level 9 or higher on the National Framework of Qualifications, or equivalent.

- Whilst experience and performance track record are key determinants, ideally would have additional, relevant professional qualification (e.g., in business, management, service development/delivery, process improvement, project management).

For more information please contact [email protected]

#RW-2


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